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        <title><![CDATA[Inside CM.com]]></title>
        <link>https://www.cm.com/en-in/</link>
        <description><![CDATA[CM.com's official feed with the latest news, press releases, blogs, and insights on the future of conversational commerce, AI-driven customer engagement, messaging, and digital payments.]]></description>
        <language>en</language>
        <pubDate>Mon, 13 Apr 2026 19:01:08 +0200</pubDate>

                    <item>
                <title><![CDATA[Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective]]></title>
                <link>https://www.cm.com/en-in/blog/chatgpt-llms-potential/</link>
                <description><![CDATA[With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>32e0bb6916f82b9b89883f1bc9c51091</guid>
                <pubDate>Wed, 01 Mar 2023 09:13:46 +0100</pubDate>
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                <title><![CDATA[What is a Customer Data Platform?]]></title>
                <link>https://www.cm.com/en-in/blog/what-is-a-customer-data-platform/</link>
                <description><![CDATA[In a world of crowded marketing messages, via a raft of platforms and channels, wouldn’t it be useful to be able to segment your customers according to their characteristics and target them with relevant messages at exactly the right time? The problem is that collecting the data, successfully categorising it, and then putting it to work is a lengthy and complex task. 

That’s where a Customer Data Platform, or CDP, comes in and it can make a huge difference to the interactions you have with your customers and potential customers…]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>18000281a66beb1eb5d6efbf3f5141f5</guid>
                <pubDate>Wed, 01 Mar 2023 04:46:53 +0100</pubDate>
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                <title><![CDATA[WhatsApp Business Features to Boost Your eCommerce Business]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-business-features/</link>
                <description><![CDATA[WhatsApp Business gives business owners a presence on one of the world's most popular social messaging apps which allows them to communicate more effectively with their customers and help their businesses grow in the online marketplace. Here are just some of the features that have already made the WhatsApp Business Platform an essential part of people's eCommerce practices across the world.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>ea12e9c2c70ec44e3012d9442c0bebef</guid>
                <pubDate>Tue, 21 Feb 2023 06:59:19 +0100</pubDate>
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                    <item>
                <title><![CDATA[Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack]]></title>
                <link>https://www.cm.com/en-in/blog/ecommerce-chatbot-integrations/</link>
                <description><![CDATA[At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>134c92dc5b9c58e05ab60f304ceeb420</guid>
                <pubDate>Tue, 21 Feb 2023 06:46:08 +0100</pubDate>
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                <title><![CDATA[Multi-Channel vs Omni-Channel: What’s the Difference?]]></title>
                <link>https://www.cm.com/en-in/blog/multi-channel-or-omni-channel-differences/</link>
                <description><![CDATA[Surely, we’ve all heard the terms Multi-channel and Omni-channel. What can these marketing strategies mean for your company? For an answer to that question, we need to know the difference between the two. In this short article, I’ll explain just what all the fuss is about.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>532cef770998c0f73f7c56d278b03217</guid>
                <pubDate>Mon, 30 Jan 2023 08:36:56 +0100</pubDate>
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                <title><![CDATA[Understanding Omnichannel Marketing: A Complete Guide]]></title>
                <link>https://www.cm.com/en-in/blog/understanding-omnichannel-marketing-a-complete-guide/</link>
                <description><![CDATA[Omnichannel marketing is a strategy for reaching customers through various channels, including physical stores, websites, social media, email, and mobile apps. Omnichannel marketing aims to provide a seamless and consistent customer experience across all channels, allowing customers to engage with a brand conveniently.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>15a61bdd52f2707107e3ee9f580f57ee</guid>
                <pubDate>Wed, 25 Jan 2023 09:12:29 +0100</pubDate>
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                <title><![CDATA[How to Use WhatsApp Business for Conversational Commerce?]]></title>
                <link>https://www.cm.com/en-in/blog/conversational-commerce-whatsapp-business/</link>
                <description><![CDATA[Conversational Commerce is a type of eCommerce that focuses on two-way conversations with customers via the use of online chat tools. It's a concept that's actually been around for quite some time, with former Developer Experience Lead at Uber, Chris Messina, describing it as "the intersection of messaging apps and shopping" back in 2015.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>41b32d5110d616442c14577eaf68d579</guid>
                <pubDate>Wed, 25 Jan 2023 08:30:44 +0100</pubDate>
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                <title><![CDATA[Showcase Your Products With WhatsApp Business Product Messages]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-business-product-messages/</link>
                <description><![CDATA[You might already be using WhatsApp Business as a communications channel for things like customer service, customer feedback, and marketing. However, what many people have yet to discover is the power of WhatsApp Product Messages as a highly innovative and effective way to boost your sales potential on one of the world's most popular online messaging channels.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>7f698025ac1059b21af7cfa6a2681dce</guid>
                <pubDate>Wed, 25 Jan 2023 08:23:57 +0100</pubDate>
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                <title><![CDATA[How to Use WhatsApp Business for Service Automation]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-business-service-automation/</link>
                <description><![CDATA[The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>97011a1049154d0f6d1215318bf7b928</guid>
                <pubDate>Wed, 25 Jan 2023 07:51:26 +0100</pubDate>
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                <title><![CDATA[How to Use WhatsApp for Tracking and Order Updates]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-tracking-order-updates/</link>
                <description><![CDATA[Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>6be103ece9001e947278c9f6ca49ca05</guid>
                <pubDate>Wed, 25 Jan 2023 07:41:06 +0100</pubDate>
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                <title><![CDATA[Collect Customer Feedback With WhatsApp Business]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-for-customer-feedback/</link>
                <description><![CDATA[Customer feedback is a vital part of any business as an essential point of contact between the buyer and the seller. However, obtaining good quality feedback can have its obstacles, not least because the process of giving and collecting information in the form of traditional customer surveys can often be time-consuming and tedious for consumers and businesses alike.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c7a9ebcb10508828d1ebab14c25a2ee0</guid>
                <pubDate>Wed, 25 Jan 2023 07:35:00 +0100</pubDate>
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                <title><![CDATA[Increase Your Conversions Rate With WhatsApp Business Assisted Sales]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-business-assisted-sales/</link>
                <description><![CDATA[You don't need a degree in psychology to know that some customers are more risk-averse than others when it comes to making a purchase. When shopping online everyone has, at some point, been in the position of hovering over the 'confirm payment' button with that little voice at the back of their minds telling them they're about to make a mistake. Sometimes we throw caution to the wind regardless of any doubts we may have and buy the product anyway; in many cases, we abandon our carts and go elsewhere to find what we're looking for.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>ce98f8d05c4d8198c034f7a4cc00d5eb</guid>
                <pubDate>Wed, 25 Jan 2023 07:28:10 +0100</pubDate>
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                <title><![CDATA[How WhatsApp Business Can Help With Abandoned Carts Recovery]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-business-abandoned-carts/</link>
                <description><![CDATA[Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>90a05d38ac307b4fdeafaf1930e250ec</guid>
                <pubDate>Wed, 25 Jan 2023 07:15:56 +0100</pubDate>
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                <title><![CDATA[Increase Conversion With Promotional Messages on WhatsApp]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-during-sales-periods/</link>
                <description><![CDATA[In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customers needs and sensibilities.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>d1c754e3697789169153043bd41fc403</guid>
                <pubDate>Wed, 25 Jan 2023 07:10:04 +0100</pubDate>
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                <title><![CDATA[What Is a WhatsApp Newsletter and How Does It Work?]]></title>
                <link>https://www.cm.com/en-in/blog/what-is-whatsapp-newsletter/</link>
                <description><![CDATA[WhatsApp newsletters are messages that can be sent from a brand's WhatsApp business account to a specific audience of customers with information that's relevant to them. You can send people special offers, exclusive discounts, and new product announcements. You can also personalize these offers based on special events like holidays and birthdays, or annual promotions like Black Friday and Cyber Monday.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>d92409dc3fed85af1042958b7e76c6bb</guid>
                <pubDate>Wed, 25 Jan 2023 06:53:46 +0100</pubDate>
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                <title><![CDATA[Tips to Help Prevent Fraud in SMS and Voice Traffic]]></title>
                <link>https://www.cm.com/en-in/blog/prevent-fraud-sms-voice-traffic/</link>
                <description><![CDATA[With each technological advance, criminals find new ways to defraud businesses – and Communications Platform as a Service (CPaaS) is no exception. Organizations as diverse as Formula 1, the Dutch Red Cross, and DHL are enjoying the customer experience and conversion benefits of CM.com – and fraudsters want to get in on the act. Though we take every measure to assure your safety, it will not stop criminals from trying. But there are some additional steps you can take to help prevent fraud.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f880b34a01f3da81801e93d13eb42b4e</guid>
                <pubDate>Wed, 25 Jan 2023 05:41:46 +0100</pubDate>
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                <title><![CDATA[8 Tips to Improve the Digital Telecom Experience]]></title>
                <link>https://www.cm.com/en-in/blog/telecom-customer-journey-touchpoints/</link>
                <description><![CDATA[Technology and software play a fundamental role in the customer journey, so it’s more important than ever that Telco companies engage and communicate with customers digitally to ensure all bases are covered. And the best bit? Doing so is easier than you think, as it merely involves being more proactive with your data.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>e8324f6aba7af06702cb2fcbecb0d8ac</guid>
                <pubDate>Wed, 25 Jan 2023 05:27:21 +0100</pubDate>
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                <title><![CDATA[How To Grow an Audience and Build Customer Relationships with WhatsApp Business Platform]]></title>
                <link>https://www.cm.com/en-in/blog/grow-audience-whatsapp-entry-points/</link>
                <description><![CDATA[Boasting an engagement rate of over 70%, the WhatsApp Business Platform has proven itself as an exceptionally valuable channel for building customer relationships. But how do you use this popular channel to your advantage and grow your audience and business? In this article, we will share everything we know about building better customer relationships on WhatsApp.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>e94d898e87b54bad9eda21933977bc74</guid>
                <pubDate>Tue, 10 Jan 2023 09:21:26 +0100</pubDate>
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                <title><![CDATA[Get the Perfect Practice: The Role of WhatsApp in Healthcare]]></title>
                <link>https://www.cm.com/en-in/blog/get-the-perfect-practice-the-role-of-whatsapp-in-healthcare/</link>
                <description><![CDATA[Statistics tell us in no uncertain terms that the vertical growth of mobile messaging apps is set to continue and is estimated to reach over 3.5 billion users by 2025. That’s a lot of people, and it should be enough to make any business sit up and take notice.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c005f69600eaf55152b3b75916f21172</guid>
                <pubDate>Mon, 07 Nov 2022 12:33:22 +0100</pubDate>
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                <title><![CDATA[WhatsApp Commerce - Complete Guide for 2023]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-commerce-complete-guide-for-2023/</link>
                <description><![CDATA[Commerce on WhatsApp is a subset of Conversational Commerce, i.e the selling of products and services through messaging channels. In the past year, WhatsApp has launched several features, making it easy for brands to embrace WhatsApp as their #1 digital storefront.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>dbff501c751148d729c1e0736c76f46e</guid>
                <pubDate>Wed, 02 Nov 2022 14:26:00 +0100</pubDate>
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                <title><![CDATA[WhatsApp Chatbot: Complete Guide for 2023]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-chatbot-complete-guide-for-2023/</link>
                <description><![CDATA[India is WhatsApp’s largest market, with 550 million+ people using the platform to connect with their loved ones. Conversations in India are synonymous with WhatsApp. As the platform is powering millions of Indians to stay connected, it has also evolved into a channel that businesses love.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>499338861b4f1134ed5740bf43c50296</guid>
                <pubDate>Mon, 31 Oct 2022 12:41:00 +0100</pubDate>
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                <title><![CDATA[Why Engagement on the Right Communication Channels Is Key]]></title>
                <link>https://www.cm.com/en-in/blog/why-engagement-on-the-right-communication-channels-is-key/</link>
                <description><![CDATA[Today’s consumers expect simplicity and convenience when communicating with a business. That means easy engagement and reachability when the customer needs it. Being present on the right communication channels can make or break the customer experience.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>53f6c2d101aa5d0c6ef05aa615b26a07</guid>
                <pubDate>Fri, 30 Sep 2022 06:27:59 +0200</pubDate>
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                <title><![CDATA[How Much Data Are You Missing?]]></title>
                <link>https://www.cm.com/en-in/blog/missing-analytics-data/</link>
                <description><![CDATA[According to IDC’s State of Data Science and Analytics report, data is becoming increasingly critical to success in the digital economy. This is particularly true for the retail & eCommerce industry, where attribution data is one of the most vital components of maximizing customer journeys. This data allows businesses to attribute revenue generated to paid marketing efforts by opening data driving insights across various customer touchpoints, including paid search, display, email, social media, organic search, and referrals.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>71d00497b141020be7de50cf274fb26d</guid>
                <pubDate>Fri, 15 Jul 2022 05:49:04 +0200</pubDate>
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                <title><![CDATA[Top 5 Marketing Tech Stack Essentials for 2022]]></title>
                <link>https://www.cm.com/en-in/blog/top-5-martech-stack-essentials/</link>
                <description><![CDATA[A marketing tech stack is a collection of carefully curated marketing tools that marketers use to perform and optimize their marketing operations. Working hand in hand, these tools enhance your marketing team’s capabilities to create targeted campaigns that increase brand visibility on your customers’ preferred channels.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>47be73fc0166479d447e80a54ce5f9d1</guid>
                <pubDate>Tue, 21 Jun 2022 03:04:38 +0200</pubDate>
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                <title><![CDATA[Chatbot vs. Live Chat: which is right for you?]]></title>
                <link>https://www.cm.com/en-in/blog/chatbot-vs-live-chat/</link>
                <description><![CDATA[Chat is quickly becoming many customers’ favorite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>272d9c7315d8437bec1e7692eed20079</guid>
                <pubDate>Wed, 15 Jun 2022 10:53:47 +0200</pubDate>
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                <title><![CDATA[The Future of Customer Service Starts with Multidisciplinary Teams]]></title>
                <link>https://www.cm.com/en-in/blog/multidisciplinary-teams/</link>
                <description><![CDATA[86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>efaaef17d2cafca76d54a3b9ce812127</guid>
                <pubDate>Thu, 26 May 2022 11:09:00 +0200</pubDate>
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                <title><![CDATA[Avoid Losing One Third of Your Customers in One Day]]></title>
                <link>https://www.cm.com/en-in/blog/avoid-losing-one-third-of-your-customers-in-one-day/</link>
                <description><![CDATA[According to PwC's Future of Customer Experience report, 32% of customers will leave a brand after just one bad experience. Even when they love your brand, 59% will walk away after two bad experiences.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>2b6e9120df859e7efc94913b1538acd1</guid>
                <pubDate>Wed, 25 May 2022 11:42:38 +0200</pubDate>
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                <title><![CDATA[Why Unify Customer Data (And How a Customer Data Platform Can Help)]]></title>
                <link>https://www.cm.com/en-in/blog/why-unify-customer-data/</link>
                <description><![CDATA[Customer personalization is in hot demand these days — customers want it, and businesses want to deliver it. For your business to do personalization right, start by unifying your customer data with a customer data platform.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>8f4544efab91cfe546ee98bd33477681</guid>
                <pubDate>Wed, 25 May 2022 10:10:23 +0200</pubDate>
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                <title><![CDATA[How The Customer Relationship Will Define Your Business Model]]></title>
                <link>https://www.cm.com/en-in/blog/customer-relationship-defines-business-model/</link>
                <description><![CDATA[New generations of customers ask for different business approaches. Modern consumers are well-informed and tech-savvy, with high standards for any business. A customer-centric business model can help you live up to these standards.
Let’s first have a look at these new generations before diving into how you can take on a customer-centric approach.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>b8fa992172949dfd75ecc2990f21a666</guid>
                <pubDate>Wed, 25 May 2022 10:01:52 +0200</pubDate>
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                <title><![CDATA[The Top 5 Skills That Every Marketing & Sales Professional Will Need in 2030]]></title>
                <link>https://www.cm.com/en-in/blog/top-5-skills-marketing-sales/</link>
                <description><![CDATA[Do you ever feel like the world just keeps moving faster and faster? You’re not alone. Since the 1980s, computer technologies have been speeding up the way people work and live. And as if things weren’t moving fast enough, the COVID-19 pandemic came along and pushed everything into warp speed.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>933d4b1811d26152999e5be72d775156</guid>
                <pubDate>Wed, 25 May 2022 04:45:07 +0200</pubDate>
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                <title><![CDATA[How to increase customer retention based on service delivery in retail and eCommerce?]]></title>
                <link>https://www.cm.com/en-in/blog/how-to-increase-customer-retention-based-on-service-delivery-in-retail-and-ecommerce/</link>
                <description><![CDATA[You’ve got the best eCommerce brand in the market, a well-defined target audience, and exceptional marketing and customer acquisition systems. So you’re ready for explosive growth, right? Not really. As long as you don’t dedicate equal resources and strategies to retaining existing customers as to acquiring new customers, sustainable growth is far off.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>1d53e1de2c3a8a7068171095a13e2df0</guid>
                <pubDate>Thu, 28 Apr 2022 08:34:00 +0200</pubDate>
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                <title><![CDATA[CM.com Partners with WebEngage]]></title>
                <link>https://www.cm.com/en-in/blog/cmcom-partners-with-webengage/</link>
                <description><![CDATA[CM.com Enters into a Global Partnership with WebEngage to Implement Distinctive Customer Solutions]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>1170673a316ebb8191cab8c38df4668b</guid>
                <pubDate>Sun, 27 Mar 2022 18:07:00 +0200</pubDate>
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                <title><![CDATA[How Great Customer Service can Revolutionise Healthcare?]]></title>
                <link>https://www.cm.com/en-in/blog/how-great-customer-service-can-revolutionise-healthcare/</link>
                <description><![CDATA[Led by the COVID-19 pandemic, the healthcare landscape has worsened globally. While many businesses across industries witnessed their usual processes crumble, the healthcare sector perhaps had the worst hit due to immense pressure.

When it came to responding to COVID-19, healthcare strategies made a 360-degree turn and switched to integrated customer service solutions since they seemed the most effective. For instance, the Government of India used conversational AI in its existing platform with the support of a service partner to improve user engagement and deliver the correct facts about the pandemic. The World Health Organization (WHO) also used AI to assist and answer questions posed by individuals via WhatsApp and Facebook Messenger.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>aadbafa229a48abb5835d8bca1c16e4f</guid>
                <pubDate>Tue, 22 Feb 2022 07:21:00 +0100</pubDate>
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                    <item>
                <title><![CDATA[Personalization: New Gamechanger in the Healthcare Sector]]></title>
                <link>https://www.cm.com/en-in/blog/personalization-new-gamechanger-in-the-healthcare-sector/</link>
                <description><![CDATA[With the ever-evolving healthcare system, the search continues for the best ways to provide better outcomes while reducing costs. As healthcare is a highly consumer-centric industry, upholding customer delight through personalised communication is crucial.  Research suggests that there are opportunities worth $500 billion for innovators like Amazon to provide superior customer experience and establish a new “front door” for healthcare by replacing the first point of contact from a doctor’s clinic to a consumer’s home.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>272fd08d382e28bd44d573a8b79902e9</guid>
                <pubDate>Thu, 10 Feb 2022 09:28:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[6 Chatbot Use Cases to Revolutionize Retail and Ecommerce]]></title>
                <link>https://www.cm.com/en-in/blog/six-ways-chatbots-can-revolutionize-retail-ecommerce/</link>
                <description><![CDATA[In the super-competitive world of retail, automation can make the difference between success and failure. Spend too much time on laborious returns or repetitive questions and you’ll have none left to focus on sales strategies and building your customer base. Automating important elements of your retail operation can free up your staff to do great things.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Emily Jane Brown]]></author>
                <guid>1f8ce6d38cc5ecb91b756b2f4754422d</guid>
                <pubDate>Thu, 10 Feb 2022 09:19:27 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How To Build a Robust Customer Service Strategy in 2022]]></title>
                <link>https://www.cm.com/en-in/blog/how-to-build-a-robust-customer-service-strategy-in-2022/</link>
                <description><![CDATA[With customer service becoming the new benchmark for successful businesses, the need to sharpen your CX strategies has become eminent.

A study by Esteban Kolsky states that 34% of companies are implementing “customer journey mapping” into their customer service.

A user experience journey is mapped before and after using a product, customer service paves the path to ensure a seamless journey benefiting both the brand as well as the customer.

This blog walks you through the benefits of impactful customer service tips that can help your eCommerce business immensely.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3372f9fda1c3801b1006804ece6ddf0f</guid>
                <pubDate>Thu, 10 Feb 2022 05:32:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Six Things Customer Service and Retail Brands Get Wrong About Customer Loyalty]]></title>
                <link>https://www.cm.com/en-in/blog/customer-service-retail-wrong-about-customer-loyalty/</link>
                <description><![CDATA[Some believe that you can earn loyalty by ‘delighting’ customers. Some say a ‘positive emotional experience’ works best. Others say we shouldn’t use the term loyalty at all, because it’s misleading, and no one can ever really be ‘loyal’ to a brand anyway. Is the truth out there?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>24e52d7000b25b771bbb55ea52c90a42</guid>
                <pubDate>Thu, 27 Jan 2022 06:00:47 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Prepare For Hyper-Personalization]]></title>
                <link>https://www.cm.com/en-in/blog/prepare-hyper-personalization/</link>
                <description><![CDATA[Today, a brand-new customer rules the marketplace. And from product to service to sales, they want their experience to be as personal as can possibly be.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>9484ba6ff5742e85365e5256d124232f</guid>
                <pubDate>Thu, 27 Jan 2022 05:20:54 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why Is Omnichannel Marketing Important for Retail & eCommerce?]]></title>
                <link>https://www.cm.com/en-in/blog/why-is-omnichannel-marketing-important-for-retail-ecommerce/</link>
                <description><![CDATA[Your customers are already used to an omnichannel experience as each of them have their own favourite messaging channels. But is your eCommerce business flexible enough to reach the customers on their preferred channels? Having a strong omnichannel strategy is crucial for any eCommerce and retail brand. Read on to know more about the most essential conversational channels for your business and understand how you can deliver a consistent experience across every channel.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>45a4c10236ca61ae8535831764574c86</guid>
                <pubDate>Wed, 19 Jan 2022 05:20:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[WhatsApp Business Solution: How to Get Started in 5 Simple Steps]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-business-get-started-in-5-simple-steps/</link>
                <description><![CDATA[The popularity of WhatsApp as a mobile messaging app is quite evident. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise why businesses globally feel compelling to be available on the customers’ most preferred channel.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3e70e613d7446745619c52f0eb282b58</guid>
                <pubDate>Fri, 14 Jan 2022 06:40:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[5 Use Cases of a WhatsApp Bot]]></title>
                <link>https://www.cm.com/en-in/blog/5-use-cases-of-a-whatsapp-bot/</link>
                <description><![CDATA[With around 2 billion active users in more than 180 countries, WhatsApp is a prolific communication app that is primed for business use. The WhatsApp chatbot – or bot – in particular, is a valuable communication tool for businesses when implemented effectively. 

Here’s a look at five use cases for the WhatsApp bot.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>7c47939d2f03d7cf8748bc7d393888c3</guid>
                <pubDate>Fri, 07 Jan 2022 03:13:45 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[WhatsApp Business: More Types of Proactive Messages Now Available]]></title>
                <link>https://www.cm.com/en-in/blog/whatsapp-proactive-messages-now-available/</link>
                <description><![CDATA[Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c184b01f57d7de504ed0b62d8be01776</guid>
                <pubDate>Mon, 03 Jan 2022 10:09:46 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[All You Need to Know About WhatsApp Business Opt-Ins]]></title>
                <link>https://www.cm.com/en-in/blog/how-to-opt-in-for-whatsapp-business/</link>
                <description><![CDATA[If you want to reach out to your customers with outbound messaging via the WhatsApp Business solution, you'll need an active opt-in. 

In this blog, we'll share exactly how you can get valid opt-ins for WhatsApp Business and ways you can direct customers to your WhatsApp Business channel.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>074be6d7d3f4d568e4d0021a92b0f1df</guid>
                <pubDate>Mon, 03 Jan 2022 09:52:45 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to use the WhatsApp Business API in Retail and eCommerce]]></title>
                <link>https://www.cm.com/en-in/blog/how-to-use-the-whatsapp-business-solution-in-retail-ecommerce/</link>
                <description><![CDATA[In this series of sector-related tips for the WhatsApp Business API, we're diving into the possibilities of WhatsApp for the Retail and eCommerce sector. Whether it be brick and mortar and online retail stores, or online food and gift delivery services, we explore how these businesses can benefit from the WhatsApp Business solution to reduce pressure on customer care while optimising the customer experience?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>45a1bf3a2d42b1dcb337b1db80103a7c</guid>
                <pubDate>Mon, 03 Jan 2022 08:29:31 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Ace Instagram Messaging For Business With CM.com]]></title>
                <link>https://www.cm.com/en-in/blog/ace-instagram-messaging-for-business/</link>
                <description><![CDATA[When it comes to using Instagram Messaging for businesses, it's one of the most convenient and powerful means to build relationships with potential customers, promote and advertise your products/services, and even close sales - all of this at one platform.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>fa583630188d90e270ac6b379274655d</guid>
                <pubDate>Tue, 02 Nov 2021 10:04:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How SMS API Integration Helps You Scale Your Business Communications]]></title>
                <link>https://www.cm.com/en-in/blog/sms-api-integration/</link>
                <description><![CDATA[When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>2f7938c10b71939253e51916b92ea2f5</guid>
                <pubDate>Thu, 22 Jul 2021 07:22:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API]]></title>
                <link>https://www.cm.com/en-in/blog/instagram-for-businesses/</link>
                <description><![CDATA[With Instagram Messaging, brands can manage their presence – making a lot more possible with conversations and be at the forefront of customer experience. The platform’s main features such as shopping, sharing, creating content have made it popular among its users. On the business side of things, it fits squarely into an amazing tool for connecting and resolving customers’ queries. Let's go further and understand what Integrating Instagram Messaging via API means for your business.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>90c73557369f2ce90544c5882e1e7b6f</guid>
                <pubDate>Tue, 29 Jun 2021 18:05:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Customer Data Platforms (CDP): The Key to An Ultimate Omnichannel Customer Experience]]></title>
                <link>https://www.cm.com/en-in/blog/cdp-the-key-to-an-ultimate-omnichannel-customer-experience/</link>
                <description><![CDATA[Until recently, marketing automation was mainly focused on email. Although, email is still a primary communication channel, it’s not the only channel you can use to expand your reach. Today’s customers living in a hyper-connected world want interactions with your brand that are more personalized and through their preferred channels. This includes all mobile messaging channels like SMS and WhatsApp. But, to be truly omnichannel and automated, you need to first unify your customer data – best done with CDP. ]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>43cf01afee39b6177f37cfde714f138b</guid>
                <pubDate>Wed, 26 May 2021 18:08:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Say Hello to the Next-generation Conversational Helpdesk System]]></title>
                <link>https://www.cm.com/en-in/blog/helpdesk-system-for-a-proactive-customer-service/</link>
                <description><![CDATA[Today customer service is undergoing a radical transformation. What was once just a support function has evolved into a critical agent that defines “experience” across the customer journey. Customers today expect personalized service across all touchpoints. But how do you effectively handle an increasing volume of conversations without compromising on efficiency? Luckily, there’s a way. It is called Conversational Helpdesk System: A proactive and customer-centric approach to customer service. ]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>1801a11a14a55afbd621db3fb8067bea</guid>
                <pubDate>Mon, 17 May 2021 16:50:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Simplify Customer Service: With Advanced Helpdesk System]]></title>
                <link>https://www.cm.com/en-in/blog/how-to-simplify-customer-service/</link>
                <description><![CDATA[For decades, customer service has been centered around the “issue of ticket resolution" and "ticket management". When a customer clocks in with a problem, the customer service team works to resolve it as quickly as possible. It's not as simple as it seems, especially with an increasing volume of conversations. With an advanced helpdesk ticketing system, your customer service reps can focus on "conversations and customers" first: the two essential aspects indispensable for delivering a superior customer service experience.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>63f712ac0170f1c4706301417418cbdd</guid>
                <pubDate>Thu, 06 May 2021 01:27:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Measurable Success: 8 Customer Service KPIs That Matter To Your Business]]></title>
                <link>https://www.cm.com/en-in/blog/customer-service-kpis/</link>
                <description><![CDATA[Making customers happy should be the main goal of the customer service department. We know, customer centricity is nothing new. But do you really put the customer first? To improve your customer service performance, you’ll need to transform data into action. We’ll share 8 KPIs to start using your data and improve your customer service.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>58b07e5625923b89ffd9cbe731f2b350</guid>
                <pubDate>Sun, 11 Apr 2021 14:14:17 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Differences Between CRM, CDP and DMP Platforms]]></title>
                <link>https://www.cm.com/en-in/blog/the-differences-between-crm-cdp-and-dmp-platforms/</link>
                <description><![CDATA[Data management platforms (DMPs), customer relationship management (CRM) systems and customer data platforms (CDPs) can all play an important part in the customer lifecycle, but telling the difference between them can get tricky. Let’s have a look at what they do, how they differ and what they can do for each business.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>af8974d5f42bf220fff984f1c7b857e0</guid>
                <pubDate>Sun, 11 Apr 2021 13:47:59 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[12 Customer Service KPIs You Should Be Tracking]]></title>
                <link>https://www.cm.com/en-in/blog/customer-service-kpis-you-should-be-tracking/</link>
                <description><![CDATA[Providing excellent customer service and increasing engagement is more critical than ever. Customer service KPIs are a means of tracking the effectiveness of your customer support efforts. KPIs give you feedback on which metrics offer the most bang for your buck and keep customers satisfied.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4f4dc9632b390e86d3cd85cf737d4120</guid>
                <pubDate>Sun, 11 Apr 2021 13:40:34 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[What Is WhatsApp Business? Top Benefits of the Most Popular Messaging App]]></title>
                <link>https://www.cm.com/en-in/blog/what-is-whatsapp-business/</link>
                <description><![CDATA[Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>83a8fa13f46d435089ed5c3e389edd4a</guid>
                <pubDate>Sun, 11 Apr 2021 05:50:37 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[A Starter Guide to WhatsApp Message Templates & Buttons]]></title>
                <link>https://www.cm.com/en-in/blog/a-starter-guide-to-whatsapp-message-templates-buttons/</link>
                <description><![CDATA[WhatsApp Message Templates are specific message formats that businesses use to send out notifications, alerts, and customer care messages to people who have opted-in to receive messages. These may include appointment reminders, shipping information, issue resolutions, payment updates, and can now be enriched with interactive buttons.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>a32b17ac0eb45948fca9f2ddacebc0da</guid>
                <pubDate>Sat, 10 Apr 2021 11:33:31 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why 2021 Is the Year to Start With a Chatbot]]></title>
                <link>https://www.cm.com/en-in/blog/why-start-with-a-chatbot/</link>
                <description><![CDATA[While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>5dc56242d0858a1037e1dace2c66d427</guid>
                <pubDate>Wed, 17 Mar 2021 12:45:10 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[9 Mobile Marketing Mistakes to Avoid in 2021]]></title>
                <link>https://www.cm.com/en-in/blog/mobile-marketing-mistakes-to-avoid-next-year/</link>
                <description><![CDATA[It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>2af0125e33079c5beac5f47e67c6cf4b</guid>
                <pubDate>Mon, 25 Jan 2021 18:40:54 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[The 10 biggest challenges facing today's customer service manager]]></title>
                <link>https://www.cm.com/en-in/blog/the-10-biggest-challenges-facing-todays-customer-service-manager/</link>
                <description><![CDATA[Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>eff6e04a3ec11c5851d0aa7ed72f310f</guid>
                <pubDate>Fri, 22 Jan 2021 16:20:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[5 Myths Busted For Automating The Customer Service]]></title>
                <link>https://www.cm.com/en-in/blog/myths-busted-for-automating-the-customer-service/</link>
                <description><![CDATA[In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3195554cc59433b1dbe6bfa9b6405b81</guid>
                <pubDate>Tue, 12 Jan 2021 15:22:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[What is Mobile Marketing?]]></title>
                <link>https://www.cm.com/en-in/blog/what-is-mobile-marketing/</link>
                <description><![CDATA[More than ever, our smartphones are part of our lives and focusing on mobile marketing provides new opportunities for your business. Your customers are on their mobile phones regularly, so make sure you reach them there. In this article you'll learn what mobile marketing is, how to use it, which channels to use and how you can respond to your customers' needs.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>6a6bc1aa919c2de47cc0cac845bf4a10</guid>
                <pubDate>Mon, 11 Jan 2021 15:14:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to automate your marketing activities by defining workflows]]></title>
                <link>https://www.cm.com/en-in/blog/automate-marketing-activities-workflows/</link>
                <description><![CDATA[The digital landscape is changing rapidly. This affects (digital) marketers who feel the pressure to do more in the same amount of time. Marketing automation helps marketers to focus on what’s really important by automating recurring tasks and managing leads. But what is marketing automation exactly? And how can it help you to do more with the same amount of time? We’ll answer all your questions in this blog and even suggest one of the most helpful marketing automation tools to help you work more efficiently.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>d61f0844438bcc1be20af10aec48bb1f</guid>
                <pubDate>Fri, 01 Jan 2021 12:44:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[5 tips to optimise your Mobile Marketing]]></title>
                <link>https://www.cm.com/en-in/blog/5-tips-to-optimise-your-mobile-marketing/</link>
                <description><![CDATA[Marketing isn’t the same as it was 10 years ago, and much of that is thanks to the rise of the smartphone. We are living in an era in which consumers can buy products and services whenever and wherever they are, on their mobile phone. If you want consumers to choose your product, mobile presence is an absolute must to get higher conversion rates and improve customers’ satisfaction.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>42188c7a056b249e679a64da11c384b5</guid>
                <pubDate>Tue, 08 Dec 2020 16:16:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com to Introduce RCS: A New Generation of Text Messaging for the Netherlands]]></title>
                <link>https://www.cm.com/en-in/press/cmcom-to-introduce-rcs-a-new-generation-of-text-messaging-for-the-netherlands/</link>
                <description><![CDATA[CM.com, the global provider of cloud-based Conversational Commerce, is launching a new generation of text messaging in the Netherlands known as RCS (Rich Communication Services). This will be done in collaboration with Vodafone Netherlands, following a successful rollout in Germany. RCS enables companies to communicate with consumers in a richer and safer way. An RCS message can include pictures and buttons, making it easy for the consumer to make choices in the conversation or to make a payment.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>40785c4637fa0823d87d3f4ed0b808d3</guid>
                <pubDate>Tue, 10 Nov 2020 07:58:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Acquires E-Commerce Customer Service Provider RobinHQ.com]]></title>
                <link>https://www.cm.com/en-in/press/cmcom-acquires-e-commerce-customer-service-provider-robinhqcom/</link>
                <description><![CDATA[CM.com, a global conversational commerce provider, has reached agreement to acquire e-commerce customer service provider RobinHQ.com. The customer contact software of RobinHQ.com is a new addition to our suite of mobile first conversational commerce solutions.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f7ed691eb2ca09e90038860ac54074dd</guid>
                <pubDate>Tue, 13 Oct 2020 16:30:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Focuses on Strong Growth of Mobile Commerce With Introduction of Mobile Marketing Cloud]]></title>
                <link>https://www.cm.com/en-in/press/introduction-mobile-marketing-cloud/</link>
                <description><![CDATA[CM.com, worldwide provider of Conversational Commerce solutions, is launching the Mobile Marketing Cloud. The Mobile Marketing Cloud is the world’s first ‘mobile first’ omnichannel customer engagement platform that connects businesses to customers via mobile telephone. It is the only marketing platform in the world that comprises all mobile messaging channels, including WhatsApp, Apple Messages for Business and RCS. With the Mobile Marketing Cloud, CM.com broadens its services with SaaS and thus anticipates the strongly increasing demand of businesses for mobile commerce solutions.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>51afbb0a507c885911eb787354e76941</guid>
                <pubDate>Tue, 29 Sep 2020 06:09:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com becomes primary sponsor of Dutch Circuit Zandvoort and starts digital transformation]]></title>
                <link>https://www.cm.com/en-in/press/circuit-zandvoort-becomes-cmcom-circuit-zandvoort/</link>
                <description><![CDATA[Zandvoort, 26 August 2020 - CM.com commits itself as primary sponsor of Circuit Zandvoort. The partnership stems from the successful cooperation that CM.com started with the Formula 1 Heineken Dutch Grand Prix. Both partners of Dutch heritage share a similar vision for the future of sports and leisure events where the need for innovation has become more relevant than ever before. The tools of CM.com result, for all ticketholders of Circuit Zandvoort, in an even better experience and are used simultaneously to guide the event visitor in the best way possible before, during and after the event. Moreover, the tools of CM.com offer better protection against various safety risks.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f200dfb576aa580930d4513108c2e2a2</guid>
                <pubDate>Wed, 26 Aug 2020 08:06:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Takes Conversational Commerce to the Next Level Through the Acquisition of Leading Conversational AI Provider CX Company]]></title>
                <link>https://www.cm.com/en-in/press/cmcom-aquires-cx-company/</link>
                <description><![CDATA[CM.com, a global Conversational Commerce platform, strengthens its customer offering through the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). The transaction comprises a consideration of € 15.5 million (excluding a capped earn-out). Upon closing, the acquisition will be immediately accretive to EBITDA.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>be70d093129c8e0499a29577652c796b</guid>
                <pubDate>Tue, 26 May 2020 06:05:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Expands Its Presence in East Africa, Providing Conversational Commerce Solutions for Kenyan Businesses]]></title>
                <link>https://www.cm.com/en-in/press/cmcom-expands-its-presence-in-east-africa-providing-conversational-commerce-solutions-for-kenyan-businesses/</link>
                <description><![CDATA[CM.com talks of its strategic move of opening an office in Kenya to serve its wide range of customers in a localized way.

Always at the forefront of connecting people in new and unique ways, CM.com recently increased its global footprint by launching in Kenya on 1 May 2020. By hiring local Country Manager John Mugwe, as well as having a new dedicated website for the region, the company’s main objective is to drive seamless communication between businesses and customers across Africa.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>035a99a3152909e8082522ee24c874dc</guid>
                <pubDate>Fri, 15 May 2020 08:19:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Acquires International Ticketing Company Global Ticket]]></title>
                <link>https://www.cm.com/en-in/press/cmcom-acquires-international-ticketing-company-global-ticket/</link>
                <description><![CDATA[CM.com, the worldwide Conversational Commerce platform, is acquiring international ticketing company Global Ticket.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3a19a9e886195500e19b0cbd5bc061a0</guid>
                <pubDate>Thu, 27 Feb 2020 08:10:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Opens Its First Us Office in Los Angeles, California]]></title>
                <link>https://www.cm.com/en-in/press/cmcom-opening-office-los-angeles-california/</link>
                <description><![CDATA[CM.com, the global Conversational Commerce platform, has opened its first US office in Los Angeles, California. The communication and payments innovator is ready to conquer the US market, after its successful track record in Europe and Southeast Asia.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>26ccc88684e135824675133784453c1a</guid>
                <pubDate>Wed, 29 Jan 2020 08:13:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Opens Southeast Asia Hub in Singapore]]></title>
                <link>https://www.cm.com/en-in/press/cmcom-opens-southeast-asia-hub-in-singapore/</link>
                <description><![CDATA[CM.com, a global Conversational Commerce platform that provides enterprises full-scale CPaaS services with integrated payment solutions, opened a regional office for its Southeast Asian market in Singapore.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>76152f5d9adac1d05dd2eb401103c355</guid>
                <pubDate>Tue, 28 Jan 2020 08:18:00 +0100</pubDate>
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