Get ready to inspire conversations with your customers and improve conversions. Sign up for the live webinar series!Sign-up Now!
Today, customers insist on experiences that make their lives significantly easier and better. The companies that will win their business will adapt, by embedding a customer focus into every aspect of their business.
We will cover why customer conversations are critical for any business. It's the perfect way to explore all the possibilities to advance your business at scale and "Outperform Expectations" with CM.com.
During this webinar series, you’ll learn about:
· Choosing the right channels for high engagement
· How to speak to the needs of your customers
· Having personalized conversations at scale
Communication channels powering business messaging to scale engagement
The GenZ way of customer service is here - and it's conversational!
Why cross-channel engagement matters in customer engagement strategy?
How to build a collaborative customer service operation?
How to get a 360° view of customer behavior by unifying customer data?
The importance of customer data in resolving support queries
Kavi, a marketing enthusiast, who is into Saas Sales by choice has helped to scale the growth of multiple products at his previous companies. He is leading CM.com's growth efforts for their marketing automation software, Mobile Marketing Cloud in India.
Viraj has experience working with multiple early-stage SaaS Startups. He has helped companies build a stronger presence in multiple geographies and is currently leading CM.com's growth efforts for their customer service software, Mobile Service Cloud in India.
Right from cross-channel engagement to personalization, go a few steps deeper in knowing your customer. Learn everything about reaching and engaging them through the right mix of channels.
Learn how to best leverage customer data in resolving support queries. Know what your customers value most and deliver proactive customer service using your customer's preferred channels.
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