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Setting New Standards in Customer Experience.

Instantly connect with your customers and outperform their growing expectations with our conversational software.

Go all-in on customer support.
Connect once, communicate forever.
Provide always on AI support.
Engage in conversational marketing.

engage with customers mobile service cloud

Go all in on customer support

Empower your staff to deliver exceptional support on any channel and manage all your customer interactions inside one convenient inbox.

Connect once, communicate forever

Embrace meaningful and personal conversations - from Email and SMS notifications to WhatsApp and Telegram conversations - we've got you covered.

automate customer service conversational ai cloud

Provide always on conversational support

We live in a world of mobile immediacy - give your customer satisfaction the boost it deserves with access to a friendly chatbot standing by to assist around the clock.

personalize your message mobile marketing cloud

Engage in conversational marketing

Save time and work more efficiently - automate customer journeys across various channels with segments and workflows whilst keeping campaigns hyper-personalised.

Move seamlessly from conversation to conversion

Create commercial opportunities at every conversational touchpoint - combine payments with our communications platform to turn every conversation into a conversion.

Founded in 1999

More than 20 years of experience.

Global Focus

Local presence in 20 countries.

118 Countries

Customers across 118 countries.

24/7 Support

Global monitoring and support.

Listed Company

Listed at Euronext Amsterdam.

Latest articles

How to use the WhatsApp Business API in Retail and eCommerce

Dec 03, 2021 • WhatsApp

In this series of sector-related tips for the WhatsApp Business API, we're diving into the possibilities of WhatsApp for the Retail and eCommerce sector. Whether it be brick and mortar and online retail stores, or online food and gift delivery services, we explore how these businesses can benefit from the WhatsApp Business solution to reduce pressure on customer care while optimising the customer experience?

5 Ways to Improve Customer Service in the Hospitality Industry

Dec 02, 2021 • Mobile Service Cloud

Today, we’ll share five customer service tips for hospitality to boost your brand while improving customer retention.

5 Benefits of Google's Business Messages

Dec 02, 2021 • Instant Messaging

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

The Seven Essential Conflict Resolution Skills for Customer Service Representatives

Nov 25, 2021 • Mobile Service Cloud

People typically buy from you because of your note-worthy product, service, or brand reputation. In contrast, they most frequently stop buying from you because of poor customer service.

Mobile Marketing Cloud for Travel and Hospitality

Nov 23, 2021 • Mobile Marketing Cloud

Customers are always ‘on’ and want to communicate via the channels they prefer. The same can be said for the travel industry. But more than ever, customer experience is key in the travel industry. Travellers spend a lot of time and money on their trip and expect their customer experience to be perfect. As a company operating in the travel industry, how do you offer this customer experience? Is it about having direct bookings or discounts? Or having the best website?

The best practices of a WhatsApp chatbot

Nov 23, 2021 • WhatsApp

We're pretty sure that you’ve heard of chatbots before. The employee that never sleeps can be a very valuable tool for your customer service, with personalised user journeys and automation to get the job done online. But did you know that chatbots can also be employed on WhatsApp?

What Is Integrated Customer Service and What Are Its Benefits?

Nov 18, 2021 • Customer Experience

Elevate your business' service experience with integrated customer service. Learn what this is, its benefits and how to get started.

Balancing Privacy and Digital Marketing in the Information Age

Nov 12, 2021 • Marketing

The world of digital marketing is in a state of upheaval. With everyone from government policymakers to independent web browsers changing and updating privacy policies, businesses are faced with a digital advertising minefield.

What is Proptech?

Nov 10, 2021 • Customer Data Platform

The real estate industry has been comparatively slow to pick up on the benefits of marketing technology and automation, although there are numerous elements of real estate management that are better handled by machine than human. So why the slow uptake?

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