Connect with your customers across any channel
Strengthen every step of the customer journey - unify communication across your entire business into a single platform.
Customer engagement within a single platform
CM.com is a global leader in cloud software for conversational commerce that enables businesses to deliver superior customer experience. Our communications platform empowers marketing, sales and customer support to automate engagement with customers across multiple mobile channels.
Who we are...
Constantly searching for ways to efficiently and effectively connect businesses with their customers and clients is what drives us. Our cloud communications platform drives stronger conversations and engagement during a critical part of the digital transformation.
Connect to our platform via Web-based Interface, APIs, SDKs or Plugins to start delivering exceptional customer experience from wherever you’re working.
Transform the digital customer journey
Solutions for all business types
Unified Customer Data
Unify data from your CRM, purchase orders, email responses, and social chats to create a 360° view of each customer with our unified mobile marketing platform.
Personalized Communication
With unified data within one platform, you can maximize engagement with personalized messages by targeting customers via their preferred channels.
Customer Service
Empower support agents and deliver exceptional customer service with powerful multi-channel Chat & Voice solutions - whether it begins inbound or outbound
Event Management
Achieve a new level of event success with all-in-one event management solution for marketing, ticketing, payments, event reminders, customer support, merchandise sales, and more.
Business Operations
Streamline HR, billing, and IT from one platform. From Voice & IVR solutions, to gathering e-signatures via desktop, mobile or tablet, we cover all your in-house communications needs.
Marketing campaigns and communication
Drive action at every stage of the marketing funnel with our 360-degree mobile marketing solutions that boost customer conversions and brand evangelism.
Attract, inform, and nurture your customers with engaging marketing campaigns. From email campaigns and one-off promotional landing pages to sparking friendly conversations via Chat-Apps.
Create newsletters and triggered email campaigns for customer segments - from new customers, abandoned cart emails, return customers, referrals, and more.
Create mobile-friendly landing pages to support your SMS campaigns. Using simple drag-and-drop logic, you're able to add rich media, form fields, and drop downs for a personalized experience.
Collect data from multiple sources and build 360° unified profiles. Create segments, automated workflows, personalized marketing campaigns, and remarketing ads via social channels.
Attract, inform, and nurture your customers with engaging marketing campaigns. From email campaigns and one-off promotional landing pages to sparking friendly conversations via Chat-Apps.
Create newsletters and triggered email campaigns for customer segments - from new customers, abandoned cart emails, return customers, referrals, and more.
Create mobile-friendly landing pages to support your SMS campaigns. Using simple drag-and-drop logic, you're able to add rich media, form fields, and drop downs for a personalized experience.
Collect data from multiple sources and build 360° unified profiles. Create segments, automated workflows, personalized marketing campaigns, and remarketing ads via social channels.
Service and support conversations
Whether working remotely or in the office, empower your support agents to deliver fast and efficient service & support on any messaging channel.
Send support related messages for critical notifications via SMS or use SMS as a reliable fallback to "OTT" Chat Apps during offline moments.
Serving your customers on their channel of choice drives customer satisfaction - enable two-way support related conversations with your customers for a true omni-channel experience.
Stay connected whilst working remotely and automate simple conversations with Interactive Voice Response (IVR) all whilst offering customers crystal clear voice experiences.
Reduce pressure on support agents by directing chatbots to answer frequently asked questions or complete high-demand processes like scheduling appointments, ordering online and more.
Send support related messages for critical notifications via SMS or use SMS as a reliable fallback to "OTT" Chat Apps during offline moments.
Serving your customers on their channel of choice drives customer satisfaction - enable two-way support related conversations with your customers for a true omni-channel experience.
Stay connected whilst working remotely and automate simple conversations with Interactive Voice Response (IVR) all whilst offering customers crystal clear voice experiences.
Reduce pressure on support agents by directing chatbots to answer frequently asked questions or complete high-demand processes like scheduling appointments, ordering online and more.
Operational efficiency and customer fulfillment
Increase operational efficiency by using new channels to mobilize workers and serve customers faster.
From critical delivery notifications to reducing no-shows with appointment reminders - use SMS and messaging channels like WhatsApp Business, Apple Business Chat to keep customers informed.
Automate email campaigns to your existing database to re-engage them with alerts on new inventory and sales. Send triggered emails reminding users of their "abandoned carts".
Use number verification or send One Time Passwords as a measure of security to identify users online or in-channel.
Sign is a fast and secure electronic document signing solution for business contracts, agreements, invoices and more. Sign documents digitally and remotely to keep moving forward.
From critical delivery notifications to reducing no-shows with appointment reminders - use SMS and messaging channels like WhatsApp Business, Apple Business Chat to keep customers informed.
Automate email campaigns to your existing database to re-engage them with alerts on new inventory and sales. Send triggered emails reminding users of their "abandoned carts".
Use number verification or send One Time Passwords as a measure of security to identify users online or in-channel.
Sign is a fast and secure electronic document signing solution for business contracts, agreements, invoices and more. Sign documents digitally and remotely to keep moving forward.
Why our customers love us
"It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM Telecom, we’re able to get access to real-time data for our short code, and use it to improve our offline activities.”
Jenny Coulson, Marketing Manager - The Entertainer SA
"CM.com’s user friendly interface, good references, 24/7 support and quick onboarding, made it a no brainer to partner with them."
Mehmet Uluceviz, Head of Operations - Travelstart MENA
"Since we onboarded WhatsApp Business via CM.com, we have successfully closed more deals and could reach 3 times more of our customer base via messaging communication compared to when we were only using SMS and Email. As a business, we look forward to a long and prosperous working relationship."
Lunique Theunissen, Group Marketing Manager - Cash Crusaders
“For years now, we have been sending text messages through CM’s platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery.”
Sander Kole, Technology Director - Takeaway.com
Why CM.com?
The #1 platform for mobile messaging
We Work Globally and Locally
Our local presence enables us to provide solutions in-line with local requirements. With 18 offices across the world, we represent over ten thousand CM.com customers, globally.
Gartner CPaaS Accredited provider
CM.com has been recognised as a representative Vendor by Gartner Market Guide for Communications Platform as a Service.
ISO Certified and GDPR Compliant
Providing an online infrastructure for communication and payments comes with great responsibility - ISO certificated and GDPR compliance is our priority.
Geo-redundant Private Cloud Network
We ensure all customers profit from redundancy and high availability. Supported by in-house 24/7 Network Operations Center.
Custom tailor your omnichannel communication
Get powerful business APIs for High-Volume & Low-Latency Communication or get started quickly with our Web-based Interface. Drive simple, seamless, and quality communication across every stage of the customer journey.
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