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Instantly connect with your customers and outperform their growing expectations with our conversational software.

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The globally recognised endurance mountain bike event is a testament to what humans can achieve through perseverance and hard work

Watch the video to discover more about our partnership.

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The road to the ultimate fan experience

The road to the ultimate fan experience

In this paper, we follow Rob, one of the many supporters of the Dutch Grand Prix, excited to see the stars of motorsport go head-to-head on the track.

Download the free white paper and learn more about how all our products work together during the event!

Go all-in on customer support.
Connect once, communicate forever.
Provide always on AI support.
Engage in conversational marketing.

mobile service cloud engage with customers

Go all in on customer support

Empower your staff to deliver exceptional support on any channel and manage all your customer interactions inside one convenient inbox.

Connect once, communicate forever

Embrace meaningful and personal conversations - from Email and SMS notifications to WhatsApp and Telegram conversations - we've got you covered.

conversational ai cloud automate customer service

Provide always on conversational support

We live in a world of mobile immediacy - give your customer satisfaction the boost it deserves with access to a friendly chatbot standing by to assist around the clock.

mobile marketing cloud personalize messages

Engage in conversational marketing

Save time and work more efficiently - automate customer journeys across various channels with segments and workflows whilst keeping campaigns hyper-personalised.

Move seamlessly from conversation to conversion

Create commercial opportunities at every conversational touchpoint - combine payments with our communications platform to turn every conversation into a conversion.

Founded in 1999

More than 20 years of experience.

Global Focus

Local presence in 23 countries.

118 Countries

Customers across 118 countries.

24/7 Support

Global monitoring and support.

Listed Company

Listed at Euronext Amsterdam.

Latest articles

Nov 30, 2022 • Customer Data Platform

Digital marketing trends for 2023

After a tough 2022, marketers will be looking ahead to 2023. With economic uncertainty the major theme for this year, it’s likely that marketers will be asked to do more with less. It's a challenging environment but as with all challenges, there are a host of opportunities that quick-thinking and acting brands can benefit from. We look at the marketing trends for 2023 and give our take on the developments that will shape the coming year.

Nov 23, 2022 • Messaging

Why communication on the right channels is key

Today’s consumers expect simplicity and convenience when communicating with a business. That means easy engagement and reachability when the customer needs it. Being present on the right communication channels can make or break the customer experience.

Nov 21, 2022 • Mobile Marketing Cloud

9 mobile marketing mistakes to avoid next year

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every company needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made next year.

Nov 17, 2022 • Chatbots

Go With The Flow: Here’s How Internal Knowledge Base Chatbots Improve Business Operations

There’s a push and pull in business where we are acutely aware of the need for individual, personalised team and customer communication, but we don’t always have the time or capacity to manage it. To this end, many are opting to implement a robust internal knowledge base with an integrated chatbot functionality.

Nov 16, 2022 • Marketing

Landing Pages: How to Supercharge SMS

Build visually engaging marketing campaigns from a simple text message.

Nov 16, 2022 • Mobile Marketing Cloud

4 Digital Marketing Trends in the Financial Sector

Predominantly, customers' interactions with financial institutions are physical such as walking into a SACCO for a transaction or depositing funds at your bank. However, with mobile banking, virtual correspondence is becoming the norm.

Nov 02, 2022 • WhatsApp

8 Touchpoints to Engage With Candidates During the Candidate Journey

For candidates searching for a new role, it’s easy to feel lost as the hiring process drags on, like just another applicant among many. In this setting, why would top talent choose an organization that doesn’t make them feel wanted?

Nov 02, 2022 • Chatbots

What can an AI Chatbot App do for your customer call centre?

Our customers are becoming more comfortable with chatbots, as are we, no doubt. In fact, we expect to interact with them on most channels now, from Facebook to WhatsApp; they’re certainly useful and efficient tools.

Nov 01, 2022 • Marketing

How To Do Black Friday Better Than eCommerce Giants

Black Friday shopping mania has been in Kenya since 2012 when the online marketplace giant Jumia launched its first Black Friday sale. Nine years later, after the pandemic hit, they reported a turnover of $150 million proving that East-African consumers had wasted no time getting behind this global trend. But it’s not always smooth sailing for big eCommerce players. Over the years, a number of e-commerce websites have witnessed site crashes, disrupted servers, payment issues, and delivery disasters – not to mention the recent outrage over inflated prices and discounts in disguise.

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