Cloud Software for Conversational Commerce.
Create excellent conversational customer experiences and turn any conversation into a conversion.
Customer engagement within a single platform
CM.com is a global leader in cloud software for conversational commerce that enables businesses to deliver superior customer experience. Our communications platform empowers marketing, sales and customer support to automate engagement with customers across multiple mobile channels.
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Formula 1 Heineken Dutch Grand Prix
We optimize the fan experience of the Formula 1 Heineken Dutch Grand Prix and CM.com Circuit Zandvoort. With our conversational commerce cloud software, we are able to provide the best mobile-first customer experience.
Would you like to know more about our partnership with the Formula 1 Heineken Dutch Grand Prix?
From Conversation to Conversion
Start the Conversation
Discover Mobile Service Cloud >
All-in-one Customer Service Software for a five-star service.
Interact with your customers through their preferred messaging channels, like they do with friends or family. Manage all conversations within one easy-to-use Inbox.
Communicate within one view with customers, colleagues, and partners. Endless collaboration options: leave comments, snooze conversations or assign to the right colleague.
Personalize every conversation based on customer data. Connect Mobile Service Cloud with your CRM, ERP, or CDP. Or automate conversations with a chatbot.
Interact with your customers through their preferred messaging channels, like they do with friends or family. Manage all conversations within one easy-to-use Inbox.
Communicate within one view with customers, colleagues, and partners. Endless collaboration options: leave comments, snooze conversations or assign to the right colleague.
Personalize every conversation based on customer data. Connect Mobile Service Cloud with your CRM, ERP, or CDP. Or automate conversations with a chatbot.
Expand Your Market Reach
Discover Communications Platform >
Connect once, communicate forever. Easy and cost-effective solution to reach your audience.
Connect your app or software to our API or use our Cloud Software for reliable global messaging. Benefit from direct connections to multiple carriers and operators to deliver your SMS.
Enjoy inbound and outbound traffic with premium call quality via our global geo-redundant platform. Easily connect, scale-up, and control your usage via the Voice Management App or Voice API.
Stay connected whilst working remotely and automate simple conversations with Interactive Voice Response (IVR) all whilst offering customers crystal clear voice experiences.
Connect your app or software to our API or use our Cloud Software for reliable global messaging. Benefit from direct connections to multiple carriers and operators to deliver your SMS.
Enjoy inbound and outbound traffic with premium call quality via our global geo-redundant platform. Easily connect, scale-up, and control your usage via the Voice Management App or Voice API.
Stay connected whilst working remotely and automate simple conversations with Interactive Voice Response (IVR) all whilst offering customers crystal clear voice experiences.
Automate Customer Service
Discover DigitalCX Chatbot Builder >
Advanced AI Chatbot Builder: build, launch, and scale without coding.
Manage the high volume of customer service queries in a highly advanced and smart way with NLP and Conversational AI technology.
Provide reliable service, with a fast response 24/7. Your AI Chatbot will feel like a new colleague in your team. Always there to help in a personalized way.
Trusted automation technology with the highest security standards like ISO 27001 and NEN 7510 certificates to guarantee reliable and safe Chatbot use.
Manage the high volume of customer service queries in a highly advanced and smart way with NLP and Conversational AI technology.
Provide reliable service, with a fast response 24/7. Your AI Chatbot will feel like a new colleague in your team. Always there to help in a personalized way.
Trusted automation technology with the highest security standards like ISO 27001 and NEN 7510 certificates to guarantee reliable and safe Chatbot use.
Personalize Your Message
Discover Mobile Marketing Cloud >
For businesses that want to start conversations with people, not profiles.
Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like WhatsApp and many more.
Customer Data is often fragmented and siloed in different software systems. As a result, you cannot exploit the data to its full potential. Our CDP unlocks your data and solves this problem.
With our marketing automation software, you can directly start automating your marketing processes. Go beyond email and automate SMS campaigns, messaging channels, chatbots, and more.
Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like WhatsApp and many more.
Customer Data is often fragmented and siloed in different software systems. As a result, you cannot exploit the data to its full potential. Our CDP unlocks your data and solves this problem.
With our marketing automation software, you can directly start automating your marketing processes. Go beyond email and automate SMS campaigns, messaging channels, chatbots, and more.
#1 Cloud Software for Conversational Commerce
Founded in 1999
More than 20 years of experience
Global Focus
Local presence in 20 countries
118 Countries
Customers across 118 countries
24/7 Support
Global monitoring & support
Listed Company
Listed at Euronext Amsterdam
Why customers choose CM.com
"Since we went live with Mobile Service Cloud we have seen that our response rates have improved. CM.com has been invaluable to the way we now communicate with our existing and prospective clients, decreasing human error and improving our contractibility by 20 and 30% respectively."
"It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM.com, we’re able to get access to real-time data for our short code, and use it to improve our offline activities.”
"CM.com’s user friendly interface, good references, 24/7 support and quick onboarding, made it a no brainer to partner with them."
"Since we onboarded WhatsApp Business via CM.com, we have successfully closed more deals and could reach 3 times more of our customer base via messaging communication compared to when we were only using SMS and Email. As a business, we look forward to a long and prosperous working relationship."
Lunique Theunissen, Group Marketing Manager - Cash Crusaders
One Platform for Small, Mid-Sized, and Enterprise Businesses
API Solutions
Our APIs help you to connect your website or application to our products. You can integrate SMS, Conversational Channels Voice, and also Payments and all our other products. To make it easy, we have Apps to help you set up your connections as well as SDKs.
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Software Solutions
Our user-friendly web-based interface empowers individuals to create, send and schedule mobile marketing campaigns, receive incoming messages, automate marketing workflows, sign documents online, and much more.
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External Integrations
Implement our services into your own software through plug-and-play integrations. Our plugins are widely used and supported by selected partners. Extend the functionality of your software without expensive and time-consuming developments.
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Ready to Transform Your Business?
Find out why our communications platform is trusted by leading companies worldwide. Start offering your customers a unique experience in order to outperform expectations with the #1 Cloud Software for Conversational Commerce.
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