Case Studies for Customer Success.

As mobile technology partner of the Formula 1 Heineken Dutch Grand Prix, CM.com has introduced a whole new form of ticketing, communication and payments.

Prime Meridian, Cash Crusaders, and Hello Paisa implemented the WhatsApp Business solution to improve customer engagement and brand experience in 3 creative ways.

Cash Crusaders was looking for the easiest form of communication with customers which led them to the WhatsApp Business solution via CM.com. 

With young people as customers, the choice for MBOwebshop.nl was WhatsApp Business as customer support channel in the run-up to the new school year.

The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.

Tracking App downloads for traditional media, such as radio and print media, was limited - The Entertainer turned to CM.com for mobile short codes as the solution.

The AA turned to the reliability of SMS to deliver critical case-related notifications to customers quickly. 

SafariNow.com turned to CM.com's SMS API to deliver notifications to its bookers and sellers to keep them informed about booking confirmations, incoming quotes, inquiries and cancellations.

We asked our client Sander Kole, Director IT at Takeaway.com what hurdles the company had to take from the time they started to where they are now.

NAC Breda has been using the CM.com SMS platform for years to interact with supporters and business relations. Co-creation allowed NAC Breda and CM.com to optimise the platform for the sports market. 

Parkmobile's service is about trust and service. CM.com ensures thats possible with reliable SMS reminders.

How does a returning visitor rate of 80% sound? With over 17 million active users - Tantan achieved this through the smart use of text messaging.

With 45,000 expected visitors, ticket sales and entrance control should run as smoothly as possible.

A 98% delivery rate of the registered parcels every day was achieved through proactive SMS notifications.

Actito connects its customers with CM.com's SMS and direct operator connections.

Randstad sends quick and reliable text messages to job seekers about new jobs using the CM.com platform.

As an event sponsor of the Formula 1 Heineken Dutch Grand Prix, CM.com introduces a whole new form of Ticketing. 

The KNLTB uses CM.com's technology to promote ticket sales as well as to respond better to the wishes of their audience.

No queues at the cash registers, ordering whenever you want from your mobile phone, then picking up the order using a QR code. It hardly gets any easier for festival goers.

Since 2012 chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s customer support team.

As Missguided began to experience tremendous growth, the main contact-channels – live chat, email and social – became flooded, and the need for automated service via chatbots was born.

Hardstyle DJ and producer Brennan Heart has a large dedicated fan base. CM.com ensures that he reaches his fans in a personal and unique way using CM.com's Customer Data Platform.