Founded in the Netherlands but active worldwide, YourSurprise has become the preferred brand for personalised gifts with photos and text in B2C and B2B. With its endless possibilities and fast delivery, adequate customer service is an inextricable part of the total experience.
It's not just the gifts that are personalised; the same goes for their customer service. As they now operate in 23 countries.
Personal contact, while meeting SLAs and KPIs, and continuously improving. Are you curious how YourSurprise manages this?
Discover it in the Customer Story.
Read customer storyWant to improve your customer service, but not sure where to start? Find out what we offer customer service teams or discuss your challenges with one of our experts.
YourSurprise uses Mobile Service Cloud to communicate with their customers from one inbox across channels. From phone and live chat to social media and WhatsApp.
To automate, yet retain the personal touch, YourSurprise is implementing a chatbot via Conversational AI Cloud. Including a handover to a live agent in Mobile Service Cloud.
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