Engage with customers with Apple Business Chat.

Integrate Apple Business Chat into your communication suite and turn any conversation into a successful conversion.

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Apple Business Chat

We've added Apple Business Chat to our Conversational Commerce offering. Apple Business Chat is a powerful messaging channel, creating the ultimate client experience.

Start the conversation with your customers today with Apple

Interact with Apple users

Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Business Chat.

Enrich customer care

Enable easy and secure customer contact to help, schedule appointments and complete purchases with Apple Pay.

Guarantee delivery with SMS fallback

Reach your customers anytime and anywhere. If there is no internet connection available, an SMS fallback is initiated.

Your direct connection to iOS devices

Apple Business Chat is a powerful channel to connect directly with customers using iPhone, iPad, Mac and Apple Watch. Customers contact you via Apple Business Chat using their iMessage app, Business Chat, Maps or Siri. Answer their questions and enable safe payment options from one dashboard.

Apple Business Chat conversation

Improve customer service

On Apple Business Chat, customers initiate the conversation with companies, whenever it's convenient for them. They will have access to all conversations they had with you previously. Because of the many features of Apple Business Chat, rich service can be provided with all within this one messaging channel.

Apple Business Chat puts an end to waiting lines and customers being put on hold, for example by integrating smart automation and chatbots.

Complete the path to purchase by integrating Apple Pay - an easy and secure payment solution for your products and services, without leaving the conversation.

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Apple Pay payment with Business Chat

Offer in-channel purchases

Integrating Apple Business Chat is great way to turn a conversation into a successful conversion.

Offer Apple Pay for easy and secure payments for your products and services, without leaving the conversation. A payment request looks like a normal chat bubble, but displays the familiar Apple Pay payment sheet. After the customer authorises the payment, the payment request updates to reflect that payment is complete.

Multichannel support in one inbox

Customers turn to a multitude of chat apps to reach out to you for support. Availability on WhatsApp Business, Apple Business Chat, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?

By adding Customer Contact, you’ll handle all conversations with the greatest ease. Customer Contact removes all thresholds and repetitive processes. Start from Customer Contact, add your preferred channels to Customer Contact, and improve your service quality.

Customer Contact

We offer three pricing bundles to suit your business needs

Pricing quoted in KES

From 12999

per month

Monthly Active Users
  • Counts the number of unique users you engaged within a calendar month.

  • The best option for multiple messages to a limited set of users.

  • Use Cases: newsletters, daily updates.


From 11999

per month

Conversations
  • Counts the amount of 24-hours window messages to a unique user.

  • The best option for chats with customers with a clear start and endpoint.

  • Use Cases: customer support, Q&A, conversational bots.


From 7999

per month

Messages
  • Counts all inbound and outbound messages to applicable channels.

  • The best option for single messages with limited responses.

  • Use Cases: notifications, reminders, marketing


What is a Monthly Active User (MAU)?

A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.

Apple Business Chat through our customer contact software

  1. Get a verified sender account

  2. Start with Apple Business Chat

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