Engage with customers with Apple Business Chat

Integrate Apple Business Chat Beta into your communication suite and turn any conversation into a successful conversion.

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Apple Business Chat

Apple Business Chat

We've added Apple Business Chat to our Conversational Commerce offering. Apple Business Chat is a powerful channel, creating the ultimate client experience.

Start the conversation with your customers today

Interact with Apple users

Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Business Chat.

Enrich customer care

Enable easy and secure customer contact to help, schedule appointments and complete purchases with Apple Pay.

Guarantee delivery with SMS fallback

Reach your customers anytime and anywhere. If there is no internet connection available, an SMS fallback is initiated.

Your direct connection to iOS devices

Apple Business Chat is a powerful channel to connect directly with customers on iPhone, iPad, Mac and Apple Watch. Customers start conversations with you through web, in-app, social media, Apple Maps, iOS Search or by tapping on any phone number chosen by you.

Improve customer service

On Apple Business Chat, customers initiate the conversation whenever it's convenient for them. They will have access to all the conversations they had with you previously. Because of the many features of Apple Business Chat, rich services can be provided, all within this one messaging channel.

Apple Business Chat puts an end to waiting lines and customers being put on hold, for example by integrating smart automation and chat bots. Deliver seamless support to grow customer loyalty.

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Conversations Apple Business Chat

In-channel purchases

Integrating Apple Business Chat is great way to turn a conversation into a successful conversion.

Offer Apple Pay for easy and secure payments for your products and services, without leaving the conversation. A payment request looks like a normal chat bubble, but displays the familiar Apple Pay payment sheet. After the customer authorises the payment, the payment request updates to reflect that payment is complete.


Multichannel support in one inbox

Customers turn to a multitude of chat apps to reach out to you for support. Availability on WhatsApp Business, Apple Business Chat, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?

By adding Customer Contact, you’ll handle all conversations with the greatest ease. Customer Contact removes all thresholds and repetitive processes. Start from Customer Contact, add your preferred channels to Customer Contact, and improve your service quality.

Customer Contact

Apple Business Chat - Conversational Bundle Pricing **

Pick the bundle that fits your needs

Monthly Active Users (unique customers) Price **

Up to 500

KES 12,499 / month

Up to 500

KES 18,799 / month

Up to 2500

KES 31,399 / month

Up to 5000

KES 43,999 / month

Up to 10000

KES 62,899 / month

> 10000

Contact us for custom pricing

* One-time onboarding fee of KES 62,899 applies

** Excluding Cost per Templated Message

What is a Monthly Active User (MAU)?

A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.

Apple Business Chat through our Customer Contact software

  1. Get a verified sender account

  2. Start with Apple Business Chat

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