We've added Apple Messages for Business to our Conversational Commerce offering. Apple Messages for Business is a powerful messaging channel, creating the ultimate client experience.
Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Messages for Business.
Enable easy and secure customer contact to help, schedule appointments and complete purchases with Apple Pay.
Reach your customers anytime and anywhere. If there is no internet connection available, an SMS fallback is initiated.
Apple Messages for Business is a powerful channel to connect directly with customers using iPhone, iPad, Mac and Apple Watch. Customers contact you via Apple Messages for Business using their iMessage app, Business Chat, Maps or Siri. Answer their questions and enable safe payment options from one dashboard.
On Apple Messages for Business, customers initiate the conversation with companies, whenever it's convenient for them. They will have access to all conversations they had with you previously. Because of the many features of Apple Messages for Business, rich service can be provided with all within this one messaging channel.
Apple Messages for Business puts an end to waiting lines and customers being put on hold, for example by integrating smart automation and chatbots.
Complete the path to purchase by integrating Apple Pay - an easy and secure payment solution for your products and services, without leaving the conversation.
Sign upIntegrating Apple Messages for Business is great way to turn a conversation into a successful conversion.
Offer Apple Pay for easy and secure payments for your products and services, without leaving the conversation. A payment request looks like a normal chat bubble, but displays the familiar Apple Pay payment sheet. After the customer authorises the payment, the payment request updates to reflect that payment is complete.
Customers turn to a multitude of chat apps to reach out to you for support. Availability on WhatsApp Business, Apple Messages for Business, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?
By adding Customer Contact, you’ll handle all conversations with the greatest ease. Customer Contact removes all thresholds and repetitive processes. Start from Customer Contact, add your preferred channels to Customer Contact, and improve your service quality.
Customer ContactPricing quoted in KES
per month
Counts the number of unique users you engaged within a calendar month.
The best option for multiple messages to a limited set of users.
Use Cases: newsletters, daily updates.
per month
Counts the amount of 24-hours window messages to a unique user.
The best option for chats with customers with a clear start and endpoint.
Use Cases: customer support, Q&A, conversational bots.
per month
Counts all inbound and outbound messages to applicable channels.
The best option for single messages with limited responses.
Use Cases: notifications, reminders, marketing
A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.
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