Contact Help
Contact Try now
Back to blog

Articles from CM.com

Sep 17, 2020 • Customer Experience
What is Mobile Marketing?
Our smartphones are more than ever part of our lives. Focussing on mobile marketing provides new opportunities for your business. Your customers are on their mobile phones, so make sure you reach them there. In this article you will learn what mobile marketing is, how to use it, through what channels and how you can correspond to your customers' needs.
Sep 16, 2020 • Mobile Service Cloud
The Experience Starts at Home
The bar that represents the acceptable level of customer experience is continuously being raised. What was good enough for your audience last year, won’t cut it this year. Especially in a competitive industry like leisure. Think of a day out at the museum, theme park or a zoo. Leisure functions on great customers experience, so that’s what needs to be done.
Aug 27, 2020 • WhatsApp
Introducing WhatsApp sandbox: 3 easy ways to start testing and developing right away!
Do you want to start testing and developing your WhatsApp Business solution and flow without waiting for your WhatsApp Business Account to be approved? This is now possible with our WhatsApp sandbox testing environment.
Aug 24, 2020 • Artificial Intelligence (AI)
Podcast Interview: The importance of chatbots and AI in an uncertain future
Chatbots, or conversational agents, are becoming increasingly popular the world over; largely due to advancements in AI, machine learning, and natural language processing. Today’s chatbots are smarter, more responsive, and undeniably critical to industries such as eCommerce, Insurance, and Banking.
Jul 20, 2020 • SMS
What does 24/7 monitoring of the SMS Gateway API mean at CM.com?
Managing your internal and external SMS communication is often a difficult task. From customers to employees, different conversations can be time-consuming and complex. When you opt for an SMS Gateway to address these conversations, you'll want peace of mind that messages are delivered, and trusting a provider with your business-critical or privacy-sensitive messages. When sending SMS notifications over our SMS gateway, you can completely rely on 24/7 monitoring and security to handle your messages with the utmost care. But what exactly does this mean for you?
Jul 15, 2020 • Mobile Marketing Cloud
The value of Mobile Marketing Cloud technology for customer-centric companies
Marketing ultimately drives the sales of any business. Without it, many companies wouldn’t sell their products or services and wouldn’t survive in a highly competitive environment. By empowering organisations to reach their target audience, marketing has become a modern-day business essential, particularly in trying times.
Jul 14, 2020 • Messaging Channels
Your business needs live chat, just not the way you think
Webchat has been around almost as long as websites. For years, customer care teams used live chat on their websites to offer low-threshold conversations with their customers. However, traditional HTML based live-chat no longer properly serves the needs of your customers. Or your own, for that matter. These are the 3 reasons why.
Jul 14, 2020 • Messaging Channels
5 Tips for setting up a multichannel retail strategy
When doing business online, just having a well-designed online store with interesting products isn’t enough. If you want consumers to select your store over that of your competitors, a smart multichannel retail strategy is key. Here, we’re sharing 5 tips on how to get your customers flocking to your retail store - both online and offline.
Jul 14, 2020 • Latest News
Platform updates: May 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Jul 14, 2020 • Innovation
Platform updates: March 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Jul 14, 2020 • CM.com
Platform updates: January 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Jul 14, 2020 • CM.com
Platform updates: February 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Jul 14, 2020 • Latest News
Platform updates: April 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Jul 14, 2020 • WhatsApp
How to use the WhatsApp Business solution in: The sports, fitness and wellbeing sector
In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Sports and Fitness sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimizing the customer journey of athletes?
Jul 14, 2020 • WhatsApp
How to attract customers to your WhatsApp Business channel for customer support
The answer to this question strongly depends on what goals you have in mind for your customer support team. What is your WhatsApp Business use case? Throughout the customer journey, WhatsApp can be used to increase conversion rates and improve customer satisfaction. This means WhatsApp isn’t just here to help you solve incoming questions. Actively promoting the use of WhatsApp will help you promote sales. And because there are so many ways to promote WhatsApp as your communication channel, we’ll list the most important ones here.
CM.com
English (KE)
Select your region
+254 737 060452
CM.com is a GSMA Member

Is this region a better fit for you?

Go