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Articles from CM.com

Jul 14, 2020 • SMS

How technology makes people come together in times of crisis

Small businesses, forced to close their doors, are struggling to find ways to ensure business continuity. In these times of worry, some heartwarming initiatives are starting to help the world come together in the fight against COVID-19.

Jul 14, 2020 • Chatbots

Five Customer Experience Predictions for Africa

Customer experience (CX) has always been a critical component of a business. For decades, we’ve wondered about what makes our consumers tick and how to connect with them on a deeper level to keep them coming back for more. With so many brands to choose from, delivering reliable, high-quality and seamless customer experiences is an important differentiator in today’s marketplace – even more so in a fast-changing world.

Jul 14, 2020 • SMS

Drive conversion with SMS landing pages, new and improved Pages

Within the growing number of new messaging channels, SMS remains a popular and reliable messaging channel for mobile campaigns. By adding rich mobile landing pages (using simple drag and drop logic) to an SMS, you can further improve this channel’s ROI

Jul 14, 2020 • SMS

COVID leads to peak in Cyber Cryme & Smishing. Protect the customer, protect your brand

As if the COVID outbreak isn’t enough cause for concern, criminals are adding to the stress. With so many people working, shopping and communicating online, unfortunately, some people are seeking to benefit from any possible lack in online security. That’s why banks and brands are now warning on a wave of cyber crime.

Jul 14, 2020 • CM.com

20 years at CM.com | A trip down memory lane

This year, we’re celebrating the 20th ‘birthday’ of CM.com. These 20 years make for countless memorable moments, from game-changing moments for our brand to seemingly smaller moments that made a personal impact we will never forget. We asked the two founders, Jeroen van Glabbeek and Gilbert Gooijers: “What are the first memories that spring to mind, looking back on 20 years CM.com?”

Jul 14, 2020 • SMS

Coronavirus Crisis Communication, why inform on Corona-measures via SMS and Pages

With the COVID-19 (corona) virus spreading quickly, companies are taking precautionary measures to limit the risk of further contamination. As you probably recognize from your own company, CM employees are actively seeking information on what (not) to do. To make sure we reach all our employees – in our HQ, abroad and working remote – we’ve turned to the most reliable channel to date for crisis communication: SMS with Mobile Landing Pages. Here’s why!

Jul 14, 2020 • WhatsApp

CM.com partners with Graylink to unveil Back2Work - WhatsApp Solution for employees returning to work

As millions of South Africans are set to return to their workplaces from June, following the President’s level 3 lockdown announcement, businesses are concerned about reopening their doors to potentially infected employees, and with that, the top priority for local companies right now is filtering employees back into offices, safely.

Jul 06, 2020 • SMS

What is a short code and what are the benefits?

A shortcode is a memorable 5 or 6 digit number ideal for SMS marketing campaigns, lead generation, and promotions where you want people to easily remember your number. In this blog post, we provide you with a detailed definition of shortcodes, the different and most common ways they are used, and benefits for your business.

Jul 06, 2020 • WhatsApp

How to collect opt-ins from your customers for WhatsApp Business

If you want to reach out to your customers with outbound messaging via the WhatsApp Business solution, you'll need an active opt-in. We'll share exactly how you can get valid opt-ins for WhatsApp Business here.

Jun 25, 2020 • Chatbots

How to improve customer communication with omnichannel conversations

Effective communication fosters trust and builds relationships, playing an essential role in both personal and professional life. By offering helpful feedback and encouraging open-mindedness, effective communication contributes to the success of any business, regardless of sector and size.

Jun 19, 2020 • Conversational AI

The Role of Chatbots in an Uncertain Society

From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

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