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Articles from Emily Jane Brown

Dec 09, 2021 • Chatbots

Customer Service Trends for 2022

Customer service continues to evolve at a frenetic pace. Digital solutions create efficiencies and afford customer support agents both the ability to focus on the more complex, time-consuming areas of their jobs, but also enable them to work on improving the quality of their existing customer interactions.

Nov 10, 2021 • Mobile Service Cloud

How Proptech Can Help You Improve Customer Experience

Delivering great customer service in the real estate sector may require a fundamental shift in the way your brand talks to its customers. But don’t worry, we have the answers.

Oct 21, 2021 • Chatbots

How to Optimise your Customer Service for Black Friday

Kenya's eCommerce penetration is set to skyrocket as people go online to buy items on sale during Black Friday. Jumia, an online marketplace in Kenya, announced that it will use its annual Black Friday season to quadruple revenues, increasing the country's e-commerce penetration to 6%. With such potential revenue gains, it's easy to focus on your marketing campaigns without considering the most important factor that might impact the success of your Black Friday efforts - customer experience.

Jul 23, 2021 • Sign

Legal Tech: What does it really mean for your firm?

At the moment Legal Tech is a relentless topic of conversation for every law firm but what does Legal Tech really mean? Legal Tech is simply the umbrella term for any technology that makes it easier for law firms to deliver their services. It offers forward looking firms an opportunity to improve their overall efficiency and increase their level of service and the quality of their client experience.

Jul 23, 2021 • Chatbots

How can law firms evaluate the right Legal Tech for them?

In our last blog we looked at what Legal Tech is and how its successful adoption will help law firms increase efficiency, profitability, productivity, appeal and security. Here we’re going to get into the detail. We’ll consider how you can evaluate the right solutions for your firm and which solutions could offer you the best entry point into Legal Tech.

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