Besides responding to incoming messages in the Customer Contact tool, you are now able to initiate a conversation as well! Choose the customer’s preferred channel, and start interacting.
Rich WhatsApp Templates
The Channels-tool is now updated with a new feature for your WhatsApp templates. Create rich templates, which can include images, documents and text.
Resell Voice Solutions
Start reselling SIP trunks via CM.com. The Voice Management app is updated to setup customer prices, and create subaccounts.
In times like these, CM.com would like to help out where possible. Therefore, a set of powerful CM.com platform tools are now available, free of charge, until July 1st. Subscribe before the end of May.