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Platform Updates: May 2021

Every day, over a hundred developers are improving the platform. In this update, you can read everything about the latest changes made to improve your platform experience.

Communication Channels

Channels App - WhatsApp Templates:

Improved experience of WhatsApp Templates:

  • We have improved the request flows for WhatsApp Templates. It provides a more consistent and reliable experience.
  • Enjoy an improved developer experience (Beta users): All the information you need to send out a template is now displayed directly within the template.

Mobile Marketing Cloud

Email Campaigns:

New feature: conditional content within Email Campaigns.

Platform update image

  • Show dog photos to dog lovers and cat photos to cat lovers in one email. No need to create separate campaigns or segments. This makes personalization even faster.

Conversational AI Cloud

Voice integration now available.


Updated Sign help desk

  • Based on the recent re-design of Sign, the help desk of Sign has been updated.
  • All screenshots are based on the new design and the texts are improved. Make sure to check it out and share it with your customers when they need help.

As a copywriter, Brechtje shares a lot of content for our Customer Service, Customer Support, Marketing & Sales community. Believes in 'customer first'.

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