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Tag "Chatbots"

Apr 12, 2022 • Chatbots

Six Ways to Show More Empathy in Service Conversations

Customer Service has always been about (not surprisingly) the customer. Are tech, big data, AI, and automation changing this? No! It will always be about the customer. Even when you're automating a lot, you cannot forget the human touch. For customer service agents, empathy is one of the most important skills. We give you six tips to help your team have more empathic service conversations.

Apr 12, 2022 • Chatbots

How Can Your Customer Service Agents Achieve Inbox Zero?

Reduced stress, increased productivity and satisfied customers. Just some of the benefits of effective inbox management.

Apr 06, 2022 • Chatbots

Choosing the Right Chatbot for You

You’ll no doubt have encountered chatbots in your day-to-day interactions with brands, financial institutions, or government organisations. You might not have realised it but chatbots can take many forms. Finding one that’s right for you involves knowing a little bit about how they work and what they can do.

Mar 29, 2022 • Chatbots

Hybridising Live Chat With A Chatbot

If your customer service strategy doesn’t include live chat, you could be missing out on a big boost to customer satisfaction scores. Live chat offers short waiting times and the ability for customers to get on with their day while your team solves their issues. However, it can be a burden for your customer service team as a large proportion of their time is often spent dealing with repetitive questions that are easily answered but time-consuming to resolve.

Mar 08, 2022 • Chatbots

Absa Cape Epic 2022 interview with CM.com rider - Kate Slegrova

From 2022, CM.com will be known as the headline sponsor of Women's category at the Absa Cape Epic in South Africa. The leaders will be immediately recognisable on the trails and on television screens across the world in the brand new orange CM.com Women’s jersey. CM.com aims to help grow the stature of the women’s category, increase participation and inspire more young women to take up the sport. In light of Woman’s Day 2022, we would like to introduce one of the CM.com woman’s riders of the Absa Cape Epic.

Feb 07, 2022 • Chatbots

6 Chatbots to Revolutionise Retail and eCommerce

In the super-competitive world of retail, automation can make the difference between success and failure. Spend too much time on laborious returns or repetitive questions and you’ll have none left to focus on sales strategies and building your customer base. Automating important elements of your retail operation can free up your staff to do great things.

Feb 03, 2022 • Chatbots

How to Easily Digitise The Insurance Sector With Smart Solutions

Consumers are not yet used to handling insurance matters online and mobile, yet they prefer it. This means that insurers need to be accessible everywhere and at all times, but they are not yet responding to this sufficiently. KPMG's research among 70 executives of international insurers shows that they know this all too well. They expect to lose a large portion of their sales to InsurTech or FinTech companies. However, this is easy to avoid without shaking up the entire IT landscape. With CM.com's intelligent solutions, insurers can easily and quickly take steps towards digitalisation. In this blog, you can read which steps.

Jan 27, 2022 • Chatbots

Transform Customer Experience in the Financial Services Industry With CM.com

Financial services clients have been quick to accept apps as a remote banking option, but mobile messaging is quickly becoming the most important channel for banks to communicate with clients. Mobile messaging channels open doors to future proof relationships with clients - especially when visiting branches often means long wait times.

Jan 25, 2022 • Chatbots

The Strategy of Customer Service Channels for eCommerce

The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalised experiences that grab shoppers' attention.

Dec 09, 2021 • Chatbots

Customer Service Trends for 2022

Customer service continues to evolve at a frenetic pace. Digital solutions create efficiencies and afford customer support agents both the ability to focus on the more complex, time-consuming areas of their jobs, but also enable them to work on improving the quality of their existing customer interactions.

Nov 23, 2021 • Chatbots

The best practices of a WhatsApp chatbot

We're pretty sure that you’ve heard of chatbots before. The employee that never sleeps can be a very valuable tool for your customer service, with personalised user journeys and automation to get the job done online. But did you know that chatbots can also be employed on WhatsApp?

Nov 10, 2021 • Chatbots

What is Proptech?

The real estate industry has been comparatively slow to pick up on the benefits of marketing technology and automation, although there are numerous elements of real estate management that are better handled by machine than human. So why the slow uptake?

Nov 10, 2021 • Chatbots

How Proptech Can Help You Improve Customer Experience

Delivering great customer service in the real estate sector may require a fundamental shift in the way your brand talks to its customers. But don’t worry, we have the answers.

Oct 21, 2021 • Chatbots

How to Optimise your Customer Service for Black Friday

Kenya's eCommerce penetration is set to skyrocket as people go online to buy items on sale during Black Friday. Jumia, an online marketplace in Kenya, announced that it will use its annual Black Friday season to quadruple revenues, increasing the country's e-commerce penetration to 6%. With such potential revenue gains, it's easy to focus on your marketing campaigns without considering the most important factor that might impact the success of your Black Friday efforts - customer experience.

Oct 18, 2021 • Chatbots

Beyond the Hype: Use Voicebots for Your Service

Are voicebots the future of customer service? Many believe so. At the very least, you should consider it. We believe in an omnichannel future of customer service. Make sure you are reachable; on the channel your customer prefers. In this article, we'll show you why a voicebot can also improve your customer service.

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