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Tag "Instant Messaging"

Dec 02, 2021 • Instant Messaging
5 Benefits of Google's Business Messages
Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.
Nov 23, 2021 • Instant Messaging
Mobile Marketing Cloud for Travel and Hospitality
Customers are always ‘on’ and want to communicate via the channels they prefer. The same can be said for the travel industry. But more than ever, customer experience is key in the travel industry. Travellers spend a lot of time and money on their trip and expect their customer experience to be perfect. As a company operating in the travel industry, how do you offer this customer experience? Is it about having direct bookings or discounts? Or having the best website?
Nov 10, 2021 • Instant Messaging
How proptech can help you improve customer experience
Delivering great customer service in the real estate sector may require a fundamental shift in the way your brand talks to its customers. But don’t worry, we have the answers…
Nov 10, 2021 • Instant Messaging
How SMS API Integration Helps You Scale Your Business Communications
When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are. 
Oct 27, 2021 • Instant Messaging
WhatsApp Business: More Types of Proactive Messages Now Available
Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.
Jun 03, 2021 • Instant Messaging
Everything Businesses Need to Know About Integrating Instagram Messaging via API
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.
Apr 30, 2021 • Instant Messaging
How to Win with OTT: 8 Real-World Customer Service Uses
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
Mar 05, 2021 • Instant Messaging
What is WhatsApp Business? Top benefits of the most popular messaging app
Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.
Jan 28, 2021 • Instant Messaging
17 ways business messaging enhances your customer satisfaction
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
Jan 20, 2021 • Instant Messaging
13 benefits of conversational chatbots
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots are an increasingly popular form of artificial intelligence in the business world, enabling companies to serve customers’ needs without human intervention. Today, we’ll explain the benefits of chatbots to help you determine if they're the right tool to integrate into your customer service strategy.
Jan 12, 2021 • Instant Messaging
9 mobile marketing mistakes to avoid in 2021
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.
Oct 09, 2020 • Instant Messaging
Service as you know it will disappear in 5 years
Over the last decades customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people have been relying on digital support more than ever, service as you know it will be dead in 5 years. In this article you will learn about the main drivers of changing customer service and how to tackle these challenges.
Sep 16, 2020 • Instant Messaging
The Experience Starts at Home
The bar that represents the acceptable level of customer experience is continuously being raised. What was good enough for your audience last year, won’t cut it this year. Especially in a competitive industry like leisure. Think of a day out at the museum, theme park or a zoo. Leisure functions on great customers experience, so that’s what needs to be done.
Aug 27, 2020 • Instant Messaging
Successful starting points for WhatsApp
Great, you are going to start with WhatsApp for Business! Now, you have access to the enormous pool of more than 2 billion users. But, how will you reach and engage your audience on WhatsApp. You will need to create a starting point for your (potential) customers to start reaching out to you on WhatsApp. This Blog will explain multiple clever options you have and which starting points can be used for which scenario.
Jul 14, 2020 • Instant Messaging
Your business needs live chat, just not the way you think
Webchat has been around almost as long as websites. For years, customer care teams used live chat on their websites to offer low-threshold conversations with their customers. However, traditional HTML based live-chat no longer properly serves the needs of your customers. Or your own, for that matter. These are the 3 reasons why.
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