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Tag "Latest News"

Oct 09, 2020 • Latest News
Service as you know it will disappear in 5 years
Over the last decades customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people have been relying on digital support more than ever, service as you know it will be dead in 5 years. In this article you will learn about the main drivers of changing customer service and how to tackle these challenges.
Sep 30, 2020 • Latest News
The parts of customer service that should never be automated
Whenever self-service or customer service automation solves real problems for customers on their journeys to get their jobs done, its adoption soars. Just think about cash machines, and you see how this has been happening for decades, not just since Amazon started selling books online.
Sep 28, 2020 • Latest News
Platform Updates: September 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Sep 17, 2020 • Latest News
What is Mobile Marketing?
Our smartphones are more than ever part of our lives. Focussing on mobile marketing provides new opportunities for your business. Your customers are on their mobile phones, so make sure you reach them there. In this article you will learn what mobile marketing is, how to use it, through what channels and how you can correspond to your customers' needs.
Sep 17, 2020 • Latest News
How to automate your marketing activities by defining workflows
The digital landscape is changing rapidly. This affects (digital) marketers who feel the pressure to do more in the same amount of time. Marketing automation helps marketers to focus on what’s really important by automating recurring tasks and managing leads. But what is marketing automation exactly? And how can it help you to do more with the same amount of time? We’ll answer all your questions in this blog and even suggest one of the most helpful marketing automation tools to help you work more efficiently.
Sep 17, 2020 • Latest News
7 tips to choose the right CPaaS provider
At the heart of any CPaaS provider, you’ll find one common theme – APIs. This means businesses don’t need to invest in costly hardware that lacks scalability. With the help of APIs, companies can configure and add their own real-time communication solutions on a single platform, without building any complex backend infrastructure. In this article were going to have a look at how to choose the right CPaaS vendor and what are some key characteristics that define a good CPaaS provider. We've bundled them into 7 practical tips, so they're ready to use.
Sep 17, 2020 • Latest News
Platform updates: July 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Sep 16, 2020 • Latest News
The Experience Starts at Home
The bar that represents the acceptable level of customer experience is continuously being raised. What was good enough for your audience last year, won’t cut it this year. Especially in a competitive industry like leisure. Think of a day out at the museum, theme park or a zoo. Leisure functions on great customers experience, so that’s what needs to be done.
Aug 18, 2020 • Latest News
3 Good Reasons to Start A/B Testing Email Campaigns
When setting up email campaigns, it is tempting to rely on your intuition to predict what makes readers open your email and click-through. However, basing marketing decisions on assumptions might not always lead to the best results. Rather than relying on guesses, you’re better off by running an A/B-test. In this blog, we will explain what A/B-testing is and why you should run tests on your email campaigns by giving you 3 reasons to start right away.
Aug 06, 2020 • Latest News
Do you mean Customer Experience, Customer Service or Customer Care?
The words in the title are used so often lately. Not because they can be called buzzwords, but because companies need to invest in building a strong customer experience if they want to keep up with their competitors. But customer experience, customer service, and customer care are quite different. In this blog, we are going to clarify the differences between these terms.
Jul 14, 2020 • Latest News
5 Tips for setting up a multichannel retail strategy
When doing business online, just having a well-designed online store with interesting products isn’t enough. If you want consumers to select your store over that of your competitors, a smart multichannel retail strategy is key. Here, we’re sharing 5 tips on how to get your customers flocking to your retail store - both online and offline.
Jul 14, 2020 • Latest News
Platform updates: May 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Jul 14, 2020 • Latest News
Platform updates: April 2020
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Jul 14, 2020 • Latest News
How technology makes people come together in times of crisis
Small businesses, forced to close their doors, are struggling to find ways to ensure business continuity. In these times of worry, some heartwarming initiatives are starting to help the world come together in the fight against COVID-19.
Jul 09, 2020 • Latest News
Want more mobile engagement? You need the right short code or long number.
Getting a short code or long number makes it much easier for you to communicate with your audience. But how do you choose between a short code or long number? It really depends on the purpose of your communication as well as your target audience. Let’s explore some of the major differences.
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