Contact Help
Contact Try now
Back to blog

Tag "Latest News"

Apr 13, 2021 • Latest News
The Differences Between CRM, CDP and DMP Platforms
Data management platforms (DMPs), customer relationship management (CRM) systems and customer data platforms (CDPs) can all play an important part in the customer lifecycle, but telling the difference between them can get tricky. Let’s have a look at what they do, how they differ and what they can do for each business.
Apr 01, 2021 • Latest News
The What and Why of WhatsApp Customer Care
WhatsApp Customer Care enables companies and organisations to answer customers' questions through the chat app WhatsApp. The use of it is free of charge; the Customer Care part usually requires a fee from the providing organisation.
Apr 01, 2021 • Latest News
How to Use WhatsApp for Business: 6 Creative Customer Case Studies
There’s no denying the popularity of WhatsApp as a communication channel for consumers. How can businesses leverage WhatsApp’s popularity with consumers? We take a brief look at six brands that use WhatsApp Business to engage their customers and drive brand loyalty.
Mar 26, 2021 • Latest News
A Detailed Guide to Using WhatsApp Chatbots for Business
Imagine a team of employees who never call in sick or ask for days off to attend their child’s gala. This same team is always ready and excited to talk to your customers, no matter the day or time. They are stupendously efficient, perpetually polite, and never drop the ball. Okay, so these people don’t exist, and if they did, they’d probably work for Google. What we’re describing here is one of the most promising digital trends in recent history: chatbots. Specifically WhatsApp chatbots.
Mar 26, 2021 • Latest News
Platform Updates: March 2021
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Mar 10, 2021 • Latest News
Introducing Sign 2.0: New UX Design for E-Signatures
Bringing you the latest exciting design enhancements, based on current UX insights
Mar 10, 2021 • Latest News
Introduction of Sign 2.0 for software companies: digital signing, now easier than ever.
At CM.com we are always looking for ways to improve our products and enhance the collaborations with our partners. Because we constantly engage in dialogues with our partners, we can respond quickly to specific questions and needs. Sign 2.0 has made some major improvements that will be very helpful to our software partners. In addition, Sign 2.0 has been completely redesigned, based on the most recent UX insights. In this blog, you can read more about all these improvements.
Mar 10, 2021 • Latest News
8 customer service KPIs you need to measure for success
We know that customer centricity is nothing new. But do you really put your customers first? There is no better way to deliver consistently great customer service and challenge your team members to grow than by setting smart goals. But first, you need to set realistic KPIs in order to achieve your goals.
Mar 10, 2021 • Latest News
Event organizers should own visitor data and communicate 1-1
Social media can be a very useful tool in event marketing, but it has a number of limitations that event organizers need to be aware of. If you’re looking to launch an event and establish a strong, long-term community following, it could be far more beneficial to your business, and your audience, to own your own data and communicate on your own terms. This blog offers insights into the risks involved with promoting your events to your visitors and fans solely via social media and e-mail and explains why managing and owning your own data is best for your event business.
Mar 02, 2021 • Latest News
9 Mobile Marketing Trends To Watch For in 2021
Few industries have evolved quite as rapidly as mobile marketing. Consumer habits and mobile technologies change fast – businesses need to stay one step ahead of the competition to stay relevant with mobile users. In this article, we’ll share our predictions for the most impactful mobile marketing trends in 2021.
Jan 28, 2021 • Latest News
17 ways business messaging enhances your customer satisfaction
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
Jan 20, 2021 • Latest News
13 benefits of conversational chatbots
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots are an increasingly popular form of artificial intelligence in the business world, enabling companies to serve customers’ needs without human intervention. Today, we’ll explain the benefits of chatbots to help you determine if they're the right tool to integrate into your customer service strategy.
Jan 12, 2021 • Latest News
9 mobile marketing mistakes to avoid in 2021
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.
Jan 12, 2021 • Latest News
WhatsApp Business Policy update - new opportunities
WhatsApp Business will be of value for your business if it’s treated as a valuable communication channel. Therefore, you will need to follow the WhatsApp Business Policy, so we ensure that all communication that runs through WhatsApp, is of relevance for the receiver: your customers. Discover what the new policy means for you.
Dec 17, 2020 • Latest News
The 10 biggest challenges facing today's customer service manager
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?
CM.com
English (KE)
Select your region
+27 (21) 180 2560
CM.com is a GSMA Member

Is this region a better fit for you?

Go