Contact Try now

Tag "Latest News"

Aug 06, 2020 • Latest News

Do you mean Customer Experience, Customer Service or Customer Care?

The words in the title are used so often lately. Not because they can be called buzzwords, but because companies need to invest in building a strong customer experience if they want to keep up with their competitors. But customer experience, customer service, and customer care are quite different. In this blog, we are going to clarify the differences between these terms.

Jul 14, 2020 • Latest News

5 Tips for setting up a multichannel retail strategy

When doing business online, just having a well-designed online store with interesting products isn’t enough. If you want consumers to select your store over that of your competitors, a smart multichannel retail strategy is key. Here, we’re sharing 5 tips on how to get your customers flocking to your retail store - both online and offline.

Jul 14, 2020 • Latest News

Platform updates: May 2020

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Jul 14, 2020 • Latest News

Platform updates: April 2020

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Jul 14, 2020 • Latest News

How technology makes people come together in times of crisis

Small businesses, forced to close their doors, are struggling to find ways to ensure business continuity. In these times of worry, some heartwarming initiatives are starting to help the world come together in the fight against COVID-19.

Jul 09, 2020 • Latest News

Want more mobile engagement? You need the right short code or long number.

Getting a short code or long number makes it much easier for you to communicate with your audience. But how do you choose between a short code or long number? It really depends on the purpose of your communication as well as your target audience. Let’s explore some of the major differences.

Jul 06, 2020 • Latest News

How to use WhatsApp Business – 3 creative tips with customer use cases

WhatsApp Business offers great opportunities for brands to increase their reach and visibility. This popular messaging channel empowers businesses to create extraordinary value for customers and improve brand engagement. The question, however, is how exactly this is achieved?

Jun 19, 2020 • Latest News

The Role of Chatbots in an Uncertain Society

From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

Is this region a better fit for you?

Go