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Tag "Mobile Service Cloud"

Oct 09, 2020 • Mobile Service Cloud

Service as you know it will disappear in 5 years

Over the last decades customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people have been relying on digital support more than ever, service as you know it will be dead in 5 years. In this article you will learn about the main drivers of changing customer service and how to tackle these challenges.

Sep 16, 2020 • Mobile Service Cloud

The Experience Starts at Home

The bar that represents the acceptable level of customer experience is continuously being raised. What was good enough for your audience last year, won’t cut it this year. Especially in a competitive industry like leisure. Think of a day out at the museum, theme park or a zoo. Leisure functions on great customers experience, so that’s what needs to be done.

Jul 24, 2020 • Mobile Service Cloud

Send Rich WhatsApp Message Templates with Campaigns

Now, you can easily send out Rich WhatsApp notifications with our Campaigns tool. We empower you to send out WhatsApp Message Templates within a few clicks in bulk. Campaigns is the easiest way to push highly relevant and personalised messages quickly and easily to your audience.

Jun 19, 2020 • Mobile Service Cloud

The Role of Chatbots in an Uncertain Society

From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.

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