Mar 01, 2023 •
WhatsApp Business Platform Turns the Key to Two-Way Communication and Customer Retention
In today’s world, customer experience is everything. Whatever business you’re in, if you want to be successful, you need to treat your customers like humans - special humans! And as social creatures who crave connection and communication, humans expect to be heard when they have something to say.
Historically, business marketing has been very much a one-way street, with billboards and ads flashing brightly into the eyes and ears of the customer.