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One Business Messaging API for Multiple Channels.

CPaaS solution connecting multiple messaging channels into one single Business Messaging API for seamless communication.

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Access to all messaging channels

Start sending and receiving messages in minutes and access all messaging channels via one single API.

Automatic channel fallback

If your recipient doesn't have the preferred channel an automatic fall back to another channel such as SMS will be used.

Privately owned infrastructure

Cloud platform with a unique Business Messaging API for all channels and certifications.

With the CM.com Business Messaging API you can send personalised messages to mobile phones all around the world, on all popular channels. Send and receive one message, or thousands at once.

Manage just one API instead of separate APIs per channel.
Add rich content to optimise customer service.
PHP, Java or C#? We speak your coding language!

Monitor and optimise your messaging strategy in our easy-to-use Channels dashboard. View all your connected messaging channels, add different accounts and keep full control.

Easily request additional channels and numbers
Get clear insight into your monthly active users
Test the WhatsApp Business Solution in our Sandbox

Sign Up to the Platform API documentation

Support

Offer 24/7 support across various channels.

Alerts

Send alerts - from account updates and back in stock to reminders.

Notifications

Send reminders about delivery and appointment times.

Verification

Securely protect accounts with two-factor authentication.

Marketing

Drive action with mobile marketing campaigns.

Essential messaging channels guide

In this guide, you'll learn more about the 7 most popular messaging channels used by more and more brands. Their emergence generates many questions from businesses so we've combined them neatly into one guide, with features and use cases for each.

Our customers already use WhatsApp to keep in touch with family and friends in other countries. Now they can directly send money to these relatives while saving money too. Consumers can now create a transaction, request a call-me-back or speak to an agent via WhatsApp.

Moosa Manjra, Chief Executive at Hello Paisa

CM.com offers conversational commerce solutions as well as reliable service. Our account manager is available whenever we have a query. We found this to be of great value, especially during the early stages when we were getting to know the software.

Johan Barnard, General Manager at King Price

The integration of WhatsApp Business API via CM.com was fast and cost-effective. They are a well-established brand and household name in South Africa.

Andrea Lucchetta, Product Manager at Cash Crusaders

Easy and convenient

Benefit from one single platform and account for all your business messaging, on all channels.

Unbeaten reliability

Send and receive messages from our platform with high uptime and a redundant setup.

Real-Time and historical analytics

Our powerful analytics tools give you a real-time, detailed overview of your worldwide traffic.

Latest articles

5 Benefits of Google's Business Messages

Dec 02, 2021 • Instant Messaging

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.

Mobile Marketing Cloud for Travel and Hospitality

Nov 23, 2021 • Instant Messaging

Customers are always ‘on’ and want to communicate via the channels they prefer. The same can be said for the travel industry. But more than ever, customer experience is key in the travel industry. Travellers spend a lot of time and money on their trip and expect their customer experience to be perfect. As a company operating in the travel industry, how do you offer this customer experience? Is it about having direct bookings or discounts? Or having the best website?

How proptech can help you improve customer experience

Nov 10, 2021 • Instant Messaging

Delivering great customer service in the real estate sector may require a fundamental shift in the way your brand talks to its customers. But don’t worry, we have the answers…

How SMS API Integration Helps You Scale Your Business Communications

Nov 10, 2021 • Instant Messaging

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.

WhatsApp Business: More Types of Proactive Messages Now Available

Oct 27, 2021 • Instant Messaging

Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 03, 2021 • Instant Messaging

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

How to Win with OTT: 8 Real-World Customer Service Uses

Apr 30, 2021 • Instant Messaging

The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

What is WhatsApp Business? Top benefits of the most popular messaging app

Mar 05, 2021 • Instant Messaging

Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Instant Messaging

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

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