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Automate customer care with AI Chatbots.

Satisfied customers and employees through scalable and automated service. Enterprise ready, easy to implement, code-free.

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Engage, support, and acquire customers 24/7

With 15 years experience in the chatbot industry, we can help you set up your chatbot in no time. Use chatbots across the entire customer journey. From engaging and supporting customers with automated conversations, to acquiring and nurturing leads.

Our Chatbots can help your business in many ways

Improve customer satisfaction

Allow Chatbots to answer your most common questions instantly without the need for human interference.

Boost employee moral

Take the strain off your contact center agents. Let the chatbot handle the simple recurring questions so your agents can focus on the more complex conversations.

Improve response time

Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.

Promote self service 24/7

Offer your customers a world-class digital experience with 24/7 support that allows them to get what they need, instantly and through the channel most convenient for them.

Increase revenue

A conversational chatbot can uplift your conversion rate and increase revenue. From cross-selling and up-selling to handling transactions including payments: you name it, the bot can do it.

Quick and easy implementation of Chatbots

With our ready to use chatbot interface, your bot can be up and running in less than a day.

Create your content, place our chatbot interface script on your page(s) and you’re ready to go. That means a 10 times faster time to market than if you were to rely on coding or pure machine learning. 

We offer simple integrations with web, apps, and any messaging channel.

chatbot conversation for restaurants

Hand over to human agents at the right moment

Human takeover is one of the key aspects of bot implementation into your business processes. That's why it’s important to manage the transfer as smoothly as possible.

If a conversation becomes too complex for the chatbot to handle, or the customer wants to speak to a human, you can handover the conversation to a human agent and have them pick up from where the bot left off.

In the meantime, your agent will gain access to the entire previous conversation so the user doesn’t have to repeat the query.

Chatbot conversations via multichannel messaging

Multichannel engagement via Chatbots

In today’s digital world, customers demand exceptional customer support via the channels most convenient to them.

Now, you can offer modern automated service on every channel available with our Chatbots.

Regardless of channel your customers choose, you will be able to deliver fast and accurate service. Where all conversations are monitored in one easy to use dashboard.

Discover our Channels
customer care channels

DigitalCX, an enterprise-ready, AI-Driven Chatbot platform

Step-up your customer experience game with our AI-powered, code-free conversation platform. Recognized as one of the top conversation platforms in the world, DigitalCX helps you increase customer satisfaction, decrease call volume, improve conversion rates and gain a wealth of customer insights. Guaranteed.

  1. AI-powered, code-free.

  2. Easy implementation.

  3. Hand over to human agents at the right moment.

More about DigitalCX
AI-Driven Chatbot

Engage on multiple channels

SMS
WhatsApp
Apple Business Chat
Viber
Twitter
Web Chatbot
Apps Chatbot

A Chatbot that offers more than just automation

Low total cost of ownership

Our platforms are designed for quick implementation, easy handling, and maintenance. This saves you the long and expensive development hours generally required by other AI powered platforms.

Different user profiles

Unlike other platforms, daily management, reporting, and maintenance tasks are taken care of by the content users. It reduces the total cost of ownership and makes maintenance a lot easier.

Data privacy

Data is not our business therefore we do not merchandise your customer’s data. We are ISO 27001 / NEN 7510 certified which makes us a safe and reliable partner to do business with.

Easy maintenance

We provide you with out of the box learning tools that pinpoint the areas which need improvement and optimising.

Rich features included

Get the features you need for a successful chatbot operation, such as patterns, AI, dashboards, reports, and state management; all included in the standard offering.

Integration with messaging channels

Offer your customers modern automated service on their preferred channel and device. We offer easy integrations with web, apps, and various messaging channels.

Get started with our Chatbots

Let’s arrange a quick call on how Conversational AI and scripted bots could help you overcome your specific business challenges. From reducing service costs and improving customer satisfaction to increasing revenue with higher compliance levels.

Contact us to get started

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Customer care has changed drastically over the last years. Where customers could traditionally reach customer care departments by calling them, the use of online platforms for customer contact is increasing rapidly. With customer care no longer limited to the call center, it's a challenge for companies to be present on all available platforms. Not to mention to adapt your services to the platform used. Use this checklist to ensure you are fully prepared for online customer care.
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