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Automate Customer Care with Our AI Chatbot Service.

Satisfied customers and employees through our scalable and automated service. Enterprise-ready, easy to implement, code-free.

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Engage, Support, and Acquire Customers 24/7

With 15 years of experience in the chatbot industry, we can help you set up your chatbot in no time. Use chatbots across the entire customer journey. From engaging and supporting customers with automated conversations, to acquiring and nurturing leads.

Our Chatbots Can Help Your Business in Many Ways

Improve Customer Satisfaction

Allow Chatbots to answer your most common questions instantly without the need for human interference.

Boost Employee Moral

Take the strain off your contact center agents. Let the chatbot handle the simple recurring questions so your agents can focus on the more complex conversations.

Improve Response Time

Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.

Promote Self Service 24/7

Offer your customers a world-class digital experience with 24/7 support that allows them to get what they need, instantly and through the channel most convenient for them.

Increase Revenue

A conversational chatbot can uplift your conversion rate and increase revenue. From cross-selling and up-selling to handling transactions including payments: you name it, the bot can do it.

Quick and Easy Implementation of Chatbots

With our ready to use chatbot interface, your bot can be up and running in less than a day.

Create your content, place our chatbot interface script on your page(s) and you’re ready to go. That means a 10 times faster time to market than if you were to rely on coding or pure machine learning. 

We offer simple integrations with web, apps, and any messaging channel.

chatbot conversation for restaurants

Hand Over to Human Agents at the Right Moment

Human takeover is one of the key aspects of bot implementation into your business processes. That's why it’s important to manage the transfer as smoothly as possible.

If a conversation becomes too complex for the chatbot to handle, or the customer wants to speak to a human, you can handover the conversation to a human agent and have them pick up from where the bot left off.

In the meantime, your agent will gain access to the entire previous conversation so the user doesn’t have to repeat the query.

Chatbot conversations via multichannel messaging

Multichannel Engagement via Chatbots

In today’s digital world, customers demand exceptional customer support via the channels most convenient to them.

Now, you can offer modern automated service on every channel available with our Chatbot service.

Regardless of channel your customers choose, you will be able to deliver fast and accurate service. Where all conversations are monitored in one easy to use dashboard.

Discover our Channels
Automated customer service

DigitalCX, an Enterprise-Ready, AI-Driven Chatbot Service

Step-up your customer experience game with our AI-powered, code-free conversation platform. Recognized as one of the top conversation platforms in the world, DigitalCX helps you increase customer satisfaction, decrease call volume, improve conversion rates and gain a wealth of customer insights. Guaranteed.

  1. AI-powered, code-free.

  2. Easy implementation.

  3. Hand over to human agents at the right moment.

More about DigitalCX

Engage on Multiple Channels

SMS
WhatsApp
Apple Business Chat
Viber
Twitter
Web Chatbot
Apps Chatbot

A Chatbot That Offers More Than Just Automation

Low Total Cost of Ownership

Our platforms are designed for quick implementation, easy handling, and maintenance. This saves you the long and expensive development hours generally required by other AI powered platforms.

Different User Profiles

Unlike other platforms, daily management, reporting, and maintenance tasks are taken care of by the content users. It reduces the total cost of ownership and makes maintenance a lot easier.

Data Privacy

Data is not our business therefore we do not merchandise your customer’s data. We are ISO 27001 / NEN 7510 certified which makes us a safe and reliable partner to do business with.

Easy Maintenance

We provide you with out of the box learning tools that pinpoint the areas which need improvement and optimising.

Rich Features Included

Get the features you need for a successful chatbot operation, such as patterns, AI, dashboards, reports, and state management; all included in the standard offering.

Integration with Messaging Channels

Offer your customers modern automated service on their preferred channel and device. We offer easy integrations with web, apps, and various messaging channels.

Get Started with Our Chatbots

Let’s arrange a quick call on how Conversational AI and scripted bots could help you overcome your specific business challenges. From reducing service costs and improving customer satisfaction to increasing revenue with higher compliance levels.

Contact us to get started

Latest Articles

5 Myths Busted For Automating The Customer Service

Apr 12, 2021 • Chatbots
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

Future-Proof Your Business with Conversational Commerce

Mar 30, 2021 • Chatbots
Conversational Commerce is the convergence between messaging apps and commerce. Messaging apps such as Facebook Messenger, WhatsApp Business, WeChat, Viber, and native apps like RCS (Android) and Apple Business Chat (iOS) will fulfil a significant commercial role in your customer communications.

A Detailed Guide to Using a WhatsApp Chatbot for Business

Mar 26, 2021 • Chatbots
Businesses across all sectors are starting to see the mind-bending value of one of the most promising digital trends in recent history: chatbots. Specifically WhatsApp chatbots. We'll dive into some of the reasons you should take notice of the potent business trend that is WhatsApp chatbots.

Why 2021 Is the Year to Start With a Chatbot

Mar 24, 2021 • Chatbots
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Chatbots
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

13 benefits of conversational chatbots

Jan 20, 2021 • Chatbots
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots are an increasingly popular form of artificial intelligence in the business world, enabling companies to serve customers’ needs without human intervention. Today, we’ll explain the benefits of chatbots to help you determine if they're the right tool to integrate into your customer service strategy.

The 10 biggest challenges facing today's customer service manager

Dec 17, 2020 • Chatbots
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

What Is Conversational AI? A deep dive into modern chatbots

Dec 14, 2020 • Chatbots
Whether you know it or not, you've probably interacted with conversational AI before — perhaps on your favourite brands’ website or in a chat conversation with a business. Today, we’ll break down conversational artificial intelligence, how it differs from traditional chatbots, and why every businesses should consider adopting it.

How finding the right balance between technology and humans will improve customer experience

Nov 13, 2020 • Chatbots
The promise of machine learning is huge. For years now, we are expecting chatbots to take over human responses in live chats. In most cases though, technology isn’t there yet. What we do see, is that the right combination of humans and technology, can lead to valuable efficiency improvements and better customer experiences.
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