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Automate Customer Care with Our AI Chatbot Service.

Satisfied customers and employees through our scalable and automated service. Enterprise-ready, easy to implement, code-free.

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Engage, support, and acquire customers 24/7

With 15 years of experience in the chatbot industry, we can help you set up your chatbot in no time. Use chatbots across the entire customer journey. From engaging and supporting customers with automated conversations, to acquiring and nurturing leads.

Our Chatbots can help your business in many ways

Improve customer satisfaction

Allow Chatbots to answer your most common questions instantly without the need for human interference.

Boost employee moral

Take the strain off your contact center agents. Let the chatbot handle the simple recurring questions so your agents can focus on the more complex conversations.

Improve response time

Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.

Promote self service 24/7

Offer your customers a world-class digital experience with 24/7 support that allows them to get what they need, instantly and through the channel most convenient for them.

Increase revenue

A conversational chatbot can uplift your conversion rate and increase revenue. From cross-selling and up-selling to handling transactions including payments: you name it, the bot can do it.

chatbot conversation for restaurants

Quick and easy implementation of Chatbots

With our ready to use chatbot interface, your bot can be up and running in less than a day.

Create your content, place our chatbot interface script on your page(s) and you’re ready to go. That means 10 times faster time to market than if you were to rely on coding or pure machine learning. 

We offer simple integrations with the web, apps, and any messaging channel.

Chatbot conversations via multichannel messaging

Hand over to human agents at the right moment

The human takeover is one of the key aspects of bot implementation into your business processes. That's why it’s important to manage the transfer as smoothly as possible.

If a conversation becomes too complex for the chatbot to handle, or the customer wants to speak to a human, you can hand over the conversation to a human agent and have them pick up from where the bot left off.

In the meantime, your agent will gain access to the entire previous conversation so the user doesn’t have to repeat the query.

Automated customer service

Multichannel engagement via Chatbots

In today’s digital world, customers demand exceptional customer support via the channels most convenient to them.

Now, you can offer modern automated service on every channel available with our Chatbot service.

Regardless of the channel your customers choose, you will be able to deliver fast and accurate service. Where all conversations are monitored in one easy to use dashboard.

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Conversational AI Cloud

Step up your customer experience game with our AI-powered, code-free conversation platform. Recognised as one of the top conversation platforms in the world, Conversational AI Cloud helps you increase customer satisfaction, decrease call volume, improve conversion rates and gain a wealth of customer insights. Guaranteed.

  1. AI-powered, code-free.

  2. Easy implementation.

  3. Hand over to human agents at the right moment.

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Engage on multiple channels

SMS
WhatsApp
Apple Messages for Business
Viber
Twitter
Web Chatbot
Apps Chatbot

Scripted Chatbot or Conversational AI Cloud?

Meet your business needs

Scripted Chatbot Conversational AI Cloud
Scripted Chatbot Conversational AI Cloud

Live Chat

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Web Integration

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App Integration

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Conversational Channels Integration

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No Coding Required

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Support Team

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Dedicated Customer Success Manager

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Drag and Drop Code-Free Interface

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Seamless Agent Takeover

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Artificial Intelligence

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Knowledge Management

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Book your demoConversational AI Cloud

A Chatbot that offers more than just automation

Low total cost of ownership

Our platforms are designed for quick implementation, easy handling, and maintenance. This saves you the long and expensive development hours generally required by other AI powered platforms.

Different user profiles

Unlike other platforms, daily management, reporting, and maintenance tasks are taken care of by the content users. It reduces the total cost of ownership and makes maintenance a lot easier.

Data privacy

Data is not our business therefore we do not merchandise your customer’s data. We are ISO 27001 / NEN 7510 certified which makes us a safe and reliable partner to do business with.

Easy maintenance

We provide you with out of the box learning tools that pinpoint the areas which need improvement and optimising.

Rich features included

Get the features you need for a successful chatbot operation, such as patterns, AI, dashboards, reports, and state management; all included in the standard offering.

Integration with messaging channels

Offer your customers modern automated service on their preferred channel and device. We offer easy integrations with web, apps, and various messaging channels.

Get started with our Chatbots

Let’s arrange a quick call on how Conversational AI and scripted bots could help you overcome your specific business challenges. From reducing service costs and improving customer satisfaction to increasing revenue with higher compliance levels.

Contact us to get started

Latest articles

How to Use the Whatsapp Business in the Sports and Fitness Sector

Dec 07, 2021 • Chatbots
In this series of sector-related tips for the WhatsApp Business API, we’re diving into the possibilities of WhatsApp for the Sports and Fitness sector. How can you benefit from the WhatsApp Business solution in terms of reducing pressure on customer care while optimising the customer journey?

The best practices of a WhatsApp chatbot

Nov 23, 2021 • Chatbots
We're pretty sure that you’ve heard of chatbots before. The employee that never sleeps can be a very valuable tool for your customer service, with personalised user journeys and automation to get the job done online. But did you know that chatbots can also be employed on WhatsApp?

What is Proptech?

Nov 10, 2021 • Chatbots
The real estate industry has been comparatively slow to pick up on the benefits of marketing technology and automation, although there are numerous elements of real estate management that are better handled by machine than human. So why the slow uptake? 

How to Optimise your Customer Service for Black Friday

Oct 14, 2021 • Chatbots
The eCommerce industry in South Africa has experienced a boom since the start of the COVID-19 pandemic — and Black Friday was no exception. According to PayFast, Black Friday saw a 50% increase in spending patterns in 2020. The payment solution company also says that it processed a 283% increase in total payment volumes, compared to a normal peak such as payday. With such potential revenue gains, it's easy to focus on your marketing campaigns without considering the most important factor that might impact the success of your Black Friday efforts - customer experience.

Chatbot vs. Live Chat: Which is Right for Your Business?

Oct 12, 2021 • Chatbots
Chat is quickly becoming many customers’ favourite way to communicate with brands. From getting their problems solved quickly to finding more information about a company’s products or services - chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

How to Make Flexibility the Key to Every Successful Marketing Strategy

Sep 22, 2021 • Chatbots
It’s widely accepted that change is the only constant in the modern business environment (Forbes, 2017). If businesses don't build marketing strategies with built-in flexibility, they won’t be able to adapt to and respond to this change. You can have the best marketing strategy in the world, but if it doesn’t allow you to take advantage of an opportunity in almost real-time, or change your messaging based on fluctuating market conditions, it won’t be successful for long. Changes in consumer behaviour or new competitive offerings can make any good marketing strategy obsolete, but the ability to adapt allows businesses to respond to problems and seize new opportunities the moment they arise. Here is how modern communications platforms help businesses identify opportunities and respond with flexibility to give them a competitive advantage.

How to Ensure a Smooth Candidate Experience Without (digital) Hurdles

Aug 12, 2021 • Chatbots
We all understand the concept of “customer first” and for most businesses, providing excellent customer service is one of their top priorities. Despite the competition for fresh talent on the job market, this concept does not guide how people think and conduct throughout the hiring process. When it comes to HR and recruitment, a digitalised process may be the way of the future.

5 Use Cases of a WhatsApp Bot

Aug 11, 2021 • Chatbots
With around 2 billion active users in more than 180 countries, WhatsApp is a prolific communication app that is primed for business use. The WhatsApp chatbot – or bot – in particular, is a valuable communication tool for businesses when implemented effectively. Here’s a look at five use cases for the WhatsApp bot.

How to Choose the Right Customer Service Software

Aug 11, 2021 • Chatbots
Your customer service approach can be a serious competitive advantage. Gartner claims that 80% of companies mainly compete on their customer experience. While Microsoft reports that 96% of consumers say that customer service is a huge factor in how loyal they are to a brand. How can you boost your customer satisfaction and retention rates with superior customer service? With the help of the right customer service software. In this blog, we walk you through the benefits of customer service software and the factors to consider when choosing a tool for your team.
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