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Conversational AI Cloud

Go beyond Chatbots with Conversational AI•

Support, engage and acquire customers around the clock with Conversational AI Cloud.

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One solution. Endless AI applications.

With Conversational AI, you can build and launch intelligent conversational chatbots without the need for code.

Trust our long-term clients

Why Conversational AI Cloud?

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

In the Chatbot Business since 2004, helping A-tier clients across the globe.

Exact

Continuous learning and improvement to provide the most accurate answers.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

Easily build your own conversational bots

Create an intelligent, personalised conversational bot without a single line of code. Design personalised conversations based on Q&As and dialogs to offer the best possible experience.

  1. Intuitive drag-and-drop CMS.

  2. No code chatbot builder.

  3. Implementation within 8 weeks.

Empower customers with conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they engage with you. With your AI chatbot, you can offer a personalised interaction at scale.

  1. Available on every channel, platform and device.

  2. 24/7 Availability.

  3. Personalised interactions via chat or voice.

Enable Chatbots across channels

With Conversational AI, companies can easily manage interactive Q&As, automate conversations, and proactively engage with customers across all digital channels.

  1. Capitalise on customer engagement across channels.

  2. Integration with messaging channels including WhatsApp.

  3. Market leading NLP capabilities in >20 languages.

Chatbot dialog

Learn from experience and improve continuously

The self-learning capabilities and features of our AI technology identifies gaps and suggests relevant answers. From autoAnswers to autoDialogs, improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent.

  2. Advanced NLP techniques, business rules and contextual data.

  3. Analyse chatbot & voicebot performance to improve conversations.

human handover

Give your bot a voice: build a Voicebot

Your customers enjoy the convenience of fast, personal, and easy service. Take your customer service to a whole new level with a voicebot. Supported by Conversational IVR, you can deliver great customer service experiences.

Automate phone conversations with Conversational IVR.

Customers can interact with the bot in a natural way using speech. A voicebot understands context and can reply humanly.

Discover Voicebot
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Unlock more value with integrations

Integrate with other smart systems that your business replies on - from frontend to backend, create a fully automated customer journey.

  1. Integrate with other software and back-end systems.

  2. Connect with your CRM and eCommerce platform.

  3. Integrate with CM.com or other solutions for Marketing & Service

Essential Conversational AI guides for your business

Voicebots: The emerging force in service

Voicebots: The emerging force in service

Unlike chatbots, voicebots have the ability to audibly engage with customers — mirroring virtual assistants like Amazon’s Alexa. Download the guide and get to know voicebots in detail.

Discover more

How other brands use Conversational AI Cloud

Be inspired by other brands and businesses. Find out how they improve their customer contact with Conversational AI.

Missguided began to experience tremendous growth, a chatbot reduced the burden on the customer service team and allowed them to focus on what matters. 

Read customer story

Insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website for a seamless customer experience.

Read customer story

Packaging Conversational AI Cloud

Advanced


Automate your customer service and customer journeys, answer general questions and improve customer satisfaction.

Advanced package

Pro

+ Advanced package

Personalise your interactions and handle complex requests from customers. Create an internal knowledge base, digitalise sales, and integrate with any system.

Pro package

Enterprise

+ Advanced & Pro package

Unlock 24/7 dedicated support. Gain ultimate control and protection with advanced security features.

Enterprise package

2021 Competitive strategy leadership award

Frost & Sullivan

Frost and Sullivan

CM.com has earned Frost & Sullivan’s 2021 Competitive Strategy Leadership Award. A great recognition for our track record within the Conversational AI domain for groundbreaking product design and strong commitment to innovation.

Read the full report

Get started with Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk to an expert

Latest articles

Jan 24, 2023 • Chatbots

How WhatsApp Business Can Help With Abandoned Carts Recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
Jan 24, 2023 • Chatbots

Increase Conversion With Promotional Messages on WhatsApp

In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customers needs and sensibilities.
Jan 20, 2023 • Chatbots

How to Use WhatsApp Business for Service Automation

The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.
Jan 20, 2023 • Chatbots

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Jan 17, 2023 • Chatbots

Collect Customer Feedback With WhatsApp Business

Customer feedback is a vital part of any business as an essential point of contact between the buyer and the seller. However, obtaining good quality feedback can have its obstacles, not least because the process of giving and collecting information in the form of traditional customer surveys can often be time-consuming and tedious for consumers and businesses alike.
Dec 14, 2022 • Chatbots

Customer service trends for 2023

The customer service industry has had its fair share of challenges over the past two to three years, with COVID forcibly altering the face of customer care, in some cases permanently. Supply chain issues, inflation and cost of living crises have added fuel to the fire and presented significant challenges to an already over-stretched sector.
Dec 14, 2022 • Chatbots

How to improve customer service with call deflection

The key to providing world-beating customer service is to ensure your team has the time and the bandwidth to deal with every customer’s issue effectively. That means ensuring call volumes are reduced and customers are able to self-serve. That way your team can focus on customers that need their time the most.
Dec 14, 2022 • Chatbots

Chatbot examples: how chatbots can benefit different industries

Chatbots have transformed both customer service operations and customer service experience. They help to reduce costs while harnessing important data insights. Bots enable businesses to scale and streamline support and boost lead generation. Plus, they help busy brands deliver a personalized service no matter what volume of inquiries they are dealing with. Let’s take a look at some AI chatbot use cases for three business sectors
Nov 17, 2022 • Chatbots

Go With The Flow: Here’s How Internal Knowledge Base Chatbots Improve Business Operations

There’s a push and pull in business where we are acutely aware of the need for individual, personalised team and customer communication, but we don’t always have the time or capacity to manage it. To this end, many are opting to implement a robust internal knowledge base with an integrated chatbot functionality.
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