Conversational Channels

Business Communication on all channels•

Provide your customers with on-the-go access to your customer support team via all their favourite messaging channels.

Reach out to sales

All your customer's preferred channels

From WhatsApp and Viber to Apple Messages for Business, combine them all in one interface or choose the channels your customers prefer most. Customer service made easy for you and your customer.

Seamlessly switch between channels

Connecting to all Chat Apps via one interface allows you to seamlessly switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Extra built-in features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

WhatsApp Business

Offer always-on support and send relevant notification and alerts with CM.com as your WhatsApp Business Solution Provider.

Apple Messages for Business

Integrate Apple Messages for Business Beta into your communication suite and connect with customers on iPhone, iPad, Mac and Apple Watch.

Viber for Business

Send notifications, create engaging offers, cut messaging costs, and offer customer support with Viber for Business.

RCS

Create rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox.

Facebook Messenger

Integrate your Facebook Business page with the Messenger app to offer support that improves customer satisfaction.

Instagram Messaging

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

Telegram for Business messaging offers several unique characteristics, like being highly secure and having the flexibility to share rich content.

Twitter

People worldwide use Twitter to keep an eye on trending events, news and to reach out to companies for on-the-go support.

Google's Business Messages

Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.

Channel	Business Messaging API	Mobile Service Cloud	Mobile Marketing Cloud
Channel	Business Messaging API	Mobile Service Cloud	Mobile Marketing Cloud
WhatsApp Business	✔	✔	✔
Apple Business Chat	✔	✔	✔
Viber	✔	✔	✔
Facebook Messenger	✔	✔
Instagram Messaging	✔
Telegram		✔
Twitter	✔	✔	✔
Google's Business Messages	✔
RCS	✔		✔

Business Messaging API

With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

The Guide to Conversational Messaging

In a mobile first world, how can you choose the best conversational messaging channels for you and your customers? Download our guide to discover the pros, cons and best approaches for each channel today.

Download