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Conversational Channels

Business Communication on all channels•

Provide your customers with on-the-go access to your customer support team via all their favourite messaging channels.

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Benefit from access to mobile messaging channels

WhatsApp Business and more

All your customer's preferred channels

From WhatsApp and Viber to Apple Messages for Business, combine them all in one interface or choose the channels your customers prefer most. Customer service made easy for you and your customer.

Seamlessly switch between channels

Connecting to all Chat Apps via one interface allows you to seamlessly switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Extra built-in features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Choose the channel(s) that fit your customers' needs

API integration or software solution?

See which channels are available

Channel Business Messaging API Mobile Service Cloud Mobile Marketing Cloud
Channel Business Messaging API Mobile Service Cloud Mobile Marketing Cloud

WhatsApp Business

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Apple Messages for Business

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Viber for Business

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Facebook Messenger

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Instagram Messaging

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Twitter for Business

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Google's Business Messages

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RCS Business Messaging

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Telegram

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Discover our solutions for every business need

Business Messaging API

Business Messaging API

With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

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Mobile Service Cloud

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

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Mobile Marketing Cloud

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

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Conversational messaging is the future

Guide to Conversational Messaging

The Guide to Conversational Messaging

In a mobile first world, how can you choose the best conversational messaging channels for you and your customers? Download our guide to discover the pros, cons and best approaches for each channel today.

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Our customer success stories

The best way to optimise customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more.

Explore all customer stories

BMW Group has partnered with CM.com to collaborate and utilise our SMS gateway technology solution to power ConnectedDrive vehicles, globally.

Read the story

For its new campaigns, Coca-Cola aimed to take the customer experience to the next level with a Chatbot on WhatsApp Business.

Read the story

Ready to get started?

Get started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.

Request demoDiscover our price plans

Latest articles

Dec 05, 2022 • Instant Messaging

SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
Nov 21, 2022 • Instant Messaging

9 mobile marketing mistakes to avoid next year

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every company needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made next year.
Oct 10, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of parcels being delivered on a daily basis, communication has become an integral part in the world of logistics and transportation. If there is one thing that customers want, it's helpful information about their package.
Aug 10, 2022 • Instant Messaging

How WhatsApp Chatbot For Insurance can Improve Lead Quality & Customer Service

In the face of growing competition in the insurance sector, insurers are finding it difficult to attract and retain customers due to extended waiting times. Every day, the insurance industry handles millions of queries about policy terms and conditions, account updates, claims to process, and so forth.
Jul 18, 2022 • Instant Messaging

Conversational Commerce: Be Where Your Customers Are

Mobile leads the way; customers find, compare and completes their purchases from their mobile phone. The expectations from consumers when using mobile as a channel, is therefore totally different than that of 10 years ago. Nevertheless, many companies still organise their marketing, sales and support the same way they did back then.
Jul 13, 2022 • Instant Messaging

An Introduction to Google's Business Messages API

Google plays an important role in most people's daily lives, with statistics showing that the site was visited billion times in January 2022 alone. Considering this prevalence, it’s no surprise that businesses are leveraging the site to better connect with customers and Google's Business Messages, launched in 2021, are facilitating just this.
Jun 14, 2022 • Instant Messaging

Chat Apps - Choosing Between Channels

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
May 09, 2022 • Instant Messaging

How to Use Google’s Business Messages to Improve Customer Service

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.
Dec 02, 2021 • Instant Messaging

5 Benefits of Google's Business Messages

Google's Business Messages will allow you to meet your customers where they are in their moment of need. Learn more about this conversational messaging channel and what five benefits it can have for your business.
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