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Business Communication on Conversational Channels.

Provide your customers with on-the-go access to your customer support team via all their favorite messaging channels.

Benefit from access to mobile messaging channels

WhatsApp Business and more

All your customer's preferred channels

From WhatsApp and Viber to Apple Business Chat, combine them all in one interface or choose the channels your customers prefer most. Customer service made easy for you and your customer.

Seamlessly switch between channels

Connecting to all Chat Apps via one interface allows you to seamlessly switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Extra built-in features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Choose the channel(s) that fit your customers' needs

whatsapp business

WhatsApp Business

Offer always-on support and send relevant notification and alerts with CM.com as your WhatsApp Business Solution Provider.

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apple business chat

Apple Business Chat

Integrate Apple Business Chat Beta into your communication suite and connect with customers on iPhone, iPad, Mac and Apple Watch.

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Viber for Business

Viber for Business

Send notifications, create engaging offers, cut messaging costs, and offer customer support with Viber for Business.

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rcs

RCS

Create rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox.

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Facebook Messenger

Facebook Messenger

Integrate your Facebook Business page with the Messenger app to offer support that improves customer satisfaction.

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Instagram Messaging

Instagram Messaging

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

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Telegram for Business

Telegram

Telegram for Business messaging offers several unique characteristics, like being highly secure and having the flexibility to share rich content.

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Twitter

Twitter

People worldwide use Twitter to keep an eye on trending events, news and to reach out to companies for on-the-go support.

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API Integration or Software Solution?

See which channels are available

Channel Business Messaging API Mobile Service Cloud Mobile Marketing Cloud
Channel Business Messaging API Mobile Service Cloud Mobile Marketing Cloud

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Apple Business Chat

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Viber

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Facebook Messenger

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Instagram Messaging

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Telegram

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Twitter

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RCS

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Discover our Solutions for Every Business Need

Business Messaging API

Business Messaging API

With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

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Mobile Service Cloud

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

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Mobile Marketing Cloud

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

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Conversational Messaging is the Future

Guide to Conversational Messaging

The Guide to Conversational Messaging

In a mobile first world, how can you choose the best conversational messaging channels for you and your customers? Download our guide to discover the pros, cons and best approaches for each channel today.

Download

Ready to get started?

Get started with one or all of our Conversational Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs.

Request demo

Latest Articles

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 03, 2021 • Messaging Channels
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

How to Win with OTT: 8 Real-World Customer Service Uses

Apr 30, 2021 • Messaging Channels
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

What is WhatsApp Business? Top benefits of the most popular messaging app

Mar 05, 2021 • Messaging Channels
Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Messaging Channels
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

13 benefits of conversational chatbots

Jan 20, 2021 • Messaging Channels
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots are an increasingly popular form of artificial intelligence in the business world, enabling companies to serve customers’ needs without human intervention. Today, we’ll explain the benefits of chatbots to help you determine if they're the right tool to integrate into your customer service strategy.

9 mobile marketing mistakes to avoid in 2021

Jan 12, 2021 • Messaging Channels
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

What Is Conversational AI? A deep dive into modern chatbots

Dec 14, 2020 • Messaging Channels
Whether you know it or not, you've probably interacted with conversational AI before — perhaps on your favourite brands’ website or in a chat conversation with a business. Today, we’ll break down conversational artificial intelligence, how it differs from traditional chatbots, and why every businesses should consider adopting it.

Service as you know it will disappear in 5 years

Oct 09, 2020 • Messaging Channels
Over the last decades customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people have been relying on digital support more than ever, service as you know it will be dead in 5 years. In this article you will learn about the main drivers of changing customer service and how to tackle these challenges.

The Experience Starts at Home

Sep 16, 2020 • Messaging Channels
The bar that represents the acceptable level of customer experience is continuously being raised. What was good enough for your audience last year, won’t cut it this year. Especially in a competitive industry like leisure. Think of a day out at the museum, theme park or a zoo. Leisure functions on great customers experience, so that’s what needs to be done.
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