More and more enterprises are discovering the value that CPaaS can add to their infrastructure, enabling them to meet the needs of today’s ‘always on’ customers. Companies use CPaaS within their online interfaces, smartphone applications, SMS verifications, chatbots and more.
CPaaS contributes to a full customer experience and ensures that your business can be reachable by your customers at any time of the day. How can businesses benefit from this rising real-time communication framework?
Create, send and analyse multi-channel campaigns that takes your customer through a personalized journey fit for each phase of the purchasing funnel, connected and analysed on one platform.
Enable notifications which informs you as soon as a new lead is received via your CRM system and automate your first response. Reduce the response time and increase customer satisfaction.
Messaging has become particularly valuable for customer service teams, enabling them to provide customers with a single, seamless experience across all channels and devices.
Using our SMS API, businesses can communicate with their customers whenever they want and wherever they are. Real-time delivery and analytics give you insights into who is converting.
Our Business Messaging API combines all Conversational Channels (WhatsApp, Apple Business Chat & more) into a single platform, offering a high-volume and two-way customer engagement solution.
Get access to a range of great VoIP products to enhance your global voice business. Direct operator connections worldwide means premium call quality through our global geo-redundant platform.
Using our SMS API, businesses can communicate with their customers whenever they want and wherever they are. Real-time delivery and analytics give you insights into who is converting.Learn more
Our Business Messaging API combines all Conversational Channels (WhatsApp, Apple Business Chat & more) into a single platform, offering a high-volume and two-way customer engagement solution.Learn more
Get access to a range of great VoIP products to enhance your global voice business. Direct operator connections worldwide means premium call quality through our global geo-redundant platform.Learn more
At the heart of any CPaaS vendor, you’ll find one common theme – API’s. This means businesses don’t need to invest in costly hardware that lacks scalability.
With the help of APIs, companies can configure and add their own real-time communication solutions on a single platform, without building any complex backend infrastructure.
Seamless integration across the board
Real-Time Reporting & Analytics
Multiple programming language
CM.com guarantees all your messages and data will remain in the EEA. Use our CPaaS capabilities with direct operator connections to make sure you meet all GDPR requirements.
Our CPaaS offering is ISO certified and supports enterprise required security, privacy and control capabilities which are provided through a SLA, a Network Operating Center.
CM.com offers not only CPaaS but also a rich Payment Methods and Digital Identity services. This allows for a full Customer Journey improvement in your Digital Transformation process.
To give you a full explanation on how to effectively fulfill your mobile communication strategy, and achieving that perfect rating in customer communication, we explore all different topics in our latest CPaaS eBook - The Key to Successful Communication.
Download our eBook and learn more about how to transform your customer communication from good to excellent.
How to get an open rate of 98% for your marketing campaigns
How to define a good CPaaS provider
How to integrate CPaaS into different departments
How to use data to create a excellent customer experience
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