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Customer Contact

The omnichannel contact center solution•

Empower support agents whilst delivering excellent customer service - add remote agents, new channels, and chatbots.

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Enrich Your Customer Service and Support Efforts, 24/7/365

Our Customer Contact Solutions

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Ensure Customer Satisfaction

Ensure you exceed growing consumer expectations, answer queries quickly, and solve problems seamlessly.

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Increase Sales

Offer a proactive service to customers early in their journey and you may convert up to ten times your site's average.

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Boost Team Productivity

Empower your service team to handle a high volume of customer service conversations on every channel quickly and efficiently.

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Communicate Across All Channels in One Inbox

Interact with your clients across all channels in a single Agent Inbox or use a chatbot to automate conversations. To offer five-star service manage interactions efficiently with Mobile Service Cloud.

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Improve the Efficiency and Quality of Your Call Centre

Set up your SIP Trunk in minutes and handle high volumes of phone traffic, both inbound and outbound. manage and monitor all of your calls while remaining in complete control with our easy to use app.

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Go Beyond Chatbots With Conversational AI

Create and launch a conversational bot that is intelligent and personalised. Create a full conversational website with Conversational AI Cloud's chatbot, voice bot, knowledge base, and virtual agent.

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Be Available on Any Channel...

...And Make Omnichannel The Standard

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Build Mobile Marketing Campaigns

Create long-term client relationships through establishing complicated, multi-channel communication channels. Use a single platform for all of your customer interactions across several mobile channels to save time and increase productivity.

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Unlock Your Customer Data and Automate

Unlock Your Customer Data and Automate

Change your marketing strategy and centralise your customer data within our Customer Data Platform. Connect numerous data sources into a single unified customer profile and use personalised processes to automate your marketing.

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See Customer Support Success From Customer Contact

Our customers include companies in retail, service, leisure, travel, events, and more. Contact us and we'll help you set up the best use Customer Contact within your business.

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Improve Your Brand’s Service And Support Quality Today

Increase sales, streamline support and resolve queries faster with Customer Contact. Register on our platform to get started with the on boarding process.

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Latest articles

May 04, 2023 • Customer Experience

Guide to Understanding Omnichannel Customer Support

In the wake of the century, companies would primarily address customer issues over a phone call. However, the "want it now" consumer culture has resulted into a variety of channels; from social media to chat apps. The challenge therefore for many companies is not the availability on multiple channels (multichannel) but rather a consistency in the quality of customer support across all the channels (omnichannel).
Apr 25, 2023 • Customer Experience

From Inspiration to Booking: The Evolution of Travel Planning through Social Media

Attention all travel and leisure businesses! Are you ready to take your brand to new heights? If you haven't already, it's time to start tapping into the power of social media. From inspiring wanderlust to providing customer service, social media has revolutionised how people experience leisure and travel. And one tool that has played a significant role in this transformation is Facebook Messenger.
Apr 20, 2023 • Customer Experience

Peak Moments in eCommerce: How to Keep Your Customer Service on Point

Customer service is important year-round, but the pressure is even higher when eCommerce shopping season is at its peak. More orders come in, and that means more interactions. This blog article is for all the customer service heroes in the eCommerce industry. By the end of this blog, you will know how to prepare and keep customer service at the best level possible. We dive into solutions and challenges that may be common but deserve your attention. Keep reading because: shopping season is coming!
Jan 20, 2023 • Customer Experience

How to Use WhatsApp Business for Service Automation

The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.
Dec 27, 2022 • Customer Experience

Boost patient happiness with healthier conversations

Many of the solutions that were developed and implemented in 2020 could be consolidated in the present, contributing to the definition and adoption of new digital models of care. In addition to video visits, the care options include mobile phone apps as well as use of chatbots, artificial intelligence (AI)–powered diagnostic tools, voice-interface systems, and mobile sensors such as smart watches, oxygen monitors, or thermometers. But how do you adopt the right technology to have healthy conversations with patients?
Dec 14, 2022 • Customer Experience

Customer service trends for 2023

The customer service industry has had its fair share of challenges over the past two to three years, with COVID forcibly altering the face of customer care, in some cases permanently. Supply chain issues, inflation and cost of living crises have added fuel to the fire and presented significant challenges to an already over-stretched sector.
Nov 21, 2022 • Customer Experience

9 mobile marketing mistakes to avoid next year

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every company needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made next year.
Nov 02, 2022 • Customer Experience

What can an AI Chatbot App do for your customer call centre?

Our customers are becoming more comfortable with chatbots, as are we, no doubt. In fact, we expect to interact with them on most channels now, from Facebook to WhatsApp; they’re certainly useful and efficient tools.
Oct 26, 2022 • Customer Experience

Personalization in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalisation is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realise how deep and broad real personalisation goes.
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