Our Customer Contact Solutions
Ensure you exceed growing consumer expectations, answer queries quickly, and solve problems seamlessly.
Offer a proactive service to customers early in their journey and you may convert up to ten times your site's average.
Empower your service team to handle a high volume of customer service conversations on every channel quickly and efficiently.
Interact with your clients across all channels in a single Agent Inbox or use a chatbot to automate conversations. To offer five-star service manage interactions efficiently with Mobile Service Cloud.Find Out More
Set up your SIP Trunk in minutes and handle high volumes of phone traffic, both inbound and outbound. manage and monitor all of your calls while remaining in complete control with our easy to use app.Find Out More
Create and launch a conversational bot that is intelligent and personalised. Create a full conversational website with Conversational AI Cloud's chatbot, voice bot, knowledge base, and virtual agent.Find Out More
Create long-term client relationships through establishing complicated, multi-channel communication channels. Use a single platform for all of your customer interactions across several mobile channels to save time and increase productivity.Read more
Change your marketing strategy and centralise your customer data within our Customer Data Platform. Connect numerous data sources into a single unified customer profile and use personalised processes to automate your marketing.Read more
Our customers include companies in retail, service, leisure, travel, events, and more. Contact us and we'll help you set up the best use Customer Contact within your business.
Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy dashboard.
Instant messaging with the Customer Contact tool from CM.com offers the unique ability for Travelstart to address the growing demand for personal interactions and streamlined experiences.
For their interaction over WhatsApp Business, Cash Crusaders is using CM.com’s Customer Contact tool to offer both customers and franchisors a space to initiate conversations.
Start measuring the most important customer service KPIs, to improve customer service performance and customer experience.
To improve customer service experience and match customer expectations. Discover 5 reasons to start with Conversational AI in customer service.
Voice bots might be the next step in Conversational AI to provide fast, personalised, and satisfying customer support experiences.
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