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Departments Customer Service

Make sure your Customer Service is:

Omnichannel

By being available on your customer's favourite channel.
Fast and effective

By deploying the right tools to reduce handling time.
Personal

By using data insights to add a personal touch.

Meet your customers expectations

Customers expect quick service on every channel. Keeping customers happy, and ensuring efficiency might feel like a delicate balancing act, but with the right solutions, you can deliver seamless customer service.

Mobile Service Cloud - WhatsApp Business - Conversational AI Cloud

Mobile Service Cloud

Efficient, customer-centric customer service

Integrated customer service software makes service easier for your customers and employees. Customers can ask questions via any channel, with you quickly answering them all from one single inbox.

Integrate all channels

Efficiently deliver service on your customers' terms

Customer service via WhatsApp? It's easy using the WhatsApp Business Solution. Use the WhatsApp Business API or Mobile Service Cloud to manage all your conversations.

Start a conversation
Conversational AI Cloud

Eliminate friction from customer journeys

Help your customers find answers with a virtual assistant, AI chatbot, voicebot, dynamic FAQs, or knowledge base. Automate conversations in a personal way. Create your self-service solutions.

Start to automate

Download guides for customer service

6 Customer service predictions for 2030

6 Customer service predictions for 2030

What will customer service look like in 2030? Since we can't predict the future, we asked Brian Manusama and Michiel Gaasterland to share their expectations. Are you ready?

Download now
Voicebots in customer service

Voicebots in customer service

It’s safe to say the pressure is on to deliver a quick and personalised customer experience. So could Voicebots, the next development in Conversational AI, address the challenge?

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7 Tips for eCommerce customer success

7 Tips for eCommerce customer success

Getting started with the world of eCommerce or integrating the next big delivery or payment method? We'll guide you through what's important and where you can deliver an exceptional customer experience.

Download now
Chatbots in customer service

Chatbots in customer service

Chatbots can be tailored to a wide variety of use cases. In this guide, we will walk you through some types of chatbots and show you how you can use them to improve customer experience.

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Latest articles

Jan 09, 2023 • Mobile Service Cloud

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Oct 31, 2022 • Mobile Service Cloud

Five Ways to Optimize Customer Service in the Leisure Industry

The leisure industry is undergoing a tremendous shift in how service providers – be it sports stadiums, venues, or events organizers - communicate with their visitors, especially regarding customer service and guest interaction.
Oct 25, 2022 • Mobile Service Cloud

Personalization in eCommerce: there's more than 'Hi John'

Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.
Oct 14, 2022 • Mobile Service Cloud

8 Touchpoints to Engage With Candidates During the Candidate Journey

For candidates searching for a new role, it’s easy to feel lost as the hiring process drags on, like just another applicant among many. In this setting, why would top talent choose an organization that doesn’t make them feel wanted?
Oct 03, 2022 • Mobile Service Cloud

Why Offering Customer Support by Phone Is Essential

Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” in the US have continued to increase steadily over the past five years.
Oct 03, 2022 • Mobile Service Cloud

5 Questions About Voice in Mobile Service Cloud

Thinking of customer service, the first image that comes to mind is people with headsets in a call center. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call center has evolved into a contact center. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.
Sep 26, 2022 • Mobile Service Cloud

How to Improve Your Delivery Service With SMS Notifications

If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!
Sep 26, 2022 • Mobile Service Cloud

How to Meet Customer Demand on the Move

Today’s transport operators face a fresh set of challenges. Sharing data between different parts of the organization. Keeping customers happy across a multitude of channels. And leveraging technology to answer customer expectations—which can be summed up as “get it right, right here, right now”. These aren’t simple issues.
Aug 02, 2022 • Mobile Service Cloud

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
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