Customer service expectations continue to rise and meeting demands can be challenging. Managing costs, keeping customers happy, and ensuring productivity and efficiency might feel like a delicate balancing act, but with the right solutions you can provide seamless customer service.
Bring together the best combination of human and automated service to redefine customer service into a conversational, intelligent, and scalable solution that always puts your customer first.
Mobile Service CloudLet your customer decide how, when, and via what channel they want to contact you. Is it via a chatbot? Or by phone? Or WhatsApp?
Expected response times vary by person and by channel. Make sure your customers get support as quickly and as accurately as possible no matter the channel.
Automate routine tasks and answer FAQs. Find the right balance between automation and personalisation to provide a smooth customer service experience.
Keep your customers up-to-date with proactive service. Send personalised messages via any channel.
Turn conversations into conversions. Help your customers complete payment, or sign a contract, within the conversation.
The Mobile Service Cloud has transformed the way CompareGuru connects with existing and prospective clients, reducing human error and increasing contractibility by 20 to 30%.
The Mobile Service Cloud solution enables cross-channel conversations between businesses and customers whilst empowering support agents to deliver exceptional support.
When compared to SMS and email alone, WhatsApp Business Solution reached three times as many clients, improved customer experience, and closed five times as many transactions.
Empower your staff to deliver exceptional support, on any channel. Manage all your conversations inside one inbox and choose to automate repetitive questions with a chatbot.
Support, engage and acquire customers around the clock. Reduce customer support costs with an AI chatbot that understands customer intent and provides a conversational experience.
Consumers increasingly prefer to engage on WhatsApp, as a brand, it's a channel that can't be ignored - get personal with promotional messages, notifications and general support.
It’s safe to say the pressure is on to deliver a quick and personalised customer experience. So could Voicebots, the next development in Conversational AI, address the challenge?
Getting started with the world of eCommerce or integrating the next big delivery or payment method? We'll guide you through what's important and where you can improve.
To ensure you're delivering great customer service, you have to set the right KPI's to measure your business. In this guide, we set out the 8 key factors that will turn customers into life-long fans.
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