Customer service interactions can be seen as critical touchpoints: the make-or-break moments in customer experience. We can’t predict the future, but we do believe companies need to focus on customer service to live up to all changes. Keep helping your customers quickly, efficiently, knowledgeable and friendly.
We asked Brian Manusuma and Michiel Gaasterland for their predictions of customer service in 2030. What can we expect in the future, and how can we keep up?