Today's AI chatbots are considered as the closest thing there is to being human. Or, rather, mimicking being human. And if implemented correctly, can be seen as the key to reaching customer experience goals.
With customer service expectations rising exponentially year on year, it’s no surprise customer service teams are feeling the weight of these expectations.
This is where chatbots come in handy, they can be tailored to a wide variety of use cases and are ideally suited to answering repetitive queries and thereby freeing up agents to resolve more complex tasks.
In this guide, we'll show you how that's possible.