The digital era has enforced the need for retail and eCommerce businesses to modernise to stand out.
Customer expectations include a seamless shopping experience regardless of device, as well as quick and reliable customer service across all channels. But it goes beyond that, with features such as free same-day shipping and real-time purchase tracking.
Consumers are shopping mindfully, and cost-consciously, and are increasingly supporting local brands that prioritise sustainability. So how does your company face the myriad challenges of the retail and eCommerce market with confidence? Connect the dots in our Guide.
The new retail consumer: what’s changed and what you can do about it
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