An AI chatbot is a piece of software that interacts with a human through written language. It is often embedded in web pages or other digital applications to answer customer inquiries without the need for human agents, thus providing affordable effortless customer service.
An AI chatbot is a computer program that simulates human communication. Chatbots are frequently used in a wide variety of online situations, from customer service to sales. One of the best-known examples of Conversational AI delivered through chatbots includes eCommerce sites where bots allow customers to ask questions about a particular product and receive an instant response. As the technology underpinning AI chatbots has advanced, they have evolved from rudimentary tools to ones that can engage with consumers on a level that feels quite human and personal.
Not all chatbots utilise AI. Some are rules-based, delivering tightly structured dialogue based on user input. They are only able to recognise questions and comments when they match the keywords selected by the chatbot’s programmer. An artificial intelligence bot, on the other hand, employs machine learning and natural language processing to respond to human input even when it deviates from a pre-programmed script.
When compared to a rules-based chatbot, an AI chatbot comes with several additional benefits. These include:
While talk of machine learning and artificial intelligence may make the idea of building your own Conversational AI chatbot sound daunting, help is available. Start by thinking carefully about what you want to achieve with your chatbot, come up with a clearly defined strategy, and then start fuelling your chatbot with the data it needs.
Although it may sound challenging at first, creating a chatbot is surprisingly straightforward. Here’s why:
Whether you’d prefer a scripted chatbot or a more conversational AI chatbot, you can build it with the software offered by CM.com. Our team is available to provide the support you need to future-proof your customer engagements.
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