WhatsApp Business is particularly suitable for companies that want to improve their customer service. By being available on your customer’s favourite channel, you are easy to reach.
WhatsApp has introduced to Customer Service Window, a time frame of 24 hours after a customer sends you a message, in which you can communicate with your customers at a reduced rate.
Or reach out to customers with a template message to get a conversation started. Rich media such as video and images are supported.