Improve learning beyond the classroom•

Enhance every interaction with students, from personalised support and notifications to improved verification processes.

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Student updates

Send relevant updates such as acceptance letters, timetables and exam results.

24/7 Support

Students can reach you easily and anytime through their favourite channel.

Security

Get acceptance letters signed, quotes approved processed more securely.

Superior service

Streamline all conversations to improve quality with an omnichannel inbox.

Fast response time

Improve your response time with Mobile Service Cloud and respond efficiently.

Preschools and Crèche

Allow learners, employees, and educators to sign application documents securely from anywhere. Add online identification and Two-Factor Authentication through SMS to the enrolling procedure.

Universities and Colleges

Communicate easily across conversational channels in one omnichannel inbox. Enable collaboration between faculties, administrations and safe communication with students. Empower impactful online learning outside the classroom.

Schools

Automate and create smart chatbots for learners and parents to communicate about admissions, recruiting, registration FAQs, and daily services using conversational channels that learners frequently use.

Automate your student communications for enrolment, applications, FAQs about registration, and daily services.

Respond to students quickly and offer support using the conversational channels they prefer, such as SMS, Facebook Messenger, WhatsApp, WeChat, and others.

Scripted Chatbot

The learning and education journey does not end in the classroom, connect teachers and administrators to initiate conversations with students at home or on campus.

Engage with students via their preferred channels for support, campaigns, admission and timetable notifications, and more. Combine WhatsApp, Apple Messages for Business, Twitter and more, or select the channels students use daily.

Conversational Channels

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Latest articles

May 29, 2023 • WhatsApp

Reach out to customers via WhatsApp Business Message Templates

There are many ways to use WhatsApp Business to communicate with your customers. Utilising WhatsApp Business Message Templates makes your life easier and creates a professional, engaging experience every time.

May 22, 2023 • Conversational Commerce

Introducing Instagram Marketing Messages

In today's digital landscape, customer engagement is increasingly shifting towards social media platforms. This shift is well-founded, as personalised messaging on the messaging apps preferred by your customers can greatly enhance your brand awareness. With the introduction of Instagram's new Marketing Messages feature, you now have a powerful marketing tool at your disposal to increase your visibility where your customers are and re-engage them effectively, ultimately boosting your conversion rates.

May 11, 2023 • SMS

B2B Text Messaging Use Cases to Build Your Business

You’ve heard about SMS marketing campaigns for consumers, but what about SMS marketing for B2B? B2B text messaging is an effective way to communicate with your business clientele, enabling you to build relationships with decision-makers and offer information that helps them make buying decisions.

May 04, 2023 • Customer Experience

Guide to Understanding Omnichannel Customer Support

In the wake of the century, companies would primarily address customer issues over a phone call. However, the "want it now" consumer culture has resulted into a variety of channels; from social media to chat apps. The challenge therefore for many companies is not the availability on multiple channels (multichannel) but rather a consistency in the quality of customer support across all the channels (omnichannel).

May 03, 2023 • Sign

Sign your Documents at the Highest Level of Security with Qualified Electronic Signature (QES).

Electronic Signature has become a must-have for companies, regardless of size or industry. Being able to request, collect and store electronic signatures in a highly secure way saves companies time, money and protects the environment. Used directly via our platform or integrated into software through our API, our Sign solution allows you to send and receive electronic signatures through several channels. So far, we were already meeting eIDAS legislation requirements for Advanced Electronic Signatures (AdES).

Apr 25, 2023 • Conversational Commerce

From Inspiration to Booking: The Evolution of Travel Planning through Social Media

Attention all travel and leisure businesses! Are you ready to take your brand to new heights? If you haven't already, it's time to start tapping into the power of social media. From inspiring wanderlust to providing customer service, social media has revolutionised how people experience leisure and travel. And one tool that has played a significant role in this transformation is Facebook Messenger.

Apr 23, 2023 • Mobile Service Cloud

How Do You Create a Tagging System for eCommerce Customer Service?

Once your customer service team has more than three employees, it is difficult to explain to the rest of the organization what the customer service conversations are about. Adding tags to service conversations is a good method to tackle that problem.

ecommerce-peak-moments-data-shopping-season-kenya

Apr 23, 2023 • Marketing

Peak Moments in eCommerce: How to Prepare with Data

eCommerce has had phenomenal growth putting even more pressure on small websites to meet rising demand. Now is the time to explore how you can prepare for the increasing numbers of peak periods occurring throughout the year.

Apr 20, 2023 • Customer Experience

Peak Moments in eCommerce: How to Keep Your Customer Service on Point

Customer service is important year-round, but the pressure is even higher when eCommerce shopping season is at its peak. More orders come in, and that means more interactions. This blog article is for all the customer service heroes in the eCommerce industry. By the end of this blog, you will know how to prepare and keep customer service at the best level possible. We dive into solutions and challenges that may be common but deserve your attention. Keep reading because: shopping season is coming!