Enhance your FMCG Business in the omnichannel era•

Increase conversions, boost revenue, and drive efficiencies, with an omnichannel FMCG strategy.

Personal Care Products

Customers can interact with the personal care products brands, submit feedback and get offers through WhatsApp, SMS and other messaging channels.

Food and Beverages

Offer personalised food and beverages product updates whilst creating a seamless quote of particular products via the most popular chat channels.

Medicine

Automate personalised back in stock emails, SMS and WhatsApp message, and replenishment of products to retailers.

Household Products

Enable quick and seamless onboarding via digital signatures and keep client conversations inside their preferred messaging channels.

Real-time assistance through alerts and notifications

Automate the ordering process to save time for your team. Enable AI bots to predict orders based on previous orders, confirm the order with the retailer, and quickly enter the order into the system.

Conversational AI Cloud

Build and personalise promotional marketing campaigns

Save time and work more efficiently - by automating customer journeys across several channels using segments and workflows, while keeping campaigns hyper-personalised for new product releases.

Mobile Marketing Cloud

Reach customers on any channel

Provide your customers with on-the-go access to your customer support via their favourite messaging channels such as WhatsApp, Facebook Messenger, SMS and more in one interface

Conversational Channels

Engage

Mobile Service Cloud

Reach

Communications Platform

Personalise

Mobile Marketing Cloud

Automate

Conversational AI Cloud

Latest articles

May 29, 2023 • WhatsApp

Reach out to customers via WhatsApp Business Message Templates

There are many ways to use WhatsApp Business to communicate with your customers. Utilising WhatsApp Business Message Templates makes your life easier and creates a professional, engaging experience every time.

May 22, 2023 • Conversational Commerce

Introducing Instagram Marketing Messages

In today's digital landscape, customer engagement is increasingly shifting towards social media platforms. This shift is well-founded, as personalised messaging on the messaging apps preferred by your customers can greatly enhance your brand awareness. With the introduction of Instagram's new Marketing Messages feature, you now have a powerful marketing tool at your disposal to increase your visibility where your customers are and re-engage them effectively, ultimately boosting your conversion rates.

May 11, 2023 • SMS

B2B Text Messaging Use Cases to Build Your Business

You’ve heard about SMS marketing campaigns for consumers, but what about SMS marketing for B2B? B2B text messaging is an effective way to communicate with your business clientele, enabling you to build relationships with decision-makers and offer information that helps them make buying decisions.

May 04, 2023 • Customer Experience

Guide to Understanding Omnichannel Customer Support

In the wake of the century, companies would primarily address customer issues over a phone call. However, the "want it now" consumer culture has resulted into a variety of channels; from social media to chat apps. The challenge therefore for many companies is not the availability on multiple channels (multichannel) but rather a consistency in the quality of customer support across all the channels (omnichannel).

May 03, 2023 • Sign

Sign your Documents at the Highest Level of Security with Qualified Electronic Signature (QES).

Electronic Signature has become a must-have for companies, regardless of size or industry. Being able to request, collect and store electronic signatures in a highly secure way saves companies time, money and protects the environment. Used directly via our platform or integrated into software through our API, our Sign solution allows you to send and receive electronic signatures through several channels. So far, we were already meeting eIDAS legislation requirements for Advanced Electronic Signatures (AdES).

Apr 25, 2023 • Conversational Commerce

From Inspiration to Booking: The Evolution of Travel Planning through Social Media

Attention all travel and leisure businesses! Are you ready to take your brand to new heights? If you haven't already, it's time to start tapping into the power of social media. From inspiring wanderlust to providing customer service, social media has revolutionised how people experience leisure and travel. And one tool that has played a significant role in this transformation is Facebook Messenger.

Apr 23, 2023 • Mobile Service Cloud

How Do You Create a Tagging System for eCommerce Customer Service?

Once your customer service team has more than three employees, it is difficult to explain to the rest of the organization what the customer service conversations are about. Adding tags to service conversations is a good method to tackle that problem.

Apr 23, 2023 • Marketing

Peak Moments in eCommerce: How to Prepare with Data

eCommerce has had phenomenal growth putting even more pressure on small websites to meet rising demand. Now is the time to explore how you can prepare for the increasing numbers of peak periods occurring throughout the year.

Apr 20, 2023 • Customer Experience

Peak Moments in eCommerce: How to Keep Your Customer Service on Point

Customer service is important year-round, but the pressure is even higher when eCommerce shopping season is at its peak. More orders come in, and that means more interactions. This blog article is for all the customer service heroes in the eCommerce industry. By the end of this blog, you will know how to prepare and keep customer service at the best level possible. We dive into solutions and challenges that may be common but deserve your attention. Keep reading because: shopping season is coming!