Social distance, health and hygiene regulations create a need for seamless and touchless service.
Go beyond the physical ways of interacting and reach your guests via different online messaging channels.
Delivering the best service goes beyond the hotel lobby and should also include all online interaction.
Personalise your marketing messages to reach your guests on their mobile phones and preferred channels.
Giving your guests the opportunity to ask short questions via the channel most convenient for them, ensures they can spend as little time as possible between the research and booking phase.
Google’s Business Messages is transforming the digital landscape within the hospitality industry. Guests can reach out through multiple channels like Google Search, Google Maps, Website, and more thereby meeting them on the channels most convenient for their experience.Conversational Channels
Now that your customers can contact you from anywhere in the world, at any time, and on any device, you need to expand your traditional messaging channels beyond phone or email.
From WhatsApp and Facebook Messenger to Instagram Messaging and more, combine the channels most convenient for your customers. Thankfully, Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.Mobile Service Cloud
Create an intelligent, personalised conversational bot without a single line of code.
From self-service check-ins, restaurant orders, to anticipating needs based on past activity, integrating a Scripted or AI Chatbot into WhatsApp Business. Queries will be solved quickly, efficiently and increase five-star reviews and customer satisfaction.Conversational AI Cloud
Guests want to feel valued and heard throughout their journey and therefore it's important to make their experience an unforgettable one.
Through Mobile Marketing Cloud, you can really get to know your guests. Gather preferences like dietary requirements, whether they prefer romantic or family settings and use this information to send personalised offers via their favourite channels.Mobile Marketing Cloud
We've collaborated with our clients to share their success stories. Explore how businesses in the hospitality and travel industry use our solutions to provide an optimal customer experience.
“In conjunction with a scripted chatbot, WhatsApp has given us a powerful solution to support more than 68 000 customers and provide prompt consistent responses."
SafariNow.com turned to CM.com's SMS API to deliver notifications to its bookers and sellers to keep them informed about booking confirmations, incoming quotes, inquiries and cancellations.
RVshare realised a significant increase in inbound traffic from desktop users, and nearly doubled the visible returning visitors on Safari using TraceDock.
Sushi Shop turned to CM.com's SMS API to deliver notifications around the world and improve customer experience.
In this mini-guide, we look at how customer service can use technology to engage with travellers in the most convenient way.
In this whitepaper, we highlight the five biggest challenges in the hospitality sector, and how technology can help to solve them.
Are you a digital frontrunner or a satisfied traditionalist? Discover how tech-driven your experience is and receive advice on the next steps in your digital transformation.
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