Enhance your business service experiences•

Improve professional relationships and personalise support for all your clients.

Talk to an expert

professional services industry hero medium

Optimal access

Clients can reach you easily, anytime, anywhere via their favourite channel.

Personal updates

Send relevant and secure updates such as lease agreements and legal documents.

Security

Ensure confidential documents and files are processed more securely.

Excellent service

Optimise interactions to increase quality with an omnichannel inbox.

Fast response time

Empower your staff to deliver support on any channel inside one inbox.

Recruitment

Enable clients and colleagues to complete contracts quickly and securely wherever they are. This immediately improves efficiencies as well as secures interactions via Two-Factor Authentication using SMS , Email or WhatsApp.

Real Estate

The home-buying and renting process is a stressful time for people. From property viewing to lease signing - enable it all through channels which are most convenient for clients.

Legal Services

Clients want to communicate with you in the way they like best which means providing them with on-the-go access to your customer support through their favourite messaging channels.

Adding value to business services

With the right technology, recruitment, real estate, and legal services can speed up manual business processes, and increase the level of service within your business.

Discover our solutions

Use Conversational AI to connect with clients

Using preferred channels ensures that buyers are more likely to read messages and respond - create efficiency by automating FAQs inside these channels, so your agents can focus on selling more.

Conversational AI Cloud

Optimise your legal services

Legal Tech is the technology that makes it easier for law firms to deliver services to clients.

It offers forward-thinking firms an opportunity to improve their overall efficiency and increase their client experience.

Thanks to the easy all-in-one HR software integrated with Sign, companies acquire a better understanding of their administration and has streamlined HR processes.

Read Customer Story

Thanks to the integration of Sign into Kolibri's software, real estate customers can sign contracts quickly and efficiently.

Read Customer Story

Engage

Mobile Service Cloud

Reach

Communications Platform

Personalise

Mobile Marketing Cloud

Automate

Conversational AI Cloud

Latest articles

May 29, 2023 • WhatsApp

Reach out to customers via WhatsApp Business Message Templates

There are many ways to use WhatsApp Business to communicate with your customers. Utilising WhatsApp Business Message Templates makes your life easier and creates a professional, engaging experience every time.

May 22, 2023 • Conversational Commerce

Introducing Instagram Marketing Messages

In today's digital landscape, customer engagement is increasingly shifting towards social media platforms. This shift is well-founded, as personalised messaging on the messaging apps preferred by your customers can greatly enhance your brand awareness. With the introduction of Instagram's new Marketing Messages feature, you now have a powerful marketing tool at your disposal to increase your visibility where your customers are and re-engage them effectively, ultimately boosting your conversion rates.

May 11, 2023 • SMS

B2B Text Messaging Use Cases to Build Your Business

You’ve heard about SMS marketing campaigns for consumers, but what about SMS marketing for B2B? B2B text messaging is an effective way to communicate with your business clientele, enabling you to build relationships with decision-makers and offer information that helps them make buying decisions.

May 04, 2023 • Customer Experience

Guide to Understanding Omnichannel Customer Support

In the wake of the century, companies would primarily address customer issues over a phone call. However, the "want it now" consumer culture has resulted into a variety of channels; from social media to chat apps. The challenge therefore for many companies is not the availability on multiple channels (multichannel) but rather a consistency in the quality of customer support across all the channels (omnichannel).

May 03, 2023 • Sign

Sign your Documents at the Highest Level of Security with Qualified Electronic Signature (QES).

Electronic Signature has become a must-have for companies, regardless of size or industry. Being able to request, collect and store electronic signatures in a highly secure way saves companies time, money and protects the environment. Used directly via our platform or integrated into software through our API, our Sign solution allows you to send and receive electronic signatures through several channels. So far, we were already meeting eIDAS legislation requirements for Advanced Electronic Signatures (AdES).

Apr 25, 2023 • Conversational Commerce

From Inspiration to Booking: The Evolution of Travel Planning through Social Media

Attention all travel and leisure businesses! Are you ready to take your brand to new heights? If you haven't already, it's time to start tapping into the power of social media. From inspiring wanderlust to providing customer service, social media has revolutionised how people experience leisure and travel. And one tool that has played a significant role in this transformation is Facebook Messenger.

Apr 23, 2023 • Mobile Service Cloud

How Do You Create a Tagging System for eCommerce Customer Service?

Once your customer service team has more than three employees, it is difficult to explain to the rest of the organization what the customer service conversations are about. Adding tags to service conversations is a good method to tackle that problem.

Apr 23, 2023 • Marketing

Peak Moments in eCommerce: How to Prepare with Data

eCommerce has had phenomenal growth putting even more pressure on small websites to meet rising demand. Now is the time to explore how you can prepare for the increasing numbers of peak periods occurring throughout the year.

Apr 20, 2023 • Customer Experience

Peak Moments in eCommerce: How to Keep Your Customer Service on Point

Customer service is important year-round, but the pressure is even higher when eCommerce shopping season is at its peak. More orders come in, and that means more interactions. This blog article is for all the customer service heroes in the eCommerce industry. By the end of this blog, you will know how to prepare and keep customer service at the best level possible. We dive into solutions and challenges that may be common but deserve your attention. Keep reading because: shopping season is coming!