Instagram Messaging

Connect and engage with customers on Instagram

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

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Connect to the Instagram community


Engage with 1 billion active users

Have personalised and meaningful conversations with your customers on Instagram Messaging.


Provide excellent customer service

With 1-on-1 customer care on your customers' preferred channel, response rates and customer satisfaction increase.


Optimise your customer journey

Deploy Instagram for brand discovery, to educate and nurture consumers and drive sales.

Increase Engagement with Instagram Marketing Messages

Boost customer engagement with Instagram's automated business-initiated messages, providing customers with the opportunity to hear from their favorite brands in innovative ways not possible before on the platform.

Messenger API for Instagram

Connect with 150M on Instagram. Improve customer satisfaction and sales by having meaningful conversations with consumers through Instagram Messaging. Scale audience conversations with Instagram API.

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Use as your Instagram Messaging provider

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Access all channels

Get access to all messaging channels available through the platform.

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One dashboard

Connect them all in one interface and deliver superior experiences.

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Use our Business Messaging API to integrate Instagram into your own software.

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Built-in features

Benefit from built-in features like quick replies, chatbots and send rich media.

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Channel fallback

We can guarantee the delivery of your message with a fallback to SMS.

Instagram Messaging business messaging API supports Instagram Messaging

“We are thrilled that is launching the support of Instagram Messaging within its Business Messaging API and Clouds Solutions. The Messenger API for Instagram will now enable all businesses to connect with customers on their preferred messaging channel, while integrating existing tools and data to drive business outcomes,” said Konstantinos Papamiltiadis, VP of Platform Partnerships at Messenger.

“By integrating the Messenger API for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.”

Get access to Instagram Messaging via our API or Software

business messaging api

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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Mobile Service Cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

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We offer three pricing bundles to suit your business needs

Pricing quoted in KES

From 13099

per month

Monthly Active Users
  • Counts the number of unique users you engaged within a calendar month.

  • The best option for multiple messages to a limited set of users.

  • Use Cases: newsletters, daily updates.

From 9499

per month

  • Counts the amount of 24-hours window messages to a unique user.

  • The best option for chats with customers with a clear start and endpoint.

  • Use Cases: customer support, Q&A, conversational bots.

From 9499

per month

  • Counts all inbound and outbound messages to applicable channels.

  • The best option for single messages with limited responses.

  • Use Cases: notifications, reminders, marketing

The guide to conversational messaging

Why businesses need It

Instagram Messaging is just one of many messaging channels used by more and more brands. The emergence generates many questions from businesses. Download our guide to get to know Instagram, and all the other messaging channels.


Your customers are messaging on Instagram. Are you?

Instagram messaging enables direct one-on-one, business-to-consumer communication.

Connect through and be sure to reach your customers on their preferred channel and get your conversations started.

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