Have personalised and meaningful conversations with your customers on Instagram Messaging.
With 1-on-1 customer care on your customers' preferred channel, response rates and customer satisfaction increase.
Deploy Instagram for brand discovery, to educate and nurture consumers and drive sales.
Boost customer engagement with Instagram's automated business-initiated messages, providing customers with the opportunity to hear from their favorite brands in innovative ways not possible before on the platform.
By using personalized recurring notifications based on a customer's preferences, you can offer relevant content or announcements that resonate with their interests and increase satisfaction.
Inform your audience about new product launches, build excitement and anticipation, create buzz around your new product, and ultimately drive sales and revenue for your business.
Improve customer retention by keeping your customers informed about sales deals, improve their overall experience, and increase the likelihood of repeat business and customer loyalty.
By using personalized recurring notifications based on a customer's preferences, you can offer relevant content or announcements that resonate with their interests and increase satisfaction.
Read MoreInform your audience about new product launches, build excitement and anticipation, create buzz around your new product, and ultimately drive sales and revenue for your business.
Read MoreImprove customer retention by keeping your customers informed about sales deals, improve their overall experience, and increase the likelihood of repeat business and customer loyalty.
Read MoreConnect with 150M on Instagram. Improve customer satisfaction and sales by having meaningful conversations with consumers through Instagram Messaging. Scale audience conversations with Instagram API.
Contact UsGet access to all messaging channels available through the CM.com platform.
Connect them all in one interface and deliver superior experiences.
Use our Business Messaging API to integrate Instagram into your own software.
Benefit from built-in features like quick replies, chatbots and send rich media.
We can guarantee the delivery of your message with a fallback to SMS.
“We are thrilled that CM.com is launching the support of Instagram Messaging within its Business Messaging API and Clouds Solutions. The Messenger API for Instagram will now enable all businesses to connect with customers on their preferred messaging channel, while integrating existing tools and data to drive business outcomes,” said Konstantinos Papamiltiadis, VP of Platform Partnerships at Messenger.
“By integrating the Messenger API for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.”
Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.
Read moreOne solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.
Read morePricing quoted in KES
per month
Counts the number of unique users you engaged within a calendar month.
The best option for multiple messages to a limited set of users.
Use Cases: newsletters, daily updates.
per month
Counts the amount of 24-hours window messages to a unique user.
The best option for chats with customers with a clear start and endpoint.
Use Cases: customer support, Q&A, conversational bots.
per month
Counts all inbound and outbound messages to applicable channels.
The best option for single messages with limited responses.
Use Cases: notifications, reminders, marketing
Instagram Messaging is just one of many messaging channels used by more and more brands. The emergence generates many questions from businesses. Download our guide to get to know Instagram, and all the other messaging channels.
DownloadInstagram messaging enables direct one-on-one, business-to-consumer communication.
Connect through CM.com and be sure to reach your customers on their preferred channel and get your conversations started.
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