Instagram Messaging.

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

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Connect to the Instagram Community

Engage with 1 billion active users

Have personalised and meaningful conversations with your customers on Instagram Messaging.

Provide Excellent Customer Service

With 1-on-1 customer care on your customers' preferred channel, response rates and customer satisfaction increase.

Optimise Your Customer Journey

Deploy Instagram for brand discovery, to educate and nurture consumers and drive sales.

Messenger API for Instagram

Instagram is a popular way to connect with brands. Every month 150 million people have a conversation with a business on Instagram through public comments, direct messages and story replies.

With Instagram Messaging, consumers can message businesses via their Instagram Business profile, their shop, and stories. For businesses, there is a huge opportunity to improve customer satisfaction and drive sales by having meaningful conversations with people on Instagram.

The API allows businesses to manage and scale the conversations with their audience on Instagram.

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Instagram Messaging

Use CM.com as Your Instagram Messaging Provider

Access All Channels

Get access to all messaging channels available through the CM.com platform

One Dashboard

Connect them all in one interface and deliver superior experiences

One API

Use our Business Messaging API to integrate Instagram into your own software

Built-in Features

Benefit from built-in features like quick replies, chatbots, and send rich media

Channel Fallback

We can guarantee the delivery of your message with a fallback to SMS

CM.com Business Messaging API Supports Instagram Messaging

“We are thrilled that CM.com is launching the support of Instagram Messaging within its Business Messaging API and Clouds Solutions. The Messenger API for Instagram will now enable all businesses to connect with customers on their preferred messaging channel, while integrating existing tools and data to drive business outcomes,” said Konstantinos Papamiltiadis, VP of Platform Partnerships at Messenger.

“By integrating the Messenger API for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.”

Instagram Messaging

Get Access to Instagram Messaging via Our API

business messaging api

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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Instagram Messaging - Conversational Bundle Pricing

Pick the Bundle that fits your needs

Monthly Active Users (unique customers) Price*

Up to 500

KES 12,499 / month

Up to 1000

KES 18,799 / month

Up to 2500

KES 31,399 / month

Up to 5000

KES 43,999 / month

Up to 10000

KES 62,899 / month

> 10000

Contact us for Custom Pricing

* One-time onboarding fee applies

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Request Instagram Messaging Access Today

Instagram messaging enables direct one-on-one, business-to-consumer communication.

Connect through CM.com and be sure to reach them on their preferred channel and get your conversations started.

Get Early Access

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