Optimise Customer Service and Boost Efficiency.

Mobile Service Cloud - deliver a superior experience, and engage your customers through their preferred mobile channel.

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Exceed your customer's needs and expectations

Customer Satisfaction

Increase your customer satisfaction by exceeding their expectations. Let your customers communicate with you, the same way they do with friends and family.

Full-Service Cloud

Reduce pressure on your customer care agents. Handle all conversations from one dashboard. Work efficiently between teams and automate recurring requests.

Seamless Conversations

Have seamless conversations regardless channel or time. Our smart data tooling generates 360 degree customer profiles so you are relevant at every interaction.

All-In-One Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimizes pressure on your agents and enables you to maximize NPS and ROI.

Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.

One Cloud, All Channels, Tools, and Features

The Mobile Service Cloud offers all the channels, tools, and features you need to provide superior customer experience, reduce pressure on your customer care team, and improve business results.

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One Dashboard for All Channels

Questions are coming in via many channels and customers want answers quickly. Wouldn’t it be easy if all conversations could be handled from the same dashboard?

Our Customer Contact application offers an intuitive dashboard you can start with right away. No development skills needed. Customer Contact is specifically designed to make life of the customer care agent easier.

Create order in the overload of communication channels and save valuable time for your agents. Use quick replies to reduce response time, continue the conversation across channels and seamlessly transfer chats to other teams.

More on Customer Contact
Customer Contact dashboard

Available Messaging Channels

sms
whatsapp
apple business chat
viber
rcs
facebook messenger
telegram
twitter

Use a Chatbot to Automate your Conversations

Create a bot that fully automates conversations at every stage of your funnel and speed up customer resolutions. Leave repetitive questions to chatbots and hand over the conversation to a customer support agent when necessary This way, you can still be of real value to your customers whilst offering 24/7 support.

  1. Available on WhatsApp and any other channel and device.

  2. Available on WhatsApp and any other channel and device.

  3. Guaranteed results.


More about our Chatbot
chatbot conversation example

Build Unique Segments With the Customer Data Platform

Regardless of channels, each interaction should hold value to your customer. That means anticipating their needs, and definitely not asking them to repeat themselves over and over. Customers can now continue their conversations whenever they want, as if a chat never ended.

This means you need clear insight in previous conversations. Has the customer complained before? What does he usually buy? How long has he been a customer for? By orchestrating your data to build rich 360 degree customer profiles, you can anticipate on your customer’s needs and offer them the service to turn them into happy, returning customers. 

More About CM Data
CM Data

Turn Each Conversation Into a Sales Opportunity

Customer satisfaction and issue resolution are highly important. But so is profit. So what if we told you that such conversations allow for a whole new way of selling your products?

Is a customer asking to return a product? Why not offer an alternative he can pay for right in the chat? Or how about consumers looking for product recommendations?

With links to alternative payment options, like mobile payments, your customers can make a purchase without ever leaving the conversation.

In-app payments

Get Started With the Mobile Service Cloud

Offer better customer service via our communication platform, with a wide range of messaging channels to connect to all your customers. Contact one of our experts or schedule a date for a demo to get all the information you need.

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Mobile Service Cloud - Pricing

Pricing per month

Basic

From KES 2,399

  • Omnichannel dashboard

  • Quick & automated replies

  • Basic statistics & reports

  • Support: Email ticket support - business hours

  • Channels: Access to all channels

Advanced

From KES 4,899

  • All basic features

  • + Skills-based routing

  • + Advanced statistics & reports

  • + Software integrations

  • Support: Email / chat / phone - business hours

  • Channels: Access to all channels

Pro

Price on request

  • All advanced features

  • + 360 customer profiles

  • + Customer branding & style

  • + Customer Satisfaction Measurement

  • + Screen sharing

  • Support: Email / chat / phone - 24/7

    99.95% Uptime Guarantee

  • Channels: Access to all channels

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