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Mobile Service Cloud

All-In-One Customer Service Software

Go all-in on customer support, exceed expectations, and turn one-time shoppers into lifelong customers.

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Discover Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.


8 Customer service KPIs you need to measure

8 Customer Service KPIs

Get the guide

In this guide, you will discover 8 measurable KPIs to improve performance within your customer service department: Customer KPIs & Operational KPIs. The right customer service software will help you to effectively measure the performance of these KPIs.

Download guide

Communicate via all channels in one inbox

Interact with your customers through their preferred messaging channels like WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox. 

  1. One omnichannel Inbox for all conversations

  2. Streamline all conversations to increase quality and efficiency

  3. Provide service everywhere, to be easily accessible for customers

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Collaborate with internal and external teams

With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers. 

The options are endless: leave comments, snooze conversations or assign to the right colleague. 

  1. Communicate with customers, colleagues and partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

Integrate software and tools of your choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.

Show customer data right next to the customers’ question. No need to search for data in multiple systems. 

  1. Integrate with your CRM, ERP or CDP

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact

chatbot conversation example

Automate conversations with a Chatbot

Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.

More about our Chatbot

  1. 24/7 Availability: always a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no need to code

Want to see what Mobile Service Cloud can do for you?

Have a closer look at our software and find out what it can mean for your business in our deep dive video.

Watch demo video

Powerful features to optimise customer service

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily.

Customer Profile

Build customer profiles with your CRM or CDP and other data sources.

How other brands use Mobile Service Cloud

Be inspired by other brands and businesses. Find out how they improve their customer service with Mobile Service Cloud. The most trusted customer service software by companies in retail, service, leisure, travel, B2B, events, and many more.

Revolution Beauty interacts with hundreds of people each day. To maximise productivity, they use Mobile Service Cloud, consolidating all conversations via all channels into one view.

CompareGuru assists consumers in making informed decisions. To have all their communications automated and streamlined, they chose Mobile Service Cloud.

Read more

My Jewellery seamlessly aligns the online and offline shopping experience with Mobile Service Cloud and increases customer experience.

Read more

Pricing and packages for Mobile Service Cloud

Based on annual billing (+ 5% monthly)


Per user per month

From KES 4,199
  • Omnichannel inbox

  • Predefined responses

  • Basic statistics and reporting

  • Scripted chatbot *additional pricing applicable

  • Support via email

  • 99.9% uptime guarantee


Per user per month

KES 7,799
  • All Basic features included

    Min. 5 users

  • Customer profile (single integration)

  • Communications streams (max 10)

  • Internal and external team collaboration

  • VoIP-integration

  • Multiple brands and languages

  • Support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee


Per user per month

KES 14,299
  • All Advanced features included

    Min. 5 users

  • Customer profile (multi integrations)

  • Communications streams (max 50)

  • Advanced statistics and reporting

  • Conversion tracking

  • Conversational AI Cloud integration *additional pricing applicable

  • 24/7 support via email, Live Chat, WhatsApp, and phone

  • 99.9% uptime guarantee

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