Pricing

Conversational Channels•

Provide your customers with on-the-go access to your business via all their favourite conversational channels.

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Incl. 1 profile

Free**

Easily start interacting with your customers via their preferred channel
1 Conversational Profile: pick one channel next to SMS to engage your customers
**No monthly fee, only pay for messaging traffic

Basic

Incl. 4 profiles

KES 8,290

Add extra channels and meet customers where they are for the best experience
4 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing

Advanced

Incl. 14 profiles

KES 26,290

Scale up your conversational strategy, engage your audience anytime, anywhere
14 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing

Pro

Incl. 99 profiles

Rely on our platform to give a great customer experience on any relevant channel
99 Conversational Profiles: add channels or more locations, numbers, or accounts
Customised implementation to match your needs

All our messaging subscriptions include:

SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)
Access to the self-service CM.com platform that allows you to onboard new channels and keep control of your traffic
First-class service of our support team during office hours (CET) via Email tickets, Chat. and phone. Please contact us for a personalised support plan.

*These messaging subscriptions are applicable for contracts from August 15th, 2022 onwards.

Monthly Active Users

Ideal for continuous engagement within a month with your customers. This bundle counts unique users with whom messages were exchanged within a calendar month.

Conversations Bundle

Ideal for inbound and outbound conversations within a 24-hour window. This bundle counts the amount of sessions exchanged with a unique user that lasts 24 hours.

Messages Bundle

Ideal for sending out single messages with limited expected responses. This bundle counts all your outbound (MT) and inbound (MO) messages.

* Pricing based on annual billing, for monthly invoicing add 5%
** One-time channel onboarding fee of KES 71,890 applies
*** Additional channel-based costs may apply
***Not sure about the right bundle for your business? Ask our team to find the most appropriate bundle for you via our price calculator***
MONTHLY ACTIVE USERS BUNDLE	Monthly Fee	CONVERSATIONS BUNDLE	Monthly Fee	MESSAGES BUNDLE	Monthly Fee
MONTHLY ACTIVE USERS BUNDLE	Monthly Fee	CONVERSATIONS BUNDLE	Monthly Fee	MESSAGES BUNDLE	Monthly Fee
Up to 500	KES 13,099	Up to 1000	KES 9,499	Up to 10000	KES 9,499
Up to 1000	KES 20,299	Up to 2500	KES 17,899	Up to 25000	KES 17,899
Up to 2500	KES 37,099	Up to 5000	KES 26,299	Up to 50000	KES 26,299
Up to 5000	KES 55,099	Up to 10000	KES 38,299	Up to 100000	KES 38,299
Up to 10000	KES 81,499	Up to 25000	KES 69,499	Up to 250000	KES 69,499
> 10000	Contact us for custom pricing	> 25000	Contact us for custom pricing	> 250000	Contact us for custom pricing