CM.com products, mobile-first, multi-channel

Staying connected has never been more important - ensure business continuity with one platform for customer engagement.

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CM.com products

We offer software suites for marketing, customer support and eCommerce. For developers, we offer a suite of APIs to connect directly with our CPaaS platform. Helping businesses securely engage, convert, support and retain their customers is what drives us.

Powerful products to supercharge your omnichannel strategy

Empower your business

Improve Customer Experience

Handle all your inbound and outbound customer queries with ease, 24/7 and create personalized experiences at scale.

Boost Customer Satisfaction

Keep your customers educated, informed and engaged with conversations that are instant, relevant, and personalized on their favorite channel.

Increase Customer Engagement

Inform your customers with relevant and personalized information when it matters most during each step in the customer journey.

Secure Account Access

Online security is critical in this digital world - keep customers' accounts safe whilst protecting your business from cybercrime with secure two-factor authentication.

Personalization - the core of successful communications

Our Customer Data Platform (CDP) collects data from any source and orchestrates it into unified customer profiles. Target specific segments and automate every campaign so your brand is there at every stage of your customer journey.

Contact sales More about CDP

Directly connected to mobile carriers and OTT channels

Facebook Messenger

Facebook

Directly connect your business to Facebook Messenger with CM.com.

Apple partner

Apple

Directly connect your business to Apple Business Chat with CM.com.

whatsapp partner

WhatsApp

Get WhatsApp for Business account and template approval with CM.com.

Connect to our messaging channels how you prefer

Use our platform or yours

Product Web-based Interface (Platform) API (Integration)

SMS

Voice & Talk

Email

WhatsApp

Chat

Facebook Messenger

Twitter

Viber

Push Notifications

Campaigns - SMS, WhatsApp, & Push

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Supported messaging channels

Whatsapp Business
Facebook Messenger
Twitter
Viber
travelstart
Apple Business Chat
Telegram

The omnichannel contact center solution

The way today’s customers interact with brands is fundamentally shifting. We are moving from the digital era to the conversational era. Customers find, compare, and buy on their mobile phones.

To address this, contact centers need to adapt to offer their customers platforms that boast instant and efficient customer support via messaging channels, whilst improving agent efficiency. 

With Customer Contact, your business can make the most of every customer interaction with seamless and personalized omnichannel conversations whilst empowering your staff to deliver exceptional support.

Customer Contact
customer contact

Connect to our platform solutions how you prefer

Use our platform or yours

Product Web-based Interface (CM.com) API (Integration)

Electronic Signatures

Event Ticketing

Mobile Authentication

X

One-Time-Passwords

How to connect?

api and sdks for deveopers

API for Developers

Build and optimize programmatic communication at scale. Our APIs can be implemented to communicate via various channels - amongst others SMS, WhatsApp, Apple Business Chat, and Viber.

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web-based interface

Web-based Interface

Our user friendly Web-based Interface empowers individuals to create, send and schedule mobile marketing campaigns, notifications, build mobile landing pages, sign documents online, and more.

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Why CM.com's communications platform as a service?

Direct operator connections

Our platform is connected to 1000+ operator networks in 195 countries. This means that you can benefit from high quality routes at the best price.

Security & compliance

ISO certified platform, WASPA member and GDPR Complaint. Our Network Operations Centre monitors 24/7/365.

Global reach with local presence

We have offices around the world with local expertise. We have 2 data centers in the Netherlands, 1 in South Africa, and 1 in Hong Kong.

Ready to try our platform?

Create your account and take a look around - it's free. Choose one or a combination of our products. Select the products you need and start enriching each step of the customer journey within every business department.

Try for free

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