rcs
RCS Business Messaging

Discover the next generation of text messaging•

Improve your customer experience and mobile marketing with RCS Business Messaging.

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The future of mobile messaging is here

Get started with RCS in 3 easy steps

Create an account on CM.com

To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.

Get started now

Request RCS access

Once logged in, you will find "Channels" on your dashboard - request access via the RCS icon. We'll keep you informed throughout the on-boarding process.

Enrich your communications

Send rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox! All you need is your customers’ phone number.

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Redefine mobile messaging with RCS

For years, SMS has dominated the way we communicate via mobile. It still is one of the most reliable channels, but new channels with richer features continue to emerge.

RCS is like modern day messaging apps, with a big difference of using the carrier networks instead of the internet. It allows brands to enhance how they engage with customers on many different levels. 

  1. Verified Sender: Know who is reaching out to you.

  2. Rich Content: Send Images, GIFs, Live Audio and Video.

  3. Engagement: Improve your conversion and click rate.

  4. Dialogue: Chatbot support, calls and live chats.

How RCS is transforming business messaging

RCS is going to change the way we use SMS and takes communication with customers to a whole new level. Learn how our customers used RCS as a messaging channel.

Take customer communication to the next level

All channelsAll channels

Get access to all messaging channels available through the CM.com platform

One API

Use our Business Messaging API to integrate RCS into your own software

Gain trust

As an RCS verified sender, your customer always knows it's you.

Built-in features

Add rich content like pictures, GIFs, audio, and even video to your message.

Channel fallback

We can guarantee the delivery of your message with a fallback to SMS.

Get access to RCS via our API or software

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high-volume two-way messaging and global reach capabilities.

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Mobile Marketing Cloud

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like WhatsApp, empowering you to create personalised omnichannel experiences that increase customer engagement.

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Mobile Service Cloud

Mobile Service Cloud

One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.

Read more

Get started with RCS business messaging

Request access to RCS Business Messaging and increase your conversions and service.

RCS is only a part of our Business Messaging API. Connect with our platform to discover then all. They’re all in one place, ensuring you full access to reach your customers on the channel they’re on today.

Request accessTalk to an expert

Latest articles

Aug 05, 2022 • Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support.
Jul 18, 2022 • Messaging

Conversational Commerce: Be Where Your Customers Are

Mobile leads the way; customers find, compare and completes their purchases from their mobile phone. The expectations from consumers when using mobile as a channel, is therefore totally different than that of 10 years ago. Nevertheless, many companies still organise their marketing, sales and support the same way they did back then.
Jul 15, 2022 • Messaging

How To Optimise Customer Conversations via Instagram’s Direct Messages

Building meaningful relationships with customers is something we all wish to do. A good customer relationship will increase brand loyalty and, in the long run, revenue. Instagram is an excellent place to build good customer relations due to its social nature.
Jul 13, 2022 • Messaging

An Introduction to Google's Business Messages API

Google plays an important role in most people's daily lives, with statistics showing that the site was visited billion times in January 2022 alone. Considering this prevalence, it’s no surprise that businesses are leveraging the site to better connect with customers and Google's Business Messages, launched in 2021, are facilitating just this.
Jul 05, 2022 • Messaging

Everything You Need To Know About Google’s Business Messages

Launched in 2017, Google’s Business Messages has been gaining traction over the past couple of years and, with desktop emerging in 2021, is now a great solution for businesses and customers to interact directly from their Google My Business listing. Google’s 92% market share accounts for billions of searches per day, with 60% searching on mobile devices.
Jul 05, 2022 • Messaging

The Benefits of SMS Marketing

When it comes to getting your marketing message across, open rates are key. If people don't open your comms, they're not going to be moved by your message. So which channel delivers the best open rates? Facebook Messenger? Email? In-app push messaging? The answer is not what you'd expect…
Jun 14, 2022 • Messaging

Chat Apps - Choosing Between Channels

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
May 10, 2022 • Messaging

An Actionable Guide on UX Using Omnichannel Communication

If you’re in the business of sales – whether it’s a physical product or a service – then you’ve likely come across the concept of omnichannel user experiences (UX) through a Mobile Service Cloud. If you haven’t, then you need to read on.
May 09, 2022 • Messaging

How to Use Google’s Business Messages to Improve Customer Service

“How easy is it to do business with us?” If this is a question that you’ve asked your customers at any point in the last two years then you’re acutely aware of the importance of keeping your customers happy. If you haven’t asked this question, then you may find some valuable nuggets of information in this article.
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