rcs
RCS Business Messaging

Discover the next generation of text messaging•

Improve your customer experience and mobile marketing with RCS Business Messaging.

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The future of mobile messaging is here

Get started with RCS in 3 easy steps

Create an account on CM.com

To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.

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Request RCS access

Once logged in, you will find "Channels" on your dashboard - request access via the RCS icon. We'll keep you informed throughout the on-boarding process.

Enrich your communications

Send rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox! All you need is your customers’ phone number.

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Redefine mobile messaging with RCS

For years, SMS has dominated the way we communicate via mobile. It still is one of the most reliable channels, but new channels with richer features continue to emerge.

RCS is like modern day messaging apps, with a big difference of using the carrier networks instead of the internet. It allows brands to enhance how they engage with customers on many different levels. 

  1. Verified Sender: Know who is reaching out to you.

  2. Rich Content: Send Images, GIFs, Live Audio and Video.

  3. Engagement: Improve your conversion and click rate.

  4. Dialogue: Chatbot support, calls and live chats.

How RCS is transforming business messaging

RCS is going to change the way we use SMS and takes communication with customers to a whole new level. Learn how our customers used RCS as a messaging channel.

Take customer communication to the next level

All channelsAll channels

Get access to all messaging channels available through the CM.com platform

One API

Use our Business Messaging API to integrate RCS into your own software

Gain trust

As an RCS verified sender, your customer always knows it's you.

Built-in features

Add rich content like pictures, GIFs, audio, and even video to your message.

Channel fallback

We can guarantee the delivery of your message with a fallback to SMS.

Get access to RCS via our API or software

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high-volume two-way messaging and global reach capabilities.

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Mobile Marketing Cloud

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like RCS, empowering you to create personalised omnichannel experiences that increase customer engagement.

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Mobile Service Cloud

Mobile Service Cloud

Want to provide customer service via RCS Business Messaging? With Mobile Service Cloud, you can interact with your customers via any channel - all in one easy-to-use inbox. Provide a consistent experience across channels.

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Get started with RCS business messaging

Request access to RCS Business Messaging and increase your conversions and service.

RCS is only a part of our Business Messaging API. Connect with our platform to discover then all. They’re all in one place, ensuring you full access to reach your customers on the channel they’re on today.

Request accessTalk to an expert

Latest articles

Feb 03, 2023 • Messaging

Why SMS is just as relevant as ever

Nokia introduced its first mobile phone with an SMS feature, but owning a mobile phone was still relatively unusual. Fast forward through the next decade and SMS’s popularity has exponentially exploded.
Jan 24, 2023 • Messaging

How WhatsApp Business Can Help With Abandoned Carts Recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
Jan 24, 2023 • Messaging

Increase Conversion With Promotional Messages on WhatsApp

In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customers needs and sensibilities.
Jan 20, 2023 • Messaging

How to Use WhatsApp for Tracking and Order Updates

Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
Nov 23, 2022 • Messaging

Why communication on the right channels is key

Today’s consumers expect simplicity and convenience when communicating with a business. That means easy engagement and reachability when the customer needs it. Being present on the right communication channels can make or break the customer experience.
Nov 21, 2022 • Messaging

9 mobile marketing mistakes to avoid next year

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every company needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made next year.
Oct 10, 2022 • Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of parcels being delivered on a daily basis, communication has become an integral part in the world of logistics and transportation. If there is one thing that customers want, it's helpful information about their package.
Aug 05, 2022 • Messaging

Why Do I Need a Google’s Business Messages Partner?

Google is making companies even more accessible through the launch of Google’s Business Messages, allowing customers to reach you in their moment of need. While the messaging service is available as an app, larger businesses are better suited to engage with customers through Google's Business Messages API, which requires partner support.
Jul 18, 2022 • Messaging

Conversational Commerce: Be Where Your Customers Are

Mobile leads the way; customers find, compare and completes their purchases from their mobile phone. The expectations from consumers when using mobile as a channel, is therefore totally different than that of 10 years ago. Nevertheless, many companies still organise their marketing, sales and support the same way they did back then.
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