Set your business up for success from the start by offering seamless support before, during, and after customers have purchased from you.
When it comes to communicating with your brand, a top quality customer experience requires continuity. Make engagement accessible as possible.
Creating exceptional experiences is crucial to increasing customer loyalty, improving employee productivity, and raising your organization's bottom line.
Make each customer feel recognized by providing the unique and personalized support they deserve. Covert customers into advocates.
Enable customer conversations on multiple channels - serve customers over SMS, Messaging Channels, Email and over the phone, all while managing your communication from a single platform.
Help support agents handle higher priority conversations. Provide quick answers to FAQs by setting up rule-based keyword chatbots with ¨if/then¨ logic and Interactive Voice Response (IVR).
Give your support agents the visibility they need into each customer’s full conversation history so they can better service now and in the future.
Collect data in our Customer Data Platform and segment groups of customers based on behavior. With a 360° view of each customer, you can exceed expectations whilst offering excellent support.
Receive incoming support queries or start a conversation with your customers from a single platform and manage Facebook, WhatsApp, Twitter, SMS, Telegram and Viber together in one inbox.
Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS and Viber.
Our Voice API enables any developer to create and maintain call flows. It provides the control and flexibility to easily build modern IVR applications your customers enjoy using.
Receive incoming support queries or start a conversation with your customers from a single platform and manage Facebook, WhatsApp, Twitter, SMS, Telegram and Viber together in one inbox.Customer Contact
Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS and Viber.API docs
Our Voice API enables any developer to create and maintain call flows. It provides the control and flexibility to easily build modern IVR applications your customers enjoy using.Voice API
Take SMS's 98% open rate as a reliable channel for time-sensitive alerts.
Be available 24/7. Automate FAQs with chatbots and out of office replies.
Help customers find what they’re looking for faster with modern IVR.
Address live support issues or scheduled maintenance with email campaigns.
Let iOS users initiate support with one-click via Apple's Business Chat.
Cater to 1.5 billion users instantly by offering WhatsApp as a support channel.
Being present and reachable via WhatsApp means providing instant communication to customers, with a significant impact on the customer experience.
However, on WhatsApp, you can’t search for companies - by name or location. Therefore, you’ll need to make your WhatsApp service visible to your customers throughout each step in the customer journey. For that purpose, we have some suggestions, with this code.
For website and desktop visitors: Scan the QR code.
For website and desktop visitors: Open WhatsApp web.
For mobile device visitors: Automatically open the WhatsApp chat.
Customer Contact offers the unique ability for Travelstart to address the growing demand for personal interactions and streamlined experiences.
To have all their customer communications automated and streamlined, CompareGuru chose WhatsApp and Facebook Messenger via Customer Contact.
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