Segment customers based on behavior and trigger notifications and reminders that keep customers informed throughout the customer journey, both during and after delivery.
Connect end-customers to delivery drivers without compromising privacy or security and keep customers informed about important account activity.
Send text messages to dispatch mobile workers. Inform as well as gather important information from employees that optimizes productivity and keep employees informed.
Automate responses to frequently asked questions during and after delivery. Enable post purchase surveys to gather valuable feedback and improves Net Promoter Score.
Keep customers informed throughout the customer journey by programmatically delivering critical notifications, from general alerts to appointment reminders. Our platform allows you to integrate the channels most convenient for your customers and business. Use SMS and Email or "OTT" Messaging Channels like WhatsApp Business and Apple Business Chat.
Keep customers informed about dispatch notifications.
Keep accounts secure with critical account notifications.
Reduce no-shows with triggered appointment reminders.
Enable secure and fast access for users online and in-channel.
Great customer service is no longer a differentiator — it’s a must. Whether it’s an inbound inquiry relating to delivery or appointment notifications, or general support related queries, empower support agents to better service customers with an overview of the conversation history.
Switch between messaging channels in a single inbox.
Route conversations to agents or departments best suited.
Offer 24/7 self-service support with rule-based chatbots and IVR.
Automate responses to FAQs during and after delivery.
The traditional way of signing is a time-consuming and expensive process. Digital Sign solves that, because there is no longer the need for a pen, printer or scanner. Keep your businesses moving forward, from wherever you are working - sign contracts and agreements digitally, 100% legally valid and safe.
With Sign, you can sign documents digitally and remotely.
Send PDF and Word documents to signatories.
Save time and automate reminders to signatories.
Sign via mobile, tablet, laptop or any other device.
Take SMS's 98% open rate as a reliable channel for time-sensitive notifications.
Use Messaging Channels for delivery notifications and appointment reminders.
Use masked phone numbers to protect sensitive data and secure conversations.
Trigger mobile-ready transactional and delivery email notifications.
Use number verification or OTPs to identify users online or in-channel.
“Since we onboarded WhatsApp Business via CM.com, we have successfully closed more deals and could reach 3 times more of our customer base via messaging communication compared to when we were only using SMS and Email. SMS and email weren’t getting the required results.”
''With the CM.com tools we can provide visitors with the right information in a smarter way. This also offers added value for the visitor. The more we know about people, the better the service we can offer."
"CM.com’s user friendly interface, good references, 24/7 support and quick onboarding, made it a no brainer to partner with them."
For the AA, a number of opportunities were identified where SMS and push could be leveraged, from case-related updates and post-case satisfaction analysis surveys, to marketing campaigns.
SafariNow.com turned to SMS to deliver notifications to its bookers and sellers to keep them informed about booking confirmations and incoming queries.
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