The omnichannel platform for operations.

Accelerate your business with solutions dedicated to serving customers faster whilst optimizing operational efficiency.

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Solutions Operational Efficiency

Enable customer and workforce communication

That empowers your business.

Segment and Automate Notifications

Segment customers based on behavior and trigger notifications and reminders that keep customers informed throughout the customer journey, both during and after delivery.

Secure Conversations and Accounts

Connect end-customers to delivery drivers without compromising privacy or security and keep customers informed about important account activity.

Keep Employees Engaged and Informed

Send text messages to dispatch mobile workers. Inform as well as gather important information from employees that optimizes productivity and keep employees informed.

Save Time and Improve Success

Automate responses to frequently asked questions during and after delivery. Enable post purchase surveys to gather valuable feedback and improves Net Promoter Score.

Increase operational efficiency and serve customers faster

Keep customers informed throughout the customer journey by programmatically delivering critical notifications, from general alerts to appointment reminders. Our platform allows you to integrate the channels most convenient for your customers and business. Use SMS and Email or "OTT" Messaging Channels like WhatsApp Business and Apple Business Chat.

  1. Keep customers informed about dispatch notifications.

  2. Keep accounts secure with critical account notifications.

  3. Reduce no-shows with triggered appointment reminders.

  4. Enable secure and fast access for users online and in-channel.

Operational efficiency notification

Reduce response time whilst reducing pressure on agents

Great customer service is no longer a differentiator — it’s a must. Whether it’s an inbound inquiry relating to delivery or appointment notifications, or general support related queries, empower support agents to better service customers with an overview of the conversation history.

  1. Switch between messaging channels in a single inbox.

  2. Route conversations to agents or departments best suited.

  3. Offer 24/7 self-service support with rule-based chatbots and IVR.

  4. Automate responses to FAQs during and after delivery.

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Support notifications

Keep your business moving forward, sign documents online

The traditional way of signing is a time-consuming and expensive process. Digital Sign solves that, because there is no longer the need for a pen, printer or scanner. Keep your businesses moving forward, from wherever you are working - sign contracts and agreements digitally, 100% legally valid and safe.

  1. With Sign, you can sign documents digitally and remotely.

  2. Send PDF and Word documents to signatories. 

  3. Save time and automate reminders to signatories.

  4. Sign via mobile, tablet, laptop or any other device.

More about Sign
Sign documents digitally

Powerful features for operational efficiency

sms campaigns

SMS Campaigns

Take SMS's 98% open rate as a reliable channel for time-sensitive notifications.

messaging channels

Messaging Channels

Use Messaging Channels for delivery notifications and appointment reminders.

SIP trunking

SIP Trunking

Use masked phone numbers to protect sensitive data and secure conversations.

email

Email Campaigns

Trigger mobile-ready transactional and delivery email notifications.

2fa

2FA

Use number verification or OTPs to identify users online or in-channel.

Why customers love our platform for operational efficiency

“Since we onboarded WhatsApp Business via CM.com, we have successfully closed more deals and could reach 3 times more of our customer base via messaging communication compared to when we were only using SMS and Email. SMS and email weren’t getting the required results.”

Lunique Kroucamp-Theunissen, GMM at Cash Crusaders

''With the CM.com tools we can provide visitors with the right information in a smarter way. This also offers added value for the visitor. The more we know about people, the better the service we can offer."

Jimmy van der Leemputten, WiSH Outdoor

"CM.com’s user friendly interface, good references, 24/7 support and quick onboarding, made it a no brainer to partner with them."

Mehmet Uluceviz, Head of Operations, Travelstart MENA

Ready to improve operational efficiency?

Schedule a call with one our specialists or try our self-service Operational Solutions, today.

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