Telegram Channels are an easy way to broadcast information to a very large audience inside a messaging app. Channels are easy to set up and can be public or private.
Telegram Groups work almost exactly like channels but everyone in the group is able to participate in the conversation. Just like channels, groups are easy to set up.
With Telegram Passport users can upload personal identifications documents that can be used at institutions which require Know Your Customer (KYC) procedures.
Telegram Secret Chats is a client to client encrypted conversation mode. This means that your chats are stored in the cloud but in an encrypted format.
Telegram has 100 million active users and is used to send 15 billion messages daily. The server-client encryption is used for cloud chats and the secret chats have an addition client-client layer.
Telegram for Business Messaging offers several unique characteristics. It is well known for being highly secure, but also has the flexibility to share a diversity of rich content.
Support private and public chats with your customers
Send rich content like, photos, videos, and more
Create large groups to share your messages with
With Telegram for Business, in combination with other chat apps, you can offer real time support and help customers with online orders. Start increasing sales conversions by reaching out to your customers where they are. The opportunities are endless.
Communicate with your customers via all Messaging Channels in one Customer Contact dashboard. The dashboard allows you to have one-on-one conversations with your customers, integrate customer profiles in your CRM, and to seamlessly transfer chats to other departments. Use quick replies, chatbots, and out-of-office notifications.
Learn moreFrom Telegram & WhatsApp to Apple Messages for Business, combine them in one interface or choose the channels your customers prefer most. This makes customer service easy for you and your customers.
All available ChannelsConnect to all Messaging Channels via one interface and switch easy between channels so you can continue conversations with multiple customers through multiple channels.
Customer Contact toolBenefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
We guarantee the delivery of your message. If there is no internet connection available or your recipient doesn't have Telegram installed, we can automatically fall back to SMS.
By creating a presence with a Telegram account, brands worldwide can connect and build personal relationships with their customers.
By connecting to the CM.com platform, you'll be connected to not only Telegram, but all messaging channels to make sure you're not missing out in any way.
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