Twitter handles over 500 million tweets per day. Get in touch with your audience and start a conversation.
Twitter supports two-way communication with your customers, so good customer service is out there for the whole world to see.
Twitter can be used to get feedback from your customers and improve your products and services.
Twitter is all about what's happening in the world right now. Your customers will be talking about you, so talk with them directly, discover what matters to them and have meaningful conversations.
Twitter provides the opportunity to be in direct contact with other users through public and private messages. This makes Twitter a great platform to handle customer feedback publicly and show the quality of your service.
Improve customer service and communication.
Stay on top of your game by monitoring your competitors.
Promote your brand and ensure long-term success.
From Twitter and WhatsApp to Apple Messages for Business, combine them in one interface or choose the channels your customers prefer most. This makes customer service easy for you and your customers.
Messaging ChannelsConnect to all Messaging Channels via one interface and switch easy between channels so you can continue conversations with multiple customers through multiple channels.
To Customer ContactBenefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
We guarantee the delivery of your message. If there is no internet connection available or your recipient doesn't have Telegram installed, we can automatically fall back to SMS.
Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.
Read moreOne solution with everything you need to always offer a seamless customer experience. Communicate with your customers through their chosen channel using a single Omnichannel Inbox or a chatbot to automate your conversations for five-star customer service.
Read morePricing quoted in KES
per month
Counts the number of unique users you engaged within a calendar month.
The best option for multiple messages to a limited set of users.
Use Cases: newsletters, daily updates.
per month
Counts the amount of 24-hours window messages to a unique user.
The best option for chats with customers with a clear start and endpoint.
Use Cases: customer support, Q&A, conversational bots.
per month
Counts all inbound and outbound messages to applicable channels.
The best option for single messages with limited responses.
Use Cases: notifications, reminders, marketing.
A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.
Twitter is one of many messaging channels used by many businesses to grow traffic and sales. Communicate with your customers using their preferred mobile channels and improve customer experience.
Download guidePeople all around the globe use Twitter to stay up to date on trending events, news, and to connect with businesses. It is a direct line of communication with your consumers all around the world.
Connect through CM.com and reach them on their preferred channel and get your conversations started.
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