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Two-Way Messaging

Start a two-way conversation with your customers•

Use Two-Way Messaging via SMS to send and receive replies, follow up on customer responses, and track who has replied.

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Get your short code or long number for two-way messaging

Two-way messaging starts with either a dedicated or shared short code or a long number. Enabling Two-way messaging via short codes and long numbers will allow your business to receive messages and replies from your customers at minimum cost, thereby starting meaningful two-way conversations.

Choose Between a Short Code or Long Number

Long Number

Long numbers are cheaper to use than short codes and allow you to receive replies and phone calls from customers from international destinations.

Shared Short Code

A shared short code is a more cost-effective solution. You'll be assigned a unique SMS keyword, but you will share the short code with other businesses.

Dedicated Short Code

A dedicated short code is dedicated to your brand. Choose between a random short code or opt for a vanity short code and choose the number you want to use.

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Start Two-Way Conversations With Customers

Enabling two-way messaging using short codes and long numbers allows your business to receive messages and answers from consumers via SMS at a minimum cost.

  1. Communicate your number for customers to reach you on

  2. Enable real-time interaction with your audience

  3. Improve the customer experience and drive conversions

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Receive and Reply to Text Messages

Our two-way text messaging service makes it easy to strike up conversations. Choose the right sender type, send out SMS campaigns, receive reactions and reply to incoming questions.

  1. Send and receive SMS messages worldwide

  2. Choose from local numbers in 37 countries

  3. Use one number for multiple mobile channels

Get Started

How Two-Way SMS Can Improve Your Messaging Strategy

Surveys

A short code campaign enables a feedback loop to improve your service.

Lead generation

A great way for recipients to receive an instant response from a lead request.

Voting

A long number is a cost-effective way to gather votes for any voting campaign.

Schedule reminders

Allow customers to confirm, cancel or reschedule their appointments.

Donations

Allow anyone to donate to your charity using a short code or long number.

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How to Apply for a Short Code or Long Number?

Register your business on our platform and request your number directly via the Channels dashboard. Pricing will vary depending on the number and country.

Register Now

How Other Brands Use Two-Way SMS

In previous years, we asked people to send a keyword to a given short code via SMS. This way, people could make a 3 euro donation per SMS. This year, we did things a bit differently.

Stefanie Gordijn, Digital Strategist at Cordaid

It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM.com we’re able to get access to real-time data for our short code, and use it to improve our offline activities.

Jenny Coulsen, Marketing Manager at The Entertainer SA

Easy Multi-Channel Messaging Through a Single API

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Connect to All Conversational Channels

Go beyond SMS and reach your customers exactly where they are on the channel they prefer. Easily increase your customer's engagement and connect to all channels like WhatsApp, Apple Messages for Business and Instagram Messaging via one Business Messaging API.

Find Out More

Grow Your Business With Two-Way Messaging

Request your short code or a long number and get started straight away with Two-Way SMS Messaging. Contact us for information or pricing to different countries.

Register NowTalk to Sales

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The Benefits of SMS Marketing

When it comes to getting your marketing message across, open rates are key. If people don't open your comms, they're not going to be moved by your message. So which channel delivers the best open rates? Facebook Messenger? Email? In-app push messaging? The answer is not what you'd expect…
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If you're using SMS or email - or better yet, both - as marketing channels, you set up your message, send it out and analyse the results. But how do you improve that message for better results the next time you send out your SMS or email? The reality is that a large number of businesses don't use SMS or email marketing to their full potential, and that's because they don't always use the proper techniques to improve the open or conversion rates of their marketing messages. Once you know how to get started with the conversion optimisation of your marketing campaigns, you will be able to significantly increase your conversion rate and start to utilise your marketing channels to their full potential.
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Chat Apps - Choosing Between Channels

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
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How SMS API Integration Helps You Scale Your Business Communications

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are. 
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SMS Marketing Done Right: 3 Examples We Love

You're probably wondering "What's the point of sending text messages?" Especially since there are now so many new and exciting messaging tools that businesses can leverage in their marketing. As it happens, SMS may be the older brother of these other communication innovations, but it still has some unexpectedly impressive benefits.
May 13, 2021 • SMS

5 tips to optimise your Mobile Marketing

Marketing isn’t the same as we knew it 10 years ago, and much of that is thanks to the rise of the smartphone. We are living in an era in which consumers can buy products and services conveniently from their mobile phones. If you want consumers to find and choose you, a mobile presence is an absolute must to get higher conversion rates and to improve customers’ satisfaction.
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10 Applications of Our SMS Gateway Within a Company

Send SMS Online to Reach Your Target Group Fast and Efficiently. If you want your marketing message to be seen by your target group, then mobile is the best channel, particularly SMS. Sending business SMS online is easier than ever with our intuitive online interface.
Mar 30, 2021 • SMS

8 Effective Ways to Improve SMS Campaigns

How do digitally-native brands offer services to keep up with user demands and customer experience expectations? This article dives into how SMS plays an important role and offers 8 effective ways to improve your SMS campaigns.
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