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Viber for Business

Reach Out to 1 Billion Users on Viber•

Send notifications, create engaging offers, cut messaging costs, and offer customer support with Viber for Business.

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Start your Viber conversations today

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Worldwide reach

Viber has 1 billion users in 193 countries worldwide. The global use is growing every day and has more than 7M interactions every 60 seconds.

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Engage your audience

Viber enables you to engage your audience with personalised and highly relevant content. Provide superior customer care and convert your audience to customers.

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Automatic channel fallback

Delivery of your message is guaranteed. When the recipient has no internet connection or doesn’t have Viber installed, we can automatically fall back to SMS.

Viber for business

Connect with your customers via Viber

Using Viber for Business through the CM.com platform guarantees that you not only benefit from the advantages of Viber but also those of CM.com. Our platform offers you several other products and tools that you can freely use to ensure that you reach your customers in the best way possible.

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    Secure communication via end-to-end encryption.

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    Trusted by your clients, verified by Viber.

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    Simple integration with an existing API.

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    Offer support via one Customer Contact dashboard.

Why use CM.com as your Viber for Business provider?

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All your customer's preferred channels

From Viber and WhatsApp to Apple Messages for Business, combine them in one interface or choose the channels your customers prefer most. This makes customer service easy for you and your customers.

To all Messaging Channels
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One easy-to-use contact centre tool

Connect to all Messaging Channels via one interface and switch easy between channels so you can continue conversations with multiple customers through multiple channels.

Our Customer Contact tool
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Extra built-in features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

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One Business Messaging API to rule them all

The CM.com Business Messaging API enables you to send messages from your system to mobile phones all around the world.

This RESTful API is the main interface between your application and the CM.com Platform and can be implemented to communicate via various communication channels such as SMS, Apple Messages for Business, WhatsApp, RCS and Viber. We accept single messages, but also very high volumes.

Business Messaging API

Get started with Viber for business

Request access to Viber for Business and increase your conversions and service.

Viber is only a part of our Business Messaging API. Connect with our platform to discover then all. They’re all in one place, ensuring you full access to reach your customers on the channel they’re on today.

Request access

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May 22, 2023 • Instant Messaging

Introducing Instagram Marketing Messages

In today's digital landscape, customer engagement is increasingly shifting towards social media platforms. This shift is well-founded, as personalised messaging on the messaging apps preferred by your customers can greatly enhance your brand awareness. With the introduction of Instagram's new Marketing Messages feature, you now have a powerful marketing tool at your disposal to increase your visibility where your customers are and re-engage them effectively, ultimately boosting your conversion rates.
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Unlocking the Potential of Twitter for Business Growth in Kenya

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SMS is 30 years old! 30 facts about SMS through the ages

Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
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9 mobile marketing mistakes to avoid next year

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Oct 10, 2022 • Instant Messaging

Valuable Customer Engagement for Effective Logistics and Durable Customer Relations

With millions of parcels being delivered on a daily basis, communication has become an integral part in the world of logistics and transportation. If there is one thing that customers want, it's helpful information about their package.
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Aug 10, 2022 • Instant Messaging

How WhatsApp Chatbot For Insurance can Improve Lead Quality & Customer Service

In the face of growing competition in the insurance sector, insurers are finding it difficult to attract and retain customers due to extended waiting times. Every day, the insurance industry handles millions of queries about policy terms and conditions, account updates, claims to process, and so forth.
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Jul 18, 2022 • Instant Messaging

Conversational Commerce: Be Where Your Customers Are

Mobile leads the way; customers find, compare and completes their purchases from their mobile phone. The expectations from consumers when using mobile as a channel, is therefore totally different than that of 10 years ago. Nevertheless, many companies still organise their marketing, sales and support the same way they did back then.
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Jul 13, 2022 • Instant Messaging

An Introduction to Google's Business Messages API

Google plays an important role in most people's daily lives, with statistics showing that the site was visited billion times in January 2022 alone. Considering this prevalence, it’s no surprise that businesses are leveraging the site to better connect with customers and Google's Business Messages, launched in 2021, are facilitating just this.
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Jun 14, 2022 • Instant Messaging

Chat Apps - Choosing Between Channels

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?
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