Boost Support with the WhatsApp Business API
Send notifications with our API for WhatsApp Business or streamline omnichannel conversations with our Customer Contact tool.
Connect to WhatsAppExperience the Power of the WhatsApp Business Solution
The WhatsApp Business Solution via CM.com is a valuable and powerful tool for high volume business to customer communication and contact centers with multiple agents - make the most of every customer interaction by delivering exceptional support via WhatsApp.
Enrich Your Customer Service and Support Efforts, 24/7/365
With the CM.com API for WhatsApp, you can connect with your customers globally in their favourite messaging app. Using WhatsApp for your business messaging opens the door for better communication with your customers, whilst reducing pressure on your customer support team.
From alerts to general support queries, exceed expectations with the WhatsApp Business Solution:
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Alerts and notify: From flight alerts to booking confirmations.
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Customer support: Support customer with two-way conversations.
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SMS fall-back: Ensure messages delivery during limited network.
How Our Customers Use WhatsApp to Improve Customer Support
We've teamed up with some of our customers to share their success stories. Read how businesses, across various industries successfully use the WhatsApp Business API for better service and support.
Travelstart was looking for a simple and convenient online travel booking experience for travelers which led them to the WhatsApp Business API via CM.com
Cash Crusaders was looking for the simplest form of communication with customers which led them to the WhatsApp Business solution via CM.com.
The ability to initiate transactions via WhatsApp Business solves the problem of prohibitive data costs, but also translates into increased accessibility of Hello Paisa’s customer base.
The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.
Real-Time Notifications and Support via Chatbot or Agents
Contacts
Use the contact array to send contact information to your users.
Media
Send images, videos, audios, and documents to complete processes faster.
Location
Share location information in real-time to enhance delivery experiences.
User Verification
Securely protect customer accounts with two factor authentication.
Chatbots
Build a chatbot to assist users with getting FAQs answered faster.
Access WhatsApp via API or WebApp
✔️ Mobile Service Cloud to easily manage your conversations: Receive incoming support queries or start a conversation with your customers on WhatsApp. Manage all your messaging channels together in one easy to manage dashboard and provide the best customer experience.
Your platform: Simple Integration via API: Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS and Viber.
Use a Chatbot to Automate your Conversations
Create a bot that fully automates conversations at every stage of your funnel and speed up customer resolutions. Leave repetitive questions to chatbots and hand over the conversation to a customer support agent when necessary This way, you can still be of real value to your customers whilst offering 24/7 support.
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Available on WhatsApp and any other channel and device.
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Easy to build and manage without programming.
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Guaranteed results.
Website Customer Support via WhatsApp Live Chat
Being present and reachable via WhatsApp means providing instant communication to customers, with a significant impact on the customer experience.
However, on WhatsApp, you can’t search for companies - by name or location. Therefore, you’ll need to make your WhatsApp service visible to your customers throughout each step in the customer journey. For that purpose, we have some suggestions, with this code.
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For website and desktop visitors: Scan the QR code.
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For website and desktop visitors: Open WhatsApp web.
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For mobile device visitors: Automatically open the WhatsApp chat.
Companies using the WhatsApp Business API
Can chat with customers in two ways:
Customer Care Window
Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.
Rich Message Templates
Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send notifications which can be sent both in and outside the 24 hour window.
WhatsApp for Business - Conversational Bundle Pricing **
Pick the bundle that fits your needs
| Monthly Active Users (unique customers) | Price ** |
|---|---|
Up to 500 |
KES 12,499 / month |
Up to 1000 |
KES 18,799 / month |
Up to 2500 |
KES 31,399 / month |
Up to 5000 |
KES 43,999 / month |
Up to 10000 |
KES 62,899 / month |
> 10000 |
Contact us for custom pricing |
* One-time onboarding fee of KES 62,899 applies |
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** Excluding Cost per Templated Message |
What is a Monthly Active User (MAU)?
A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.
Get Started in 3 Easy Steps
With WhatsApp Business for Companies.
Create an Account on CM.com
To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.
Request Access
Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.
WhatsApp for Customer Service
Once approved by WhatsApp, you can start sending messages. Use the Mobile Service Cloud tool or the WhatsApp API to provide great customer support via WhatsApp.
Connect to the WhatsApp Business Solution today
Choosing CM.com as your official WhatsApp Business Solution Provider, enables your business to connect to WhatsApp Business, as well as all the other popular messaging channels.
If you have questions about our WhatsApp Business solution, chat directly with one of our team members via WhatsApp.
Request access Chat to us on WhatsApp
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