When speaking about WhatsApp for Business, it is important to understand the differences between WhatsApp Business App and API. The App was built with small business owners in mind. The API was built for larger businesses sending high volume business to customer support and notifications.
Compare the differenceUsing WhatsApp for your business messaging opens the door for better communication with your customers, whilst reducing pressure on your customer support team. Why? Because WhatsApp Business API provides a host of features for improved interaction and customer experience management by multiple support agents.
Multi-agent access via professional support software.
Onboarding program and 24/7 CM.com support.
GDPR compliance and end-to-end encrypted messaging.
Chatbot integration and conversation automation.
✔️ Mobile Service Cloud: Receive incoming support queries or start a conversation with your customers on WhatsApp. Manage all your messaging channels together in one easy to manage dashboard and provide the best customer support.
✔️ Simple Integration via API: Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Messages for Business, RCS, Viber, Twitter, Push, Facebook Messenger, Google Business Messages, and Instagram Messaging.
Leave repetitive questions to a chatbot so your agents can focus on conversations that requires a human touch. This way, you can still be of real value to your customers whilst offering 24/7 support.
Discover our Scripted Chatbot yourself and order your favourite cup of coffee at the CM.com coffee corner. Add +31 97008101016 to your contacts list and send a message saying ˝Hi˝ over WhatsApp or scan the QR code.
Available on WhatsApp, Facebook and Web.
Easy to build and manage without programming.
Suitable for various use cases.
The WhatsApp Business Platform allows brands to enable commerce features inside WhatsApp. The new feature offers a simple way for businesses to showcase and sell their products, without leaving chat. Choose to display single or mutli product catalogs.
Discover product catalogsSend images, videos, audio, and documents to complete processes faster.
Share location information in real-time to enhance delivery experiences.
Use the contact array to send contact information to your users.
Securely protect customer accounts with two factor authentication.
Build a chatbot to assist users with getting FAQs answered faster.
The ability to initiate transactions via WhatsApp Business API solves the problem of prohibitive data costs but also translates into increased accessibility of Hello Paisa’s customer base.
Cash Crusaders was looking for the simplest form of communication with customers which led them to the WhatsApp Business solution via CM.com.
“In conjunction with a scripted chatbot, WhatsApp has given us a powerful solution to support more than 68 000 customers and provide prompt consistent responses."
Skin Renewal saw new patient engagement grow significantly with the implementation of the WhatsApp Business Solution through Mobile Service Cloud.
Hollard customers can now submit claims via a centralised WhatsApp Business Platform portal, whether it’s intended to be sent to Hollard directly or one of their partners.
Pricing quoted in KES
No monthly fee
Per Monthly Active User - KES 30.25
Per 24 Hour Conversation -
KES 12.10
Per Message (Inbound and Outbound) - KES 0.968
per month
Counts the number of unique users you engaged within a calendar month.
The best option for multiple messages to a limited set of users.
Use Cases: newsletters, daily updates.
per month
Counts the amount of 24-hours window messages to a unique user.
The best option for chats with customers with a clear start and endpoint.
Use Cases: customer support, Q&A, conversational bots.
per month
Counts all inbound and outbound messages to applicable channels.
The best option for single messages with limited responses.
Use Cases: notifications, reminders, marketing
A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.
In this guide - everything there is to know about WhatsApp Business API. You'll learn why WhatsApp Business Solution is the way to grow your business through best practices, features, use cases and more.
Whatsapp Business GuideRespond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact centre agents to send session and template messages.
Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24-hour window.
Register on our platform to get started with the WhatsApp Business Solution. Request access via the WhatsApp icon and set up the WhatsApp sandbox to start testing right away.
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