The WhatsApp Business Solution via CM.com is a valuable and powerful tool for high volume business to customer communication and contact centers with multiple agents - make the most of every customer interaction by delivering exceptional support via WhatsApp.
With the CM.com API for WhatsApp, you can connect with your customers globally in their favourite messaging app. Using WhatsApp for your business messaging opens the door for better communication with your customers, whilst reducing pressure on your customer support team.
From alerts to general support queries, exceed expectations with the WhatsApp Business Solution:
Alerts and notify: From flight alerts to booking confirmations.
Customer support: Support customer with two-way conversations.
SMS fall-back: Ensure messages delivery during limited network.
We've teamed up with some of our customers to share their success stories. Read how businesses, across various industries successfully use the WhatsApp Business API for better service and support.
Travelstart was looking for a simple and convenient online travel booking experience for travelers which led them to the WhatsApp Business API via CM.com
Cash Crusaders was looking for the simplest form of communication with customers which led them to the WhatsApp Business solution via CM.com.
The ability to initiate transactions via WhatsApp Business solves the problem of prohibitive data costs, but also translates into increased accessibility of Hello Paisa’s customer base.
The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.
Use the contact array to send contact information to your users.
Send images, videos, audios, and documents to complete processes faster.
Share location information in real-time to enhance delivery experiences.
Securely protect customer accounts with two factor authentication.
Build a chatbot to assist users with getting FAQs answered faster.
✔️ Mobile Service Cloud to easily manage your conversations: Receive incoming support queries or start a conversation with your customers on WhatsApp. Manage all your messaging channels together in one easy to manage dashboard and provide the best customer experience.
Your platform: Simple Integration via API: Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS and Viber.
Create a bot that fully automates conversations at every stage of your funnel and speed up customer resolutions. Leave repetitive questions to chatbots and hand over the conversation to a customer support agent when necessary This way, you can still be of real value to your customers whilst offering 24/7 support.
Available on WhatsApp and any other channel and device.
Easy to build and manage without programming.
Guaranteed results.
Being present and reachable via WhatsApp means providing instant communication to customers, with a significant impact on the customer experience.
However, on WhatsApp, you can’t search for companies - by name or location. Therefore, you’ll need to make your WhatsApp service visible to your customers throughout each step in the customer journey. For that purpose, we have some suggestions, with this code.
For website and desktop visitors: Scan the QR code.
For website and desktop visitors: Open WhatsApp web.
For mobile device visitors: Automatically open the WhatsApp chat.
Can chat with customers in two ways:
Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.
Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send notifications which can be sent both in and outside the 24 hour window.
Monthly Active Users (unique customers) | Price ** |
---|---|
Up to 500 |
KES 12,499 / month |
Up to 1000 |
KES 18,799 / month |
Up to 2500 |
KES 31,399 / month |
Up to 5000 |
KES 43,999 / month |
Up to 10000 |
KES 62,899 / month |
> 10000 |
Contact us for custom pricing |
* One-time onboarding fee of KES 62,899 applies |
|
** Excluding Cost per Templated Message |
A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.
With WhatsApp Business for Companies.
To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.
Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.
Once approved by WhatsApp, you can start sending messages. Use the Mobile Service Cloud tool or the WhatsApp API to provide great customer support via WhatsApp.
Choosing CM.com as your official WhatsApp Business Solution Provider, enables your business to connect to WhatsApp Business, as well as all the other popular messaging channels.
If you have questions about our WhatsApp Business solution, chat directly with one of our team members via WhatsApp.
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