Contact Help
Contact Try now

Boost Support with the WhatsApp Business API.

Send notifications with our API for WhatsApp Business or streamline omnichannel conversations with our Customer Contact tool.

Connect to WhatsApp

Experience the Power of the WhatsApp Business Solution

The WhatsApp Business Solution via CM.com is a valuable and powerful tool for high volume business to customer communication and contact centers with multiple agents - make the most of every customer interaction by delivering exceptional support via WhatsApp.

Enrich Your Customer Service and Support Efforts, 24/7/365

With the CM.com API for WhatsApp, you can connect with your customers globally in their favourite messaging app. Using WhatsApp for your business messaging opens the door for better communication with your customers, whilst reducing pressure on your customer support team.

From alerts to general support queries, exceed expectations with the WhatsApp Business Solution:

  1. Alerts and notify: From flight alerts to booking confirmations.

  2. Customer support: Support customer with two-way conversations.

  3. SMS fall-back: Ensure messages delivery during limited network.

Request access
whatsapp business message flow

How Our Customers Use WhatsApp to Improve Customer Support

We've teamed up with some of our customers to share their success stories. Read how businesses, across various industries successfully use the WhatsApp Business API for better service and support.

Real-Time Notifications and Support via Chatbot or Agents

Contacts

Use the contact array to send contact information to your users.

Media

Send images, videos, audios, and documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

User Verification

Securely protect customer accounts with two factor authentication.

Chatbots

Build a chatbot to assist users with getting FAQs answered faster.

Access WhatsApp via API or WebApp

✔️ Mobile Service Cloud to easily manage your conversations: Receive incoming support queries or start a conversation with your customers on WhatsApp. Manage all your messaging channels together in one easy to manage dashboard and provide the best customer experience.

To the Mobile Service Cloud >

Your platform: Simple Integration via API: Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS and Viber.

To the API docs >

contact center agents illustrations

Use a Chatbot to Automate your Conversations

Create a bot that fully automates conversations at every stage of your funnel and speed up customer resolutions. Leave repetitive questions to chatbots and hand over the conversation to a customer support agent when necessary This way, you can still be of real value to your customers whilst offering 24/7 support.

  1. Available on WhatsApp and any other channel and device.

  2. Easy to build and manage without programming.

  3. Guaranteed results.

More about Chatbots
chatbot illustration

Website Customer Support via WhatsApp Live Chat

Being present and reachable via WhatsApp means providing instant communication to customers, with a significant impact on the customer experience.

However, on WhatsApp, you can’t search for companies - by name or location. Therefore, you’ll need to make your WhatsApp service visible to your customers throughout each step in the customer journey. For that purpose, we have some suggestions, with this code.

  1. For website and desktop visitors: Scan the QR code.

  2. For website and desktop visitors: Open WhatsApp web.

  3. For mobile device visitors: Automatically open the WhatsApp chat.

To the blog
WhatsApp Web Chat QR code

Companies using the WhatsApp Business API

Can chat with customers in two ways:

Customer Care Window

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.

About Customer Care

Rich Message Templates

Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send notifications which can be sent both in and outside the 24 hour window.

About Message Templates

WhatsApp for Business - Conversational Bundle Pricing **

Pick the bundle that fits your needs

Monthly Active Users (unique customers) Price **

Up to 500

KES 12,499 / month

Up to 1000

KES 18,799 / month

Up to 2500

KES 31,399 / month

Up to 5000

KES 43,999 / month

Up to 10000

KES 62,899 / month

> 10000

Contact us for custom pricing

* One-time onboarding fee of KES 62,899 applies

** Excluding Cost per Templated Message
Start with WhatsApp API To Mobile Service Cloud

What is a Monthly Active User (MAU)?

A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.

Get Started in 3 Easy Steps

With WhatsApp Business for Companies.

Create an Account on CM.com

To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.

Get started now

Request Access

Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.

WhatsApp for Customer Service

Once approved by WhatsApp, you can start sending messages. Use the Mobile Service Cloud tool or the WhatsApp API to provide great customer support via WhatsApp.

Connect to the WhatsApp Business Solution today

Choosing CM.com as your official WhatsApp Business Solution Provider, enables your business to connect to WhatsApp Business, as well as all the other popular messaging channels.

If you have questions about our WhatsApp Business solution, chat directly with one of our team members via WhatsApp.

Request access Chat to us on WhatsApp

Related articles

9 mobile marketing mistakes to avoid in 2021

Jan 12, 2021 • WhatsApp
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

WhatsApp Business Policy update - new opportunities

Jan 12, 2021 • WhatsApp
WhatsApp Business will be of value for your business if it’s treated as a valuable communication channel. Therefore, you will need to follow the WhatsApp Business Policy, so we ensure that all communication that runs through WhatsApp, is of relevance for the receiver: your customers. Discover what the new policy means for you.

How to start with WhatsApp Business Interactive Buttons

Nov 23, 2020 • WhatsApp
We have been waiting for the button feature since the launch of the WhatsApp Business API and this is the first step to start using them! WhatsApp released the Interactive Button Templates which provides you as a company with the opportunity to add buttons for quick replies or call to actions. Buttons are key to create a frictionless customer journey and we will explain to you why they are so important and how you can use this new feature.

Successful starting points for WhatsApp

Aug 27, 2020 • WhatsApp
Great, you are going to start with WhatsApp for Business! Now, you have access to the enormous pool of more than 2 billion users. But, how will you reach and engage your audience on WhatsApp. You will need to create a starting point for your (potential) customers to start reaching out to you on WhatsApp. This blog will explain multiple clever options you have and which starting points can be used for which scenario.

Introducing WhatsApp sandbox: 3 easy ways to start testing and developing right away!

Aug 25, 2020 • WhatsApp
Do you want to start testing and developing your WhatsApp Business solution and flow without waiting for your WhatsApp Business Account to be approved? This is now possible with our WhatsApp sandbox testing environment.

Modern customer care for the modern customer this Black Friday

Aug 19, 2020 • WhatsApp
It was only three years ago that Google's Trends tool showed almost no interest in Black Friday for the South African market. Search queries increased just before Black Friday in 2015 and skyrocketed at the end of October in 2016.

Rich's offers a true multichannel approach to customer communication

Aug 11, 2020 • WhatsApp
For businesses to provide the best engagement experience for their customers, they must offer them the ability to get quick answers to questions and queries on the channel of their choice.

Send Rich WhatsApp Message Templates with Campaigns

Jul 24, 2020 • WhatsApp
Now, you can easily send out Rich WhatsApp notifications with our Campaigns tool. We empower you to send out WhatsApp Message Templates within a few clicks in bulk. Campaigns is the easiest way to push highly relevant and personalised messages quickly and easily to your audience.

Updates to the opt-in policy for business-initiated messages via the WhatsApp Business API

Jun 30, 2020 • WhatsApp
On July 9th, WhatsApp will update its opt-in policy and will improve the quality rating. A valuable update that enables you to maintain the high level of service you provide through the favourite channel of your customers.
CM.com
English (KE)
Select your region
+254 737 060452
CM.com is a GSMA Member

Is this region a better fit for you?

Go