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        <title><![CDATA[Inside CM.com]]></title>
        <link>https://www.cm.com/en-sg/</link>
        <description><![CDATA[CM.com's official feed with the latest news, press releases, blogs, and insights on the future of conversational commerce, AI-driven customer engagement, messaging, and digital payments.]]></description>
        <language>en</language>
        <pubDate>Wed, 15 Apr 2026 06:01:07 +0200</pubDate>

                    <item>
                <title><![CDATA[Static vs. Dynamic Protection: Stop Bots, Save Money, and Stay Secure]]></title>
                <link>https://www.cm.com/en-sg/blog/dynamic-vs-static-protection/</link>
                <description><![CDATA[Do you send automated SMS or RCS to your customers? Then you need that traffic to be safe and smart. When you send codes at scale, you need to block fake traffic without stopping your real users. And of course, you don’t want to pay for messages that aren't real. We have just the thing for you: Static and Dynamic protection.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>05594cf543b5d235c5e6560be302aecb</guid>
                <pubDate>Thu, 19 Mar 2026 02:00:59 +0100</pubDate>
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                <title><![CDATA[HDS Certification: CM.com Becomes the First HDS-Certified CPaaS Solution in France]]></title>
                <link>https://www.cm.com/en-sg/blog/first-hds-certified-cpaas-solution-in-france/</link>
                <description><![CDATA[CM.com has reached a major milestone by becoming the first CPaaS platform in France to be directly HDS-certified. This certification shows CM.com’s ability to host and process sensitive health data in full compliance with French regulations.

For healthcare organizations, handling sensitive data is no longer just a technical choice, it’s essential to using digital tools. Transactional messages, appointment reminders, medical notifications, or administrative communications all involve personal health information. Without a compliant framework, these uses can become legally risky, or even impossible. 

This is exactly where CM.com’s HDS certification makes a difference, positioning CM.com among the few providers capable of operating as a fully certified HDS platform without relying on third-party HDS hosting.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>e43f7d3e0c7af879e9de0536746996df</guid>
                <pubDate>Thu, 05 Mar 2026 07:19:26 +0100</pubDate>
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                <title><![CDATA[RCS for Business: 3 Message Types and 3 Use Cases]]></title>
                <link>https://www.cm.com/en-sg/blog/rcs-message-types-and-use-cases/</link>
                <description><![CDATA[You only get a few seconds to make an impact with your business messaging, so make those seconds count. While traditional SMS is still widely used, it's becoming limited in its features. RCS for Business is SMS 2.0 - native and easy to use, but also rich and engaging. The perfect tool for business messaging! Let's see where RCS can truly make a difference.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>56e03767274eb3fccac9d4ed313111dd</guid>
                <pubDate>Thu, 19 Feb 2026 23:00:32 +0100</pubDate>
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                    <item>
                <title><![CDATA[CM.com Launches New Data Platform to Help AI Understand Context]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-new-dataplatform-ai-context/</link>
                <description><![CDATA[Breda, February 6, 2026 – During the Human After All event, CM.com unveiled a brand-new data platform designed to help organizations organize their data in a way that enables AI to deliver greater value in areas such as customer engagement and personalized communication. The platform was introduced during a day of discussions about the latest developments in AI, with a particular focus on the evolving role of humans in this field.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>bf6b4cf3a18f1661f23a3052a7cb20a4</guid>
                <pubDate>Mon, 09 Feb 2026 07:39:33 +0100</pubDate>
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                    <item>
                <title><![CDATA[CM.com and VOLT Develop Sovereign AI Environment for Regulated Sectors]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-volt-sovereign-ai-regulated-sectors/</link>
                <description><![CDATA[Breda / Amsterdam, February 5, 2026 – CM.com, an international provider of AI-driven communication, engagement and payment platforms, and AI infrastructure developer VOLT are announcing a strategic partnership. The collaboration aims to create a sovereign AI environment for organizations in the Netherlands and Europe that operate in heavily regulated sectors.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>479b0a2de103df0031c71805b3023b33</guid>
                <pubDate>Thu, 05 Feb 2026 07:21:16 +0100</pubDate>
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                <title><![CDATA[Increase Conversion With Promotional Messages on WhatsApp]]></title>
                <link>https://www.cm.com/en-sg/blog/increase-conversion-with-promotional-messages-on-whatsapp/</link>
                <description><![CDATA[In an age of mass marketing with constant TV, internet and email advertising, it’s safe to say that peak sales periods like Black Friday and the Holiday Season can be an overwhelming experience for consumers around the world. When marketing messages don’t match consumers’ needs and interests, they disconnect. They mute notifications, skip ads, and avoid all forms of marketing until the peak season is over. As an eCommerce marketer, you should always be looking to avoid this by diversifying and personalizing your marketing strategy in a way that suits your customers needs and sensibilities.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>8f3453d9c1b3fb1ab2daf1b6cee9c003</guid>
                <pubDate>Wed, 04 Feb 2026 23:00:37 +0100</pubDate>
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                <title><![CDATA[AI Is Getting Smarter and More Independent. How Do You Stay in Control?]]></title>
                <link>https://www.cm.com/en-sg/blog/ai-is-getting-smarter-and-more-independent-how-do-you-stay-in-control/</link>
                <description><![CDATA[More and more companies are rolling out AI agents that go far beyond generating content or answering simple questions. They handle customer requests, update systems, trigger workflows, and even complete transactions.
This brings speed, efficiency, and relief from manual, repetitive work.

But once AI starts doing instead of merely assisting, something fundamental shifts. You need more than clever technology. You need a clear way to stay in control of what it does, why it does it, and the limits within which it can operate.

This is where AI governance comes in. Not as a tick-box compliance layer, but as a practical foundation that keeps AI predictable, explainable, and safe as it becomes more autonomous.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>6469e0e7d0fa4b31d4c9462e4992405f</guid>
                <pubDate>Mon, 19 Jan 2026 00:00:36 +0100</pubDate>
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                    <item>
                <title><![CDATA[The Email Gateway API: High Volumes, Worldwide Delivery, and Budget-Friendly]]></title>
                <link>https://www.cm.com/en-sg/blog/email-api/</link>
                <description><![CDATA[Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>484e33743b1ca831eca707b74da782c3</guid>
                <pubDate>Wed, 14 Jan 2026 01:30:53 +0100</pubDate>
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                <title><![CDATA[CM.com Among The First Tech Companies To Achieve ISO 42001 Certification For Responsible AI]]></title>
                <link>https://www.cm.com/en-sg/press/among-the-first-tech-companies-to-achieve-iso-42001-certification-for-responsible-ai/</link>
                <description><![CDATA[Breda, January 6, 2026 – CM.com is among the first technology companies worldwide to obtain ISO 42001 certification, the international standard for the responsible development and management of artificial intelligence. With this milestone, CM.com positions itself as a European leader in AI governance, an area where many AI service providers are still not certified.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>621cc90aed56929e3c9ff6e703a075c9</guid>
                <pubDate>Thu, 08 Jan 2026 04:06:35 +0100</pubDate>
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                <title><![CDATA[RCS Messaging Statistics Every Marketer Should Know]]></title>
                <link>https://www.cm.com/en-sg/blog/rcs-statistics-for-marketers/</link>
                <description><![CDATA[For years, SMS has been the default channel for mobile messaging. It's simple, reliable, widely adopted - and it has some good benchmark statistics. But in a world where consumers expect more interactive, app-like experiences, traditional SMS is starting to feel outdated. That's where RCS comes in. But can RCS compare to the SMS benchmarks?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c97c1b0076c25554be98d020cc2f2eeb</guid>
                <pubDate>Tue, 06 Jan 2026 00:00:25 +0100</pubDate>
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                <title><![CDATA[Convert Conversations This Christmas: 5 Use Cases]]></title>
                <link>https://www.cm.com/en-sg/blog/conversational-christmas-engagement/</link>
                <description><![CDATA[The holiday season is almost here, and it comes with the perfect opportunity to connect with customers in a personal and meaningful way. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas.
In this blog, you’ll discover how these channels can boost satisfaction and drive sales during the busiest time of the year.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>760c8d6e8c97f4c54fba939c89a3a94f</guid>
                <pubDate>Thu, 11 Dec 2025 00:00:08 +0100</pubDate>
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                <title><![CDATA[Next-Generation AI Agents for Festivals and Concert Venues]]></title>
                <link>https://www.cm.com/en-sg/press/next-generation-ai-agents-for-festivals-and-venues/</link>
                <description><![CDATA[In a specially designed tram: The CM.com x Loveland | Tram 30 unveils CM.com Festival & Music Venues Agents. A new generation of digital sidekicks, specifically developed for festivals and music venues. During Amsterdam Dance Event, the company showcases how AI is transforming the way visitors purchase tickets, communicate, and curate their festival experience.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>207f3ee44a90527d61d6da7485df4ce7</guid>
                <pubDate>Wed, 10 Dec 2025 07:39:05 +0100</pubDate>
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                <title><![CDATA[An eCommerce Christmas Carol: The Customer Journey in One Package]]></title>
                <link>https://www.cm.com/en-sg/blog/ecommerce-carol/</link>
                <description><![CDATA[' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to facilitating payments within the conversation, and some post-purchase customer care to turn holiday shoppers into loyal fans of your brand.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>b52e604e206ed889a9cc9c63dfd39711</guid>
                <pubDate>Mon, 08 Dec 2025 06:17:42 +0100</pubDate>
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                <title><![CDATA[HALO Introduces WhatsApp Voice]]></title>
                <link>https://www.cm.com/en-sg/blog/halo-introduces-whatsapp-voice/</link>
                <description><![CDATA[Customers are increasingly communicating through apps rather than traditional phone calls. That is why we are introducing an important expansion of HALO today: Voice Agents can now automatically handle incoming calls made through WhatsApp. We are also looking back at improvements we have added to HALO over the past months. Developments that bring voice and chat closer together and help organizations automate faster and more consistently.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>e1d44f39161232a8fcc618625c305d87</guid>
                <pubDate>Thu, 04 Dec 2025 06:15:52 +0100</pubDate>
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                <title><![CDATA[Reach Your Audience With Rich Messages That Convert]]></title>
                <link>https://www.cm.com/en-sg/blog/rcs-coverage/</link>
                <description><![CDATA[The fastest path to more conversions is maximizing reach - after all, customers can not buy your products or use your services if they haven't heard of you.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>b382afd2a28f2981f178de5b1ff98314</guid>
                <pubDate>Tue, 04 Nov 2025 23:00:40 +0100</pubDate>
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                <title><![CDATA[Protect Your Customers from Fraud With RCS Sender Verification]]></title>
                <link>https://www.cm.com/en-sg/blog/rcs-fraud-protection-security/</link>
                <description><![CDATA[Cybercrime and spam messaging is on the rise. Criminals attempt to impersonate trusted businesses in the hopes of scamming loyal customers out of their personal details, login credentials, and even banking information. This damages the trust between customers and businesses. How can you tell which messages are legit, and which ones aren't? RCS Business offers verified sender profiles, helping customers identify official business accounts so they can engage with business communication with confidence.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>6d43a9ff1faa50efd7698d8cc86f8b85</guid>
                <pubDate>Thu, 09 Oct 2025 06:46:15 +0200</pubDate>
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                <title><![CDATA[Streamline Your Business to Success with SMS Notifications]]></title>
                <link>https://www.cm.com/en-sg/blog/sms-reminders-notifications/</link>
                <description><![CDATA[Appointment no-shows, delivery delays, abandoned online shopping carts, late payments - all of the above can be quite the headache for many businesses. SMS notifications offer a solution.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>52eb30fa340634e0aeeaa4727976283a</guid>
                <pubDate>Mon, 29 Sep 2025 22:00:51 +0200</pubDate>
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                <title><![CDATA[How to Effectively Use SMS for Late Payments]]></title>
                <link>https://www.cm.com/en-sg/blog/sms-for-late-payments/</link>
                <description><![CDATA[Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>551477adb83cd7094145aab3ece89b4e</guid>
                <pubDate>Thu, 25 Sep 2025 07:46:17 +0200</pubDate>
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                <title><![CDATA[World First: AI Agent HALO supports race fans during Formula 1 Heineken Dutch Grand Prix]]></title>
                <link>https://www.cm.com/en-sg/press/ai-agent-halo-formula-1-heineken-dutch-grand-prix/</link>
                <description><![CDATA[For the first time ever, race fans attending the FORMULA 1 HEINEKEN DUTCH GRAND PRIX 2025 will experience the power of agentic AI. Event partner CM.com is introducing its AI agent, HALO, on the Dutch Grand Prix’s digital platform. HALO integrates multiple systems, such as travel planning, camping reservations, and ticketing, to provide fans with personalized, real-time answers and actions.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3fb8afca752b7d69bd6180e07390271f</guid>
                <pubDate>Fri, 05 Sep 2025 03:31:30 +0200</pubDate>
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                <title><![CDATA[Meta's Conversions API for Marketers:  Knowledge is Power]]></title>
                <link>https://www.cm.com/en-sg/blog/conversions-api/</link>
                <description><![CDATA[In today's competitive digital landscape, data isn't just helpful - it's essential! Tracking data and measuring the results of your marketing efforts should be a vital step in every marketing plan, because marketing success isn’t about who shouts the loudest. It’s about who listens best to their data. That’s why Meta’s Conversions API is an indispensable tool for marketers worldwide.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>36bc3cff27eaa394c85d84b388c83301</guid>
                <pubDate>Tue, 19 Aug 2025 03:36:00 +0200</pubDate>
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                <title><![CDATA[Could Your Existing Marketing Budget Drive Better Results on WhatsApp? Absolutely.]]></title>
                <link>https://www.cm.com/en-sg/blog/roi-marketing-whatsapp/</link>
                <description><![CDATA[There’s only one thing you want as a marketer, and that's grabbing the attention of your customers with your ROI in mind. With a popular platform like WhatsApp Business, the reach and engaging nature of the channel are a great place to start. But how do you truly stretch your marketing budget to see better results? By using data to your advantage!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>17ba35f7a61d5a143dc150f7c6238cd1</guid>
                <pubDate>Mon, 28 Jul 2025 04:05:31 +0200</pubDate>
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                <title><![CDATA[CM.com Sees 30% Growth Month-Over-Month in Agentic AI]]></title>
                <link>https://www.cm.com/en-sg/press/half-year-results-2025/</link>
                <description><![CDATA[Breda, The Netherlands, 23 July 2025 – During the first half of 2025, CM.com's platform performance remained resilient, driven by successful innovations such as the Agentic AI platform HALO and the subsequent launch of Voice AI. These innovations have strengthened CM.com's position as an AI-first company. HALO achieved 30% month-over-month growth since its launch, contributing €1.2 million to ARR within just 5 months.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>197fc190d9492f85efa1070d63c28fcb</guid>
                <pubDate>Tue, 22 Jul 2025 02:00:04 +0200</pubDate>
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                <title><![CDATA[CM.com Launches AI Voice Agent for Voice-Driven Customer Interaction]]></title>
                <link>https://www.cm.com/en-sg/press/ai-voice-agent-voice-driven-customer-interaction/</link>
                <description><![CDATA[Today, we're introducing AI Voice Agents: smart voice assistants that automatically handle customer inquiries and are available 24/7. This launch expands on our previously released Agentic AI platform HALO. With these fully automated voice assistants, organizations can handle customer inquiries naturally around the clock - without wait times or menu options.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>cb6f0f136f743dc69f2ee3b2a3797064</guid>
                <pubDate>Thu, 10 Jul 2025 01:57:16 +0200</pubDate>
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                <title><![CDATA[Three Common Scams in the Finance Industry, and How to Combat Them]]></title>
                <link>https://www.cm.com/en-sg/blog/fraud-finance/</link>
                <description><![CDATA[Fraud is, and will always be, a serious threat to the financial services industry. As digital banking, fintech platforms, and online transactions grow, so do the tactics of cybercriminals looking to exploit vulnerabilities. Do you provide financial services? Then it's important to remain vigilant - not only to protect your own data and accounts, but also those of your customers. Clear, secure, and verified communication can be a powerful tool in the fight against fraud.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>152a568c85b7b5170de17f7e3b651012</guid>
                <pubDate>Mon, 30 Jun 2025 09:05:19 +0200</pubDate>
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                <title><![CDATA[Introducing Safeguard Plus: Protecting Your Business, One Message at a Time]]></title>
                <link>https://www.cm.com/en-sg/press/safeguard-plus-launch/</link>
                <description><![CDATA[Breda, Netherlands, 21 May 2025 –  CM.com, a global leader in cloud software for agentic AI and conversational commerce releases Safeguard Plus, an advanced solution designed to protect enterprises from the growing threat of Artificially Inflated Traffic (AIT) in SMS communications.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>450a637443b08dc3590770297aa84b00</guid>
                <pubDate>Mon, 16 Jun 2025 05:09:55 +0200</pubDate>
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                <title><![CDATA[Optimize Your Marketing Strategy with CM.com’s Voice Solution]]></title>
                <link>https://www.cm.com/en-sg/blog/voice-for-marketing/</link>
                <description><![CDATA[Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>07a94259b676720e965afdac50ef98f4</guid>
                <pubDate>Thu, 12 Jun 2025 03:19:00 +0200</pubDate>
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                <title><![CDATA[How to Create AI Agents in Five Easy Steps]]></title>
                <link>https://www.cm.com/en-sg/blog/how-to-create-halo-agents/</link>
                <description><![CDATA[AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>607b77027b5715f8df060cb0f554c3a7</guid>
                <pubDate>Tue, 27 May 2025 02:00:46 +0200</pubDate>
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                <title><![CDATA[CM.com Unveils Improved Financial Targets and Introduces Voice AI Agents]]></title>
                <link>https://www.cm.com/en-sg/press/improved-financial-targets-voice-ai-agents/</link>
                <description><![CDATA[Breda, The Netherlands, 15 May 2025 - Today, CM.com N.V. (AMS: CMCOM), a global leader in AI-powered Customer Engagement solutions, hosts a Capital Markets Day at its headquarters in Breda. The management board will share its growth strategy, as CM.com enters the next growth phase. CM.com is at the beginning of a new era, where it will become an AI-First company. Improved medium term financial targets will be presented, as CM.com has met all financial goals as presented in the 2022 deep dive.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>7027be84659289df8f7ad33e08a7a597</guid>
                <pubDate>Fri, 16 May 2025 04:48:33 +0200</pubDate>
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                <title><![CDATA[CM.com Reports a 63% Higher EBITDA YoY in Q1 2025]]></title>
                <link>https://www.cm.com/en-sg/press/trading-update-q1-2025/</link>
                <description><![CDATA[Breda, The Netherlands, 17 April 2025 – At the beginning of 2025, CM.com reached some significant milestones, as it introduced its Agentic AI platform HALO, successfully refinanced the outstanding convertible bonds, and executed on a related share placement. These milestones have strengthened the foundation that CM.com builds upon. For HALO, so far close to 100 deals have been secured with both new and existing clients.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>6e236871bdf823353c28eb6c8dddd816</guid>
                <pubDate>Fri, 18 Apr 2025 09:08:27 +0200</pubDate>
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                <title><![CDATA[Make Your Contact Page Irresistible: 8 Essential Tips for Improved Customer Service]]></title>
                <link>https://www.cm.com/en-sg/blog/contact-page-improvements/</link>
                <description><![CDATA[Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>8142cb45e22d5a51fd2505e3fbe49d0f</guid>
                <pubDate>Thu, 20 Mar 2025 09:05:47 +0100</pubDate>
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                <title><![CDATA[Notre-Dame Cathedral in Paris Implements Digital Reservation System for its Reopening]]></title>
                <link>https://www.cm.com/en-sg/press/notre-dame-cathedral-reservation-system/</link>
                <description><![CDATA[Notre-Dame Cathedral has partnered with CM.com to implement a free digital time-slot reservation system, effective since its reopening. After 5 years of restoration following the April 15, 2019 fire, Notre-Dame has reopened its doors to welcome the millions of worshippers and visitors expected.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>eb5ced9585b367292df2cb626df8190e</guid>
                <pubDate>Wed, 12 Mar 2025 05:04:41 +0100</pubDate>
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                <title><![CDATA[Introducing Your Customizable Verification Solution]]></title>
                <link>https://www.cm.com/en-sg/blog/build-your-own-verification/</link>
                <description><![CDATA[In today's digital world, ensuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting their digital space and their customer interactions - and different needs require different solutions. That's why CM.com introduces "Build Your Own Verification" - flexible and customizable verification that can be tailored to your specific needs.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>98837af768dbb278483b4020cb9e279d</guid>
                <pubDate>Thu, 06 Mar 2025 09:25:55 +0100</pubDate>
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                    <item>
                <title><![CDATA[CM.com acquires GUTS Tickets: Ticket sales now also via blockchain technology]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-acquires-guts-tickets/</link>
                <description><![CDATA[With the acquisition of GUTS Tickets, CM.com offers its customers access to a smart ticketing system that uses blockchain technology and dynamic QR codes.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>505f7cde3008d14cf1b8985ff66fd720</guid>
                <pubDate>Tue, 25 Feb 2025 05:03:26 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Agentic AI Agents: Helping You Get Things Done]]></title>
                <link>https://www.cm.com/en-sg/blog/agentic-ai-agents/</link>
                <description><![CDATA[Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>ec71b2d2bcd9061f6b9bd47177bdf794</guid>
                <pubDate>Mon, 10 Feb 2025 01:51:18 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com launches Agentic AI Platform HALO]]></title>
                <link>https://www.cm.com/en-sg/press/agentic-ai-platform-halo-launch/</link>
                <description><![CDATA[Breda, February 6, 2025 - CM.com introduces HALO, an advanced Agentic AI Platform that fundamentally transforms tasks and business processes. With a team of over 100 professionals, CM.com has spent more than a year developing HALO, which is regarded as one of Europe's most innovative AI platforms.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>d1fdb4b3334df47b88321d4d75f34c5b</guid>
                <pubDate>Fri, 07 Feb 2025 08:02:22 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Mobile Identity Services: Know Your Users]]></title>
                <link>https://www.cm.com/en-sg/blog/mobile-identity-services/</link>
                <description><![CDATA[Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>628231615a2dd090cc0c09513941fe48</guid>
                <pubDate>Wed, 05 Feb 2025 00:01:10 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Growing by Embracing Change]]></title>
                <link>https://www.cm.com/en-sg/blog/growing-embracing-change/</link>
                <description><![CDATA[Over the past five years, we’ve made it our mission to stay ahead by adapting quickly to change and seizing new opportunities. Despite the challenges—like the global pandemic—we kept growing by staying flexible and making smart decisions. In this final blog celebrating 25 years of CM.com, we look back at a time when we showed, again and again, how we could offer innovative solutions and strengthen our organization.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>b69d571b91248be0d8135666239436ce</guid>
                <pubDate>Mon, 20 Jan 2025 00:01:07 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Puzzle Comes Together: From Pieces to Platform]]></title>
                <link>https://www.cm.com/en-sg/blog/from-pieces-to-platform/</link>
                <description><![CDATA[We started by offering just SMS services, but today we offer an integrated platform where communication, commerce, and customer engagement come together to drive meaningful business interactions. Over the past 25 years, CM.com has been assembling this platform piece by piece, with each innovation, product, and acquisition adding to the bigger picture. Let’s explore how these puzzle pieces have come together to build the CM.com of today.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>95404d5c03af7f37744d27d30d19ebd4</guid>
                <pubDate>Wed, 15 Jan 2025 00:01:25 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Pushing Boundaries: The Path to Global Success]]></title>
                <link>https://www.cm.com/en-sg/blog/crossing-boundaries/</link>
                <description><![CDATA[By 2010, CM.com knew it was time to expand beyond our roots. What began in nightclubs had grown into a broader client base across various industries. It was time to push boundaries—both literally and figuratively. Here’s the story of our international journey, filled with challenges, triumphs, and lessons.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>07f172fda47702e0942a88ac5372e681</guid>
                <pubDate>Wed, 08 Jan 2025 00:01:26 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Your One-Stop-Shop for Verification Services]]></title>
                <link>https://www.cm.com/en-sg/blog/verification-as-a-service/</link>
                <description><![CDATA[Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headliner in the papers. But simply implementing a bunch of security measures isn't always enough. Loose apps and services become vulnerable for fraud, and are often cost-inefficient. That's why we now offer a one-stop-shop to safely secure your business: the Verification API.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>e3bcf39d3c17364e8726da3806b741f5</guid>
                <pubDate>Thu, 26 Dec 2024 00:01:54 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Prevent Text Messaging Fraud and Simplify Verification Processes With Number Verify]]></title>
                <link>https://www.cm.com/en-sg/blog/number-verify/</link>
                <description><![CDATA[Customer communication via text messaging has become an integral part of the modern business landscape. In recent years however, criminals have figured out that they can abuse SMS communication to scam both your business and your customers out of data and money. But not to worry, there's a new, convenient, and fast verification method that can help secure your online accounts: Number Verify!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>aba682732b60c8bb9a1b4c7c6cfb868d</guid>
                <pubDate>Thu, 12 Dec 2024 00:01:04 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Combat SMS Pumping (AIT) Fraud Effectively With CM.com]]></title>
                <link>https://www.cm.com/en-sg/blog/combat-sms-pumping-ait-fraude-effectively/</link>
                <description><![CDATA[In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f43e0a02cc377508ec30863b5c546f03</guid>
                <pubDate>Fri, 06 Dec 2024 07:11:53 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Sees Acceleration in Use of RCS After Integration iOS 18.1]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-rcs-integration-ios-181/</link>
                <description><![CDATA[With the recent integration of Rich Communication Services (RCS) into Apple's iOS 18.1, all major manufacturers now support this technology. This leads to a big increase in the use of RCS messages. “RCS offers more features and is more secure, making it an attractive channel for customer communication,” said Jeroen van Glabbeek, CEO of CM.com. “I expect RCS to become a primary choice for customer contact.”]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>93345fc21c82094bc0c0464cedce6a70</guid>
                <pubDate>Wed, 20 Nov 2024 04:50:52 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Art of Simplicity: Helping Your Customers Make Quick Decisions This Black Friday]]></title>
                <link>https://www.cm.com/en-sg/blog/enable-quick-decisions-during-black-friday/</link>
                <description><![CDATA[Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximize their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimizing everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>5a4163f31c4c1a754d48a35b079f6301</guid>
                <pubDate>Tue, 29 Oct 2024 07:29:23 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com’s Journey from DIY Solutions to a World-Class Operation]]></title>
                <link>https://www.cm.com/en-sg/blog/diy-solutions-to-world-class/</link>
                <description><![CDATA[What started as ClubMessage —  focused on SMS marketing for nightclubs — quickly evolved into a technology powerhouse capable of handling millions of messages. Within just five years, the company had not only built a vast reach among young people but also developed its own technology to manage high volumes of SMS traffic. This rapid growth saw CM.com become the Netherlands' largest SMS buyer, with its technology branching out into new sectors like television and banking. Let’s take a closer look at this journey.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>9cd93a7f34292dca596b3aacfb80306a</guid>
                <pubDate>Tue, 17 Sep 2024 21:00:53 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Unlock Communication Excellence With CPaaS]]></title>
                <link>https://www.cm.com/en-sg/blog/unlock-communication-excellence-with-cpaas/</link>
                <description><![CDATA[Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>578f17bcac8ce6707bd1f572d7efa68f</guid>
                <pubDate>Tue, 03 Sep 2024 20:00:29 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How Popular Is SMS in 2024 and What Is Its Added Value for Business?]]></title>
                <link>https://www.cm.com/en-sg/blog/how-popular-is-sms/</link>
                <description><![CDATA[SMS is one of the oldest text messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic in its features- plain text messages, not fluff, and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value to modern business communication.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>691a94f890a084d4a9c6c0184b5e5f29</guid>
                <pubDate>Mon, 19 Aug 2024 20:00:48 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Unified Messaging With RCS on iOS]]></title>
                <link>https://www.cm.com/en-sg/blog/rcs-on-ios/</link>
                <description><![CDATA[RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>737cff382a0363e95423dfb4056e891c</guid>
                <pubDate>Mon, 05 Aug 2024 20:00:42 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Festival App Introduces SOS Alert]]></title>
                <link>https://www.cm.com/en-sg/press/festival-app-introduces-sos-notification/</link>
                <description><![CDATA[CM.com's event app, Appmiral, has introduced a new SOS alert feature for quick emergency assistance. Festival-goers can now easily contact security or first aid personnel through the app. By directly connecting with responders and sharing their live location, help can be provided swiftly and effectively.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>26a43aeb89a83238b4897e5323e77ccb</guid>
                <pubDate>Mon, 05 Aug 2024 04:54:42 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to get the WhatsApp Business Green Tick Badge]]></title>
                <link>https://www.cm.com/en-sg/blog/how-to-get-whatsapp-business-greentick/</link>
                <description><![CDATA[The WhatsApp Business green tick is the official badge for Meta verified business accounts. It helps users to distinguish between authentic businesses and fake accounts. Many users place high value on the green tick, and brands sporting this badge will see a positive impact on their business. But how can you business apply for the green tick badge? Read all about it below.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f71f6c30cb8a00413d1814181c98cf44</guid>
                <pubDate>Wed, 24 Jul 2024 20:30:14 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Introduces Card Payments Without an Internet Connection]]></title>
                <link>https://www.cm.com/en-sg/press/offline-card-payments/</link>
                <description><![CDATA[CM.com, a global leader in cloud software and a provider of communication, ticketing, and payment platforms, has developed an innovative solution that allows consumers to make card payments without an internet connection. This breakthrough in the world of cashless payments offers numerous benefits for consumers, businesses, and event organizers.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>dcf9bb36a48bdc0027ea562ab0f8fcc0</guid>
                <pubDate>Wed, 24 Jul 2024 04:56:04 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Will You Join Me at Highstreet?]]></title>
                <link>https://www.cm.com/en-sg/blog/will-you-join-me-at-highstreet/</link>
                <description><![CDATA[Picture this: you're leaving a bustling club, but all around you, people are tossing aside paper flyers meant to draw them back for the next big night. Jeroen and Gilbert watched countless flyers hit the floor, when they thought, "There’s got to be a better way!". Gilbert sent a simple text to Jeroen: "Will you join me at Highstreet?" That message changed everything.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>748c5858df2599112b76eb7f40f842be</guid>
                <pubDate>Fri, 19 Jul 2024 02:00:24 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[17 SMS Customer Service Templates to Use Today]]></title>
                <link>https://www.cm.com/en-sg/blog/customer-service-templates-to-use-today/</link>
                <description><![CDATA[Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>7f4747ae0c3ccdb05bb00cdca8e7f6a9</guid>
                <pubDate>Wed, 19 Jun 2024 21:00:44 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com and NOC*NSF Close a Multi-Year Deal for the TeamNL Houses During the Olympic Games.]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-nosnsf-close-multiyear-deal-teamnlhouses-during-olympic-games/</link>
                <description><![CDATA[In 2024, the Olympic and Paralympic Games will take place in Paris. During these spectacular events, NOC*NSF, with the TeamNL Houses, will establish a meeting place for orange fans to come together and enjoy matches and celebrations. CM.com and NOC*NSF have entered into a multi-year deal to fully support this initiative, with CM.com assisting in creating the ultimate fan experience before, during, and after the event through ticketing, an event app, and mobile communication.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>e2bb9b70d1079b0fc0fcdc7815cbd6b8</guid>
                <pubDate>Sun, 16 Jun 2024 04:57:59 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[SMS for eCommerce - Create a Successful eCommerce Strategy With SMS]]></title>
                <link>https://www.cm.com/en-sg/blog/sms-ecommerce/</link>
                <description><![CDATA[Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via those powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your succes. Read all about how you can use SMS to elevate your customer contact, drive sales and create that  loyal customer base.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>1e3e196210419e073364b4c3350c389d</guid>
                <pubDate>Tue, 11 Jun 2024 19:00:09 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Improve Your Delivery Service With SMS Notifications]]></title>
                <link>https://www.cm.com/en-sg/blog/improve-order-delivery-sms-notifications/</link>
                <description><![CDATA[If you're active in today's transport and/or delivery business, you'll face new challenges to keep your customers happy on a daily basis. Customers expect fast and flexible, and sometimes even same-day, delivery. Time is money, costs need to be cut, and regaining control of the delivery process will significantly benefit your business. SMS can make a difference!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4a26b634cc4145d2a37b3fc5b248c5c3</guid>
                <pubDate>Wed, 05 Jun 2024 03:26:02 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Quality Customer Engagement With WhatsApp Business Platform]]></title>
                <link>https://www.cm.com/en-sg/blog/quality-customer-engagement-whatsapp-business-platform/</link>
                <description><![CDATA[We all want to get our brand messages out there. We want to engage with our customers, raise brand awareness, and connect with our target audience. WhatsApp Business Platform helps you safeguard the way you communicate with (potential) customers, making sure that you provide them with a meaningful and relevant customer experience to help grow your business.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>39350290cc9590c66191318f1b8dc7b1</guid>
                <pubDate>Mon, 13 May 2024 09:11:37 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Use WhatsApp for Tracking and Order Updates]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-tracking-order-updates/</link>
                <description><![CDATA[Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>052176de3c2e210147e3c51388a3987d</guid>
                <pubDate>Tue, 09 Apr 2024 09:01:13 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How WhatsApp Business Can Help With Abandoned Carts Recovery]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-business-abandoned-carts/</link>
                <description><![CDATA[Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>3436ab23a1f629152fce17a0a108c9b3</guid>
                <pubDate>Tue, 09 Apr 2024 08:56:02 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[A Starter Guide to WhatsApp Message Templates & Buttons]]></title>
                <link>https://www.cm.com/en-sg/blog/a-starter-guide-to-whatsapp-message-templates-buttons/</link>
                <description><![CDATA[WhatsApp Business message templates are specific message formats that businesses use to send out notifications, alerts, and customer care messages to people who have opted-in to receive messages. These may include appointment reminders, shipping information, issue resolutions, payment update, and they can be enriched with interactive buttons. Here’s what you need to know about this platform.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>a987be2395a51e8c84c9feb3d6c86bb3</guid>
                <pubDate>Mon, 01 Apr 2024 20:00:55 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Boost sales with WhatsApp Business Product Catalogue]]></title>
                <link>https://www.cm.com/en-sg/blog/boost-sales-with-product-catalog-whatsapp/</link>
                <description><![CDATA[Looking for a new way to boost your sales? Want to showcase your products and services on one of the most popular messaging channels today? You might already use WhatsApp Business to engage with your customers, but did you know that you can also use WhatsApp to boost your sales? Let's take a look at how to optimise your WhatsApp Business usage with product messages.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f02df7f5d95ccfc99ad1972baf37331e</guid>
                <pubDate>Mon, 01 Apr 2024 05:25:28 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Use WhatsApp Business Message Templates?]]></title>
                <link>https://www.cm.com/en-sg/blog/how-to-use-whatsapp-business-message-templates/</link>
                <description><![CDATA[There are several ways to use WhatsApp Business to communicate with your customers. One way is via the customer care window, in which case the conversation is initiated by the customer. If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of the so-called Message Templates.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>cb6e769e3e35e008117054191f2e55ab</guid>
                <pubDate>Sun, 03 Mar 2024 21:00:16 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[WhatsApp Business One Time Passwords: What They Are and How to Use Them.]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-business-otp/</link>
                <description><![CDATA[Chances are that you've received One Time Passwords (OTPs) before, often via SMS or email. But did you know that there might be an even better platform to send OTPs on? WhatsApp Business Platform allows you to send One Time Passwords on the favorite messaging channel of your customers, enhancing the customer experience and improving customer relations.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4611151171e32e8dbd5399645ee7bd25</guid>
                <pubDate>Fri, 01 Mar 2024 08:50:51 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[WhatsApp Business Platform Conversation Categories]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-business-platform-conversation-categories/</link>
                <description><![CDATA[WhatsApp Business Platform has a wide range of exciting features to optimize communication with your customers at every touchpoint of the customer journey. To better facilitate these features, Meta has divided the different conversations one can have with their customers into four categories. Let's explore!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>198ac40f1cbed5b38be76cbac6e571c6</guid>
                <pubDate>Tue, 27 Feb 2024 21:00:33 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[What Is a WhatsApp Newsletter and How Does It Work?]]></title>
                <link>https://www.cm.com/en-sg/blog/what-is-whatsapp-newsletter/</link>
                <description><![CDATA[WhatsApp newsletters are messages that can be sent from a brand's WhatsApp business account to a specific audience of customers with information that's relevant to them. You can send people special offers, exclusive discounts, and new product announcements. You can also personalize these offers based on special events like holidays and birthdays, or annual promotions like Black Friday and Cyber Monday.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>798ebc7ec6005cd3f256c4bceb61b283</guid>
                <pubDate>Thu, 22 Feb 2024 21:00:35 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Use the Whatsapp Business Platform in Retail and eCommerce]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-business-retail-ecommerce/</link>
                <description><![CDATA[In today's digital age, businesses are always looking for ways to connect with their customers quickly and efficiently. One of the most popular communication tools that have emerged in recent years is WhatsApp, which is widely used around the world. The WhatsApp Business Platform provides businesses with an easy way to manage their customer communication, automate responses, and provide better customer service. In this blog, we will explore how retailers and eCommerce businesses can use the WhatsApp Business Platform to enhance their customer engagement, drive sales, and build a loyal customer base.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>8e37db8bfd4fcb4a3c11b1c82c7f3658</guid>
                <pubDate>Thu, 22 Feb 2024 21:00:04 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[WhatsApp Business Features to Boost Your eCommerce Business]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-business-features/</link>
                <description><![CDATA[WhatsApp Business gives business owners a presence on one of the world's most popular social messaging apps which allows them to communicate more effectively with their customers and help their businesses grow in the online marketplace. Here are just some of the features that have already made the WhatsApp Business Platform an essential part of people's eCommerce practices across the world.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>a2fcb627fd20954950ecc00ff1da1b56</guid>
                <pubDate>Sun, 18 Feb 2024 19:00:58 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[What is the WhatsApp Business Customer Care Window?]]></title>
                <link>https://www.cm.com/en-sg/blog/what-is-whatsapp-business-customer-care-window/</link>
                <description><![CDATA[With the WhatsApp Business Platform, there are two ways to communicate with customers. Once a customer opts in to receive messages from your business, you can initiate a conversation by sending notifications via so-called Messages Templates, or the customer can initiate a conversation with your business.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>edb08d16e539065ea704d1ab36e528e4</guid>
                <pubDate>Sun, 18 Feb 2024 19:00:50 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Increase Conversion With Promotional Messages on WhatsApp]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-during-sales-periods/</link>
                <description><![CDATA[In an age of mass marketing, as well as constant TV, internet and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customers needs and sensibilities.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>9bffa68b556b3aa7de41942d509f32f6</guid>
                <pubDate>Sun, 11 Feb 2024 19:00:54 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Introducing Payments on WhatsApp for the Ultimate End-To-End Customer Experience]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-payments/</link>
                <description><![CDATA[Payments are the newest addition to WhatsApp Business Platform's impressive repertoire of powerful customer engagement tools. In this blog we'll introduce how payments on WhatsApp work, and discuss the benefits.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>37317dc950b012af31b101e9aa26f76f</guid>
                <pubDate>Sun, 11 Feb 2024 19:00:09 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Use WhatsApp Business for Conversational Commerce?]]></title>
                <link>https://www.cm.com/en-sg/blog/conversational-commerce-whatsapp-business/</link>
                <description><![CDATA[Conversational Commerce is a type of eCommerce that focuses on two-way conversations with customers via the use of online chat tools. It's a concept that's actually been around for quite some time, with former Developer Experience Lead at Uber, Chris Messina, describing it as "the intersection of messaging apps and shopping" back in 2015.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>9a5fbe943adb318f9e97c31c35b4f384</guid>
                <pubDate>Sun, 04 Feb 2024 19:00:56 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Flexible, Functional, and Rich Interactions with WhatsApp Flows]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-flows/</link>
                <description><![CDATA[WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. But what is it and what can you do with it? Let's take a look!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f48d23e70908387c1200e8fc7b02ef39</guid>
                <pubDate>Sun, 04 Feb 2024 19:00:14 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Drive Engagement and Convert Your Conversations With WhatsApp Carousel]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-carousel/</link>
                <description><![CDATA[Are you already talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>5c0280bb9aa56f9cd63ee00b48710bbb</guid>
                <pubDate>Fri, 02 Feb 2024 00:00:19 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[What Is a WhatsApp Opt-in and Why Do I Need It?]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-opt-in/</link>
                <description><![CDATA[WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, businesses must first receive consent to do so.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>21aae409cb45a5dbf40889d625d77e46</guid>
                <pubDate>Sun, 28 Jan 2024 20:00:56 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-vs-facebook-messenger/</link>
                <description><![CDATA[WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>6305f83dedd0f355e0a75085cd35e645</guid>
                <pubDate>Sun, 28 Jan 2024 20:00:53 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Use WhatsApp Business for Service Automation]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-business-service-automation/</link>
                <description><![CDATA[The process of refunding or replacing a product is an inherently sensitive situation that can quickly turn into a source of tension or frustration for customers and businesses alike. Let's face it, when we as consumers are looking for a refund or replacement of a product that we’re unsatisfied with, the idea of having to scroll through lengthy pages of information that may or may not be relevant to what we need to know doesn't exactly fill us with joy; nor does the idea of spending extended lengths of time on hold with customer service.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>331aed0e31bffbdece6cadaacd75a831</guid>
                <pubDate>Thu, 25 Jan 2024 03:34:46 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Ads That Click to WhatsApp: What Are They and What Are the Benefits?]]></title>
                <link>https://www.cm.com/en-sg/blog/ads-that-click-to-whatsapp/</link>
                <description><![CDATA[Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favorite social media platforms and channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave. Read all about it!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>944126a0402d5a64f6c440919b10065e</guid>
                <pubDate>Thu, 25 Jan 2024 03:18:08 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Boost Black Friday Sales with WhatsApp, Instagram and Facebook]]></title>
                <link>https://www.cm.com/en-sg/blog/black-friday-sales-whatsapp-instagram-facebook/</link>
                <description><![CDATA[Black Friday stands out as one of the most anticipated shopping events of the year, with online sales growing to 70.9 billion globally in 2023. With this, big and small businesses will strive for maximum exposure. Yet, this task is far from straightforward. Retailers must compete to be visible, overcome high advertising costs, and meet escalating customer expectations to cut through the noise and drive conversion. Moreover, every touchpoint in the customer journey represents a make-or-break opportunity to form relationships and drive transactions, or risk losing a consumer’s interest and trust.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Jessica de Korte]]></author>
                <guid>38a507500f6dc28481c651ea8826e2cb</guid>
                <pubDate>Wed, 22 Nov 2023 03:26:13 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[A2P Messaging Fraud and Prevention for Businesses]]></title>
                <link>https://www.cm.com/en-sg/blog/a2p-messaging-fraud-and-prevention/</link>
                <description><![CDATA[Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>02d6ca7c238f93a0ccea4b2f41824fbd</guid>
                <pubDate>Thu, 16 Nov 2023 04:04:02 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[WhatsApp Business Platform: Pricing Changes for June 2023]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-business-platform-pricing/</link>
                <description><![CDATA[Starting the first of June, 2023, WhatsApp will change its pricing model. Meta will introduce new conversation categories and its corresponding pricing. Let's find out what that means for you!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>8ebfdea15f8a3df79e8ef376ef4cee0e</guid>
                <pubDate>Wed, 08 Nov 2023 06:54:50 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Increase Your Conversions Rate With WhatsApp Business Assisted Sales]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-business-assisted-sales/</link>
                <description><![CDATA[You don't need a degree in psychology to know that some customers are more risk-averse than others when it comes to making a purchase. When shopping online everyone has, at some point, been in the position of hovering over the 'confirm payment' button with that little voice at the back of their minds telling them they're about to make a mistake. Sometimes we throw caution to the wind regardless of any doubts we may have and buy the product anyway; in many cases, we abandon our carts and go elsewhere to find what we're looking for.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>ed96f166e4b02f509894cfff0654d5b4</guid>
                <pubDate>Tue, 06 Jun 2023 05:36:03 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Showcase Your Products With WhatsApp Business Product Messages]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-business-product-messages/</link>
                <description><![CDATA[You might already be using WhatsApp Business as a communications channel for things like customer service, customer feedback, and marketing. However, what many people have yet to discover is the power of WhatsApp Product Messages as a highly innovative and effective way to boost your sales potential on one of the world's most popular online messaging channels.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>31a01a403a0d68b4a3d58f7e9c6fafb7</guid>
                <pubDate>Tue, 06 Jun 2023 03:59:14 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Engagement where it matters: the CM.com take on conversational marketing … and how it’s changing]]></title>
                <link>https://www.cm.com/en-sg/blog/conversational-marketing-guide/</link>
                <description><![CDATA[Look at most definitions of conversational marketing, and it’s not clear what all the excitement’s about. “Engaging customers through dialogue”, “interacting with people via real-time”, “two-way communication”, “putting the focus on interactions using social media messaging channels”.

Isn’t that what marketers have been doing for years?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>e40f0ee52c565bf4d1a0d44b230bf739</guid>
                <pubDate>Mon, 08 May 2023 03:37:34 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Peak Moments in eCommerce: How to Prepare with Data]]></title>
                <link>https://www.cm.com/en-sg/blog/ecommerce-peak-moments-prepare-data/</link>
                <description><![CDATA[Now is the time to explore how you can prepare for coming high season or also called Q4 holiday season in eCommerce. After reading this article you know what data is important to analyze so you are prepared for busier times. Q4 is coming!]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>fdc6f3f1ad9834d467347fb552e61a50</guid>
                <pubDate>Tue, 18 Apr 2023 03:18:15 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective]]></title>
                <link>https://www.cm.com/en-sg/blog/chatgpt-llms-potential/</link>
                <description><![CDATA[With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>8279b7ae02958581cfd5eb20f0a7a56d</guid>
                <pubDate>Tue, 04 Apr 2023 03:22:26 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack]]></title>
                <link>https://www.cm.com/en-sg/blog/ecommerce-chatbot-integrations/</link>
                <description><![CDATA[At CM.com, we've noticed that more and more people are interested in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems with doing so.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4bb08fe1608af7d13c69dc04b8db8cf7</guid>
                <pubDate>Thu, 23 Mar 2023 06:16:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Collect Customer Feedback With WhatsApp Business]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-for-customer-feedback/</link>
                <description><![CDATA[Customer feedback is a vital part of any business as an essential point of contact between the buyer and the seller. However, obtaining good quality feedback can have its obstacles. Giving and collecting information in traditional customer surveys can often take time and effort for consumers and businesses.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>92456d10a3ad20ead3d3d864ddf6172c</guid>
                <pubDate>Fri, 03 Feb 2023 07:58:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Design and Customize Your Website Chatbot Without Coding]]></title>
                <link>https://www.cm.com/en-sg/blog/design-customize-website-chatbot/</link>
                <description><![CDATA[Chatbots can be a gold mine, but doesn’t it require much effort? Don’t worry; there’s no need to hassle your developers. You can design and implement a no-code chatbot on your website. In this article, you’ll find out why you’d want a chatbot and how it can look on your website.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>2fc330bdda565fac42e4a19862117b56</guid>
                <pubDate>Mon, 30 Jan 2023 06:54:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Tips to Help Prevent Fraud in SMS and Voice Traffic]]></title>
                <link>https://www.cm.com/en-sg/blog/prevent-fraud-sms-voice-traffic/</link>
                <description><![CDATA[With each technological advance, criminals find new ways to defraud businesses – and Communications Platform as a Service (CPaaS) is no exception. Organizations as diverse as Formula 1, the Dutch Red Cross, and DHL are enjoying the customer experience and conversion benefits of CM.com – and fraudsters want to get in on the act. We take every measure to assure your safety, but it will not stop criminals from trying. However, you can take some additional steps to help prevent fraud.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>af2f438c4edab1d4f9a3dcd27e6aabc9</guid>
                <pubDate>Wed, 25 Jan 2023 07:20:25 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Personalization in eCommerce: there's more than "Hi John"]]></title>
                <link>https://www.cm.com/en-sg/blog/ecommerce-personalization/</link>
                <description><![CDATA[Every eCommerce player knows personalization is essential. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad personalization goes.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>bf431d495fa0f5c1d95024b1ace34773</guid>
                <pubDate>Thu, 12 Jan 2023 07:17:54 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How To Grow an Audience and Build Customer Relationships with WhatsApp Business Platform]]></title>
                <link>https://www.cm.com/en-sg/blog/grow-audience-whatsapp-entry-points/</link>
                <description><![CDATA[Boasting an engagement rate of over 70%, the WhatsApp Business Platform has proven itself as a valuable channel for building customer relationships. But how do you use this popular channel to your advantage and grow your audience and business? This article will share everything we know about building better customer relationships on WhatsApp.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>8dc1a503417f87da634da97f8e3ebc66</guid>
                <pubDate>Wed, 04 Jan 2023 07:57:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CPaaS vs. DIYing a Communications Platform: Which is Best?]]></title>
                <link>https://www.cm.com/en-sg/blog/cpaas-vs-communications-platform-which-is-best/</link>
                <description><![CDATA[With customers being at the heart of your business, you’ll need a means of communicating with them, whether for marketing, support, or operational purposes. So what are your options if you’re in the market for a communications platform?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>0873572cde8a448a4bb5f882658635d1</guid>
                <pubDate>Fri, 16 Dec 2022 09:07:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Almost Half of Society Would Rather Call Customer Service Than Their In-Laws]]></title>
                <link>https://www.cm.com/en-sg/press/emotions-customer-service-research/</link>
                <description><![CDATA[Almost half of the respondents (48%) prefer to call customer service over their in-laws. The relationship with the in-laws is worst in France and the US: 3 in 4 respondents like to contact customer service.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>5213c7d4c34836ea7cb727d1647933d6</guid>
                <pubDate>Tue, 29 Nov 2022 09:00:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why WhatsApp Business is a Brilliant eCommerce Solution]]></title>
                <link>https://www.cm.com/en-sg/blog/why-whatsapp-business-is-a-brilliant-ecommerce-solution/</link>
                <description><![CDATA[It's known as "the world's most popular messaging app", with good reason. The sheer volume of active daily users on WhatsApp is mind-boggling; 2 billion at the last count, with predictions of reaching 3.5 billion by 2025.

It's little wonder that it forms the backbone of 21st-century communication, with over 100 billion messages sent daily between a cross-section of demographics.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>54e857f96c55bd586fd56247c8174430</guid>
                <pubDate>Fri, 25 Nov 2022 08:00:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[4 Digital Marketing Trends in the Financial Service Industry]]></title>
                <link>https://www.cm.com/en-sg/blog/digital-marketing-trends-in-financial-service-industry/</link>
                <description><![CDATA[In the past, customers' only interactions with financial service businesses might have been physical. (Like walking into a bank branch to conduct a transaction, for example.) But that was a long time ago.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>13c7839d407e8684f4a9c639a44fe426</guid>
                <pubDate>Mon, 07 Nov 2022 07:00:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How Popular Is WhatsApp in 2024 and How Can It Benefit Your Business?]]></title>
                <link>https://www.cm.com/en-sg/blog/how-popular-is-whatsapp/</link>
                <description><![CDATA[Did you know WhatsApp can add value to your business? Get your message out there and benefit from this top-rated messaging channel.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>06242f35639d42b297d242a3d959140b</guid>
                <pubDate>Mon, 17 Oct 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Automate Marketing With Workflows]]></title>
                <link>https://www.cm.com/en-sg/blog/automate-marketing-activities-workflows/</link>
                <description><![CDATA[The digital landscape is changing rapidly. This affects (digital) marketers who feel pressured to do more in the same amount of time. Marketing automation helps marketers to focus on what’s essential by automating recurring tasks and managing leads. But what is marketing automation exactly? We’ll answer all your questions in this blog and suggest one of the most helpful marketing automation tools to help you work more efficiently.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Brechtje van Houtum]]></author>
                <guid>e210d47c941fa128b3ff8ae171d1baa4</guid>
                <pubDate>Mon, 10 Oct 2022 06:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[3 Ways of Enhancing CX With Conversational Commerce (And How to Get Started)]]></title>
                <link>https://www.cm.com/en-sg/blog/enhancing-cx-with-conversational-commerce/</link>
                <description><![CDATA[See the chat apps that customers have on their phones? They aren’t just apps for socializing with others. Establish your brand presence on them and provide a phenomenal customer experience (CX), and they can be your gateways to generating more customer goodwill and sales.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>d438b2c9f2a084dd4798a3d6beab28a1</guid>
                <pubDate>Mon, 26 Sep 2022 07:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why Engagement on the Right Communication Channels Is Key]]></title>
                <link>https://www.cm.com/en-sg/blog/engagement-on-right-communication-channels-is-key/</link>
                <description><![CDATA[Today’s consumers expect simplicity and convenience when communicating with a business. That means easy engagement and reachability when the customer needs it. Being present on the right communication channels can make or break the customer experience.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>7e1471e002a17c0bc2d8080652442bb0</guid>
                <pubDate>Mon, 19 Sep 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Benefits of A2P Messaging for Business]]></title>
                <link>https://www.cm.com/en-sg/blog/benefits-a2p-messaging/</link>
                <description><![CDATA[Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) are one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but you've probably come across it several times in the messaging market. Let’s see why A2P remains relevant as a messaging technology today.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f3ff4b9b4271784eca96774970cfb2ac</guid>
                <pubDate>Tue, 13 Sep 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Top 5 Customer Support Tech Stack Essentials for Improving the Customer Service Journey]]></title>
                <link>https://www.cm.com/en-sg/blog/top-5-customer-support-tech-stack-essentials/</link>
                <description><![CDATA[Are your customer service tools lacking the features your team needs to do its best work? And have you lost customers as a result? If so, your customer support tech stack might need an upgrade.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>22ec78b13bc9af225b50fb173eba52c3</guid>
                <pubDate>Mon, 05 Sep 2022 06:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why Do You Need a Customer Data Platform?]]></title>
                <link>https://www.cm.com/en-sg/blog/why-you-need-customer-data-platform/</link>
                <description><![CDATA[From the very beginning of business, marketers have reached out to their community to create demand for their products and services. The larger the group of people you can reach in one placement, the more value you can get from a certain channel. And with the right insights, you also ensure that you are targeting everyone with the right message.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3ee4dfd32959cf9a01e4582a0bfdad30</guid>
                <pubDate>Thu, 01 Sep 2022 00:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Chat Apps - Choosing Between Messaging Channels]]></title>
                <link>https://www.cm.com/en-sg/blog/chat-apps-choosing-between-channels/</link>
                <description><![CDATA[There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>12918cf2f1cecf0597cae07455fac0aa</guid>
                <pubDate>Thu, 25 Aug 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Juniper recognizes CM.com as leader in CCaaS market]]></title>
                <link>https://www.cm.com/en-sg/press/juniper-leader-ccaas/</link>
                <description><![CDATA[Juniper Research ranks CM.com, the market leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>2aac88397e9c339aa208e26f24978228</guid>
                <pubDate>Wed, 17 Aug 2022 06:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Exceptional Customer Service Starts With a Chat (App)]]></title>
                <link>https://www.cm.com/en-sg/blog/exceptional-customer-service-chat-app/</link>
                <description><![CDATA[If a person needed customer support, they might have previously picked up the phone. They might have even sent an email. But what if there was an alternative channel that could help them get their issue addressed almost instantly?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>77d9663a18a0b0d8bbbc2bcac6a69575</guid>
                <pubDate>Mon, 08 Aug 2022 02:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Optimising Customer Service With the Right Metrics]]></title>
                <link>https://www.cm.com/en-sg/blog/optimising-customer-service-right-metrics/</link>
                <description><![CDATA[If you’re investing a sizeable budget in refreshing the way your customer service operates, you’ll naturally want to see significant ROI. It’s easy to focus on immediate results and then forget the iterative process of refining a solution to ensure it’s still delivering in 12 or 24 months and beyond.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>182f49515f3e5ff8bd2bf87d8ee79d7d</guid>
                <pubDate>Mon, 01 Aug 2022 06:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Create Outstanding Customer Experiences With an Integrated Marketing & Service Solution]]></title>
                <link>https://www.cm.com/en-sg/blog/mobile-marketing-cloud-mobile-service-cloud-integration/</link>
                <description><![CDATA[Consumers are nothing like the consumers of, say, ten years ago. They are more critical than ever before and have razor-sharp requirements. They expect speed, convenience, good customer experiences, and reassurance right at their fingertips. Meeting these expectations is quite a challenge. Especially if the marketing and customer service departments operate independently, these departments need to work together seamlessly to serve today's consumers best.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[Tom Faas]]></author>
                <guid>e4cdcaa8ef3fbe7801dab2ddcfe15d00</guid>
                <pubDate>Mon, 25 Jul 2022 04:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[SMS Marketing Use Cases for B2B to Build Your Business]]></title>
                <link>https://www.cm.com/en-sg/blog/sms-marketing-b2b-use-cases/</link>
                <description><![CDATA[You’ve heard about SMS marketing campaigns for consumers, but what about SMS marketing for B2B? B2B text messaging is an effective way to communicate with your business clientele, enabling you to build relationships with decision-makers and offer information that helps them make buying decisions.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c88baa3d6d6efc20f1e49fb475bf3134</guid>
                <pubDate>Mon, 11 Jul 2022 04:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Get More Leads With SMS and Email Marketing]]></title>
                <link>https://www.cm.com/en-sg/blog/how-to-get-more-leads-with-sms-and-email-marketing/</link>
                <description><![CDATA[If you use SMS or email - or better yet, both - as marketing channels, you can set up your message, send it out to your target market and analyze the results. But how do you improve that message for better results the next time you send out your SMS or email?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>85ca9313b7ef230d4622b036a1c0ff50</guid>
                <pubDate>Mon, 04 Jul 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Increase Customer Retention on Service Delivery in Retail and eCommerce?]]></title>
                <link>https://www.cm.com/en-sg/blog/increase-customer-retention-service-delivery-in-retail-ecommerce/</link>
                <description><![CDATA[You’ve got the best eCommerce brand in the market, a well-defined target audience, and exceptional marketing and customer acquisition systems. So, are you ready for an explosive growth? As long as you don’t dedicate equal resources and strategies to retaining existing customers as to acquiring new customers, sustainable growth is far off.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4ff57660514d620e0a65f5a63807163a</guid>
                <pubDate>Mon, 27 Jun 2022 04:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Top 5 Marketing Tech Stack Essentials for 2022]]></title>
                <link>https://www.cm.com/en-sg/blog/top-5-martech-stack-essentials/</link>
                <description><![CDATA[A marketing tech stack is a collection of carefully curated marketing tools that marketers use to perform and optimize their marketing operations. Working hand in hand, these tools enhance your marketing team’s capabilities to create targeted campaigns that increase brand visibility on your customers’ preferred channels.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>2761b3db1bbaf8b45307db98a2285ccd</guid>
                <pubDate>Sun, 19 Jun 2022 16:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Six Things Customer Service and Retail Brands Get Wrong About Customer Loyalty]]></title>
                <link>https://www.cm.com/en-sg/blog/customer-service-retail-wrong-about-customer-loyalty/</link>
                <description><![CDATA[Some believe that you can earn loyalty by ‘delighting’ customers. Some say a ‘positive emotional experience’ works best. Others say we shouldn’t use the term loyalty at all, because it’s misleading, and no one can ever really be ‘loyal’ to a brand anyway. Is the truth out there?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>5d69d5b902a909c35a414f18cf7e179d</guid>
                <pubDate>Mon, 13 Jun 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com selected as Euronext Tech Leader]]></title>
                <link>https://www.cm.com/en-sg/press/euronext-tech-leaders/</link>
                <description><![CDATA[CM.com (AMS: CMCOM), a global leader in cloud software for conversational commerce, has been selected to participate in Euronext Tech Leaders.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>334d8838b24b091480c7c25251138247</guid>
                <pubDate>Tue, 07 Jun 2022 03:34:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Future of Customer Service Starts with Multidisciplinary Teams]]></title>
                <link>https://www.cm.com/en-sg/blog/multidisciplinary-teams/</link>
                <description><![CDATA[86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional and positive customer experiences.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>920e802888cbbb18242c65904a1cb9df</guid>
                <pubDate>Mon, 06 Jun 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Differences Between Chatbots and Conversational AI]]></title>
                <link>https://www.cm.com/en-sg/blog/differences-between-chatbots-and-conversational-ai/</link>
                <description><![CDATA[Although chatbots and conversational AI are sometimes used interchangeably, they aren’t the same thing. Today we’ll review the difference between the two and which option is better for your business.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>b01dc341aac72b33bc4b590ebbd08c71</guid>
                <pubDate>Mon, 30 May 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[4 Types of Chatbots to Consider For Your Customer Service]]></title>
                <link>https://www.cm.com/en-sg/blog/types-of-chatbots/</link>
                <description><![CDATA[The future has arrived! Chatbot technology has transcended simple commands and evolved into a powerful customer service tool. Learn about 4 types of chatbots and provide your customers with a unique automated experience.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>d154e3f3e46f8d5d378ee34d914dbd61</guid>
                <pubDate>Mon, 23 May 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Developing a Last-Mile Fulfillment Experience That Delivers]]></title>
                <link>https://www.cm.com/en-sg/blog/last-mile-fulfillment-experience-that-delivers/</link>
                <description><![CDATA[So close, yet so far. If packages could speak, that's what they would say as they wait to make their final trip to their owners. Will you help get them across the finish line? Or will you stumble in the last leg of the fulfillment relay race?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>253ad683170e27d37b559a92d4722d1a</guid>
                <pubDate>Mon, 16 May 2022 06:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Avoid Losing One Third of Your Customers in One Day]]></title>
                <link>https://www.cm.com/en-sg/blog/avoid-losing-one-third-of-your-customers-in-one-day/</link>
                <description><![CDATA[According to PwC's Future of Customer Experience report, 32% of customers will leave a brand after just one bad experience. Even when they love your brand, 59% will walk away after two bad experiences.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>24467538108be03792dc15e4a94f32ed</guid>
                <pubDate>Thu, 12 May 2022 11:08:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[5 Examples of Relationship Marketing Done Right]]></title>
                <link>https://www.cm.com/en-sg/blog/relationship-marketing-examples-done-right/</link>
                <description><![CDATA[One of the best ways to boost customer retention is to shift your focus to relationship marketing. Relationship marketing is about building lasting customer connections rather than focusing on transactional marketing and one-off sales. Read on to find out about relationship marketing and five relationship marketing examples that will inspire you.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>60b7f03d09637e55b8bd5ea07aa71f0d</guid>
                <pubDate>Wed, 11 May 2022 06:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Easily Digitize Insurance With Smart Solutions]]></title>
                <link>https://www.cm.com/en-sg/blog/digitize-insurance-smart-solutions/</link>
                <description><![CDATA[Consumers aren't used to handling insurance matters online and mobile, but yet they prefer it. This means that insurers need to be accessible everywhere and at all times, but they are not responding to this sufficiently. KPMG's research among 70 executives of international insurers shows that they know this all too well. They expect to lose a large portion of their sales to InsurTech or FinTech companies. However, this is easy to avoid without shaking up the entire IT landscape. With CM.com's intelligent solutions, insurers can easily and quickly take steps towards digitalization.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>0aec983765d97151c63145de3f938ef5</guid>
                <pubDate>Tue, 10 May 2022 21:54:13 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Top 5 Skills That Every Marketing & Sales Professional Needs in 2030]]></title>
                <link>https://www.cm.com/en-sg/blog/top-5-skills-marketing-sales/</link>
                <description><![CDATA[Do you ever feel like the world keeps moving faster and faster? You’re not alone. Since the 1980s, computer technologies have been speeding up the way people work and live. And as if things weren’t moving fast enough, the COVID-19 pandemic came along and pushed everything into warp speed.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>0e18fd586e399f173ac1643c42ffe255</guid>
                <pubDate>Mon, 18 Apr 2022 08:07:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Adopt a Relational Approach in the Retail & eCommerce Industry]]></title>
                <link>https://www.cm.com/en-sg/blog/relational-approach-for-retail-ecommerce/</link>
                <description><![CDATA[Every ambitious brand knows that creating a great customer experience strategy is key to long-term success, and driving profits for the company. A survey from Qualtrics revealed that 94% of respondents buy more goods and services from a company that meets customer expectations and provides an excellent customer experience. However, not every business knows how to develop and deliver the approach that will help achieve its goals.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>2a84321820e41bc4a51988d8936eb426</guid>
                <pubDate>Mon, 11 Apr 2022 08:03:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Drawing Up An Omnichannel Customer Experience Strategy]]></title>
                <link>https://www.cm.com/en-sg/blog/drawing-up-omnichannel-customer-experience-strategy/</link>
                <description><![CDATA[No matter what you’re trying to achieve, rushing headlong into it without a strategy is a sure-fire recipe for failure. And if customer experience is the victim of such lack of planning, then the damage to your business can be high: think the harming of your business reputation, loss of customer goodwill, and the eventual decline in sales.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>204285373cb96fbd50a8f3c01251a5f8</guid>
                <pubDate>Mon, 04 Apr 2022 04:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Build A Customer-Centric Business Model For Tomorrow]]></title>
                <link>https://www.cm.com/en-sg/blog/customer-centric-business-model/</link>
                <description><![CDATA[Every generation of customers has varying objectives in their purchasing experience. Modern consumers, for example, are well-informed and tech-savvy, expecting high standards from any business. A customer-centric business model can help you live up to these standards. Here's how you can build a customer-centric approach with the new generation of consumers.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>8f179a6ea7b3bc91cc4c4cc1d7faf999</guid>
                <pubDate>Mon, 28 Mar 2022 08:00:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Provide Seamless Operations For Your Customer Engagement]]></title>
                <link>https://www.cm.com/en-sg/blog/seamless-operations-for-customer-engagement/</link>
                <description><![CDATA[Creating a great customer experience is pivotal in every business. I'm sure you have already invested in solutions to enhance your customer engagement. But do these solutions have the anticipated effect? Are you able to make your existing customers happy?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>ac16ee5545c5910c6864edc0d1b05f38</guid>
                <pubDate>Mon, 21 Mar 2022 08:00:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How Digital Signing Improves Customer Experience]]></title>
                <link>https://www.cm.com/en-sg/blog/digital-signing-improves-customer-experience/</link>
                <description><![CDATA[The creativity of your adverts, your website design, and how personal your sales team is all contribute to your customers’ experience. Providing a great experience helps generate more customers and more revenue. So, when the customer is willing to sign, you need to make sure that that experience is in line with everything prior.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>02750753ad71265359db8f1677105c67</guid>
                <pubDate>Mon, 14 Mar 2022 10:02:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why Unify Customer Data (And How a Customer Data Platform Can Help)]]></title>
                <link>https://www.cm.com/en-sg/blog/why-unify-customer-data/</link>
                <description><![CDATA[Customer personalization is in hot demand these days — customers want it, and businesses want to deliver it. For your business to do personalization right, start by unifying your customer data with a customer data platform.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>06356a3c2a9c0746ea332f343111d484</guid>
                <pubDate>Mon, 21 Feb 2022 09:50:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Digital Marketing Trends for 2022]]></title>
                <link>https://www.cm.com/en-sg/blog/digital-marketing-trends-for-2022/</link>
                <description><![CDATA[As marketers, we’re expected to do more and more each year, but that doesn’t have to mean sleepless nights and working through the weekend. We can all do a lot more by embracing some of the digital marketing tools at our disposal. ]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>78c159bf76e5fdf7c823d10b7f975f12</guid>
                <pubDate>Mon, 07 Feb 2022 05:08:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Awarded Platinum for Best CCaaS Solution and Best Conversational Commerce Solution in Future Digital Awards of Juniper Research]]></title>
                <link>https://www.cm.com/en-sg/press/best-ccaas-solution-best-conversational-commerce-solution-juniper-research/</link>
                <description><![CDATA[Juniper Research recognizes the most innovative and impactful telecommunication solutions with the Future Digital Awards for Telco Innovation. Two of our software solutions have been awarded Platinum: Mobile Service Cloud for Best CCaaS Solution and Mobile Marketing Cloud for Best Conversational Commerce Solution.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>8cba8343536f67a488c949486deba4eb</guid>
                <pubDate>Tue, 01 Feb 2022 03:15:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Scale in Southeast Asia With WhatsApp Business]]></title>
                <link>https://www.cm.com/en-sg/blog/how-to-scale-in-south-east-asia-with-whatsapp-business/</link>
                <description><![CDATA[Planning on making it big in Southeast Asia? To scale in this mobile-mad market, you’ll have to establish a presence on the region’s most popular channels. In other words, you’ll have to establish a presence on WhatsApp.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>d5b8b2d83a2eb682a7de8996ef8461a1</guid>
                <pubDate>Fri, 10 Dec 2021 07:31:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Make Your SMS Strategy Succeed]]></title>
                <link>https://www.cm.com/en-sg/blog/how-to-make-your-sms-strategy-succeed/</link>
                <description><![CDATA[So you want to establish an SMS strategy for your business? Not a bad idea, considering that there are 5.1 billion people around the world who are subscribed to mobile services. That's 67% of the global population within your reach if you leverage this communication tool.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>0852c603b63877a23be0b1a1ed801d5d</guid>
                <pubDate>Mon, 06 Dec 2021 01:30:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Chatbot vs. Live Chat: Which Is Right For You?]]></title>
                <link>https://www.cm.com/en-sg/blog/chatbot-vs-live-chat/</link>
                <description><![CDATA[Chat is becoming many customers’ favorite way to communicate with brands. From getting problems solved quickly to finding out more information about products or services, chat is always fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>b5004f903dc51022928a9dcfa02becb2</guid>
                <pubDate>Mon, 29 Nov 2021 03:27:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[7 Benefits of Using Multi-Factor Authentication]]></title>
                <link>https://www.cm.com/en-sg/blog/benefits-of-using-multi-factor-authentication/</link>
                <description><![CDATA[Protecting customer data is a priority for every modern business. One of the most secure ways to verify customer information is through multi-factor authentication. In this article we’ll discuss the top benefits of multi-factor authentication and explain why it’s a must-have for mobile-native businesses.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>cef9f197a31d7e6603cde2cbef8310f2</guid>
                <pubDate>Mon, 22 Nov 2021 09:06:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[What Is Integrated Customer Service and What Are Its Benefits?]]></title>
                <link>https://www.cm.com/en-sg/blog/integrated-customer-service-benefits/</link>
                <description><![CDATA[Elevate your business' service experience with integrated customer service. Learn what this is, its benefits and how to get started.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4d7b1a26ef1e71618f8d5fa4d55dd7ca</guid>
                <pubDate>Thu, 11 Nov 2021 08:30:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why You Should Start With a Chatbot]]></title>
                <link>https://www.cm.com/en-sg/blog/why-start-with-a-chatbot/</link>
                <description><![CDATA[While chatbots have begun to gain traction in the past few years, they have in fact been around for quite some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since then, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. So what's next?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>699030ebe142fdb896181284569c27bf</guid>
                <pubDate>Mon, 01 Nov 2021 02:30:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[How To Integrate Instagram Messaging via API]]></title>
                <link>https://www.cm.com/en-sg/blog/integrating-instagram-messaging-via-api/</link>
                <description><![CDATA[In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging, allowing businesses to manage all messages initiated by customers at scale. 

Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>0a9b62d115a722f467aa485781879fa7</guid>
                <pubDate>Mon, 25 Oct 2021 05:34:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Scale Your Business Communications with SMS API Integration]]></title>
                <link>https://www.cm.com/en-sg/blog/sms-api-integration/</link>
                <description><![CDATA[SMS is now more than just text messages, and businesses are in the position to give their customers a whole new experience with business messaging. Have you integrated an SMS API to your platform/website? Learn more about the benefits of SMS API integration for business messaging here.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4ba513470c4f4c7085c4003eb9bec69e</guid>
                <pubDate>Mon, 18 Oct 2021 00:02:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why You Should Automate Your Mobile Marketing]]></title>
                <link>https://www.cm.com/en-sg/blog/why-you-should-automate-your-mobile-marketing/</link>
                <description><![CDATA[Mobile marketing should be a distinct stream of your business' marketing activities, not an afterthought. And if you already have invested into mobile marketing, then the next step would be considering automating it as well. 

With the automation of mobile marketing, you would be enabled to create efficient and effective mobile marketing campaigns at scale and speed.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>4cafa2cfd601a830e57368b115ed0e8a</guid>
                <pubDate>Thu, 07 Oct 2021 11:01:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why Do You Need A WhatsApp Bot?]]></title>
                <link>https://www.cm.com/en-sg/blog/why-a-whatsapp-bot/</link>
                <description><![CDATA[WhatsApp has around 2 billion active users in more than 180 countries, and as a result, is an ideal communication app for business use. Leveraging on a WhatsApp chatbot – or bot – in particular, would be extremely valuable for any business, if implemented correctly.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>5e3f5578e0b1f621f8368d2363ff99b2</guid>
                <pubDate>Thu, 30 Sep 2021 00:54:58 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[What is Proptech?]]></title>
                <link>https://www.cm.com/en-sg/blog/what-is-proptech/</link>
                <description><![CDATA[Over the last few years, the local real estate industry has been leveraging on new channels to market to buyers, such as using YouTube or TikTok to showcase homes. However, the industry has been comparatively slow to pick up on the benefits of marketing technology and automation. Here we dive into some of the technological advances that should be considered in order to stay competitive.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>11fe0f8848f1bf428b4aa47a86cd12ce</guid>
                <pubDate>Mon, 27 Sep 2021 02:01:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Benefits of SMS Marketing]]></title>
                <link>https://www.cm.com/en-sg/blog/benefits-of-sms-marketing/</link>
                <description><![CDATA[When it comes to getting your marketing message across, open rates are key. If people don't open your communications, they're not going to be moved by your message. So which channel delivers the best open rates? Facebook Messenger? Email? In-app push messaging? The answer is not what you'd expect.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>ecc65543f97070cb55fb011c2894aa0e</guid>
                <pubDate>Wed, 15 Sep 2021 23:53:41 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[WhatsApp Business: More Types of Proactive Messages Now Available]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-proactive-messages-now-available/</link>
                <description><![CDATA[Have you heard? WhatsApp now allows more types of proactive messages - which is great news for your business! It means that you will be able to engage your customers in even more ways than before.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>7c78258e2a783b535d75df2cf6a51b3b</guid>
                <pubDate>Sun, 05 Sep 2021 15:12:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CRM, CDP and DMP Platforms: How Are They Different?]]></title>
                <link>https://www.cm.com/en-sg/blog/crm-cdp-dmp/</link>
                <description><![CDATA[Data management platforms (DMPs), customer relationship management (CRM) systems and customer data platforms (CDPs) can all play an important part in the customer lifecycle, but telling the difference between them can get tricky. Let’s have a look at what they do, how they differ, and what they can do for each business.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>e0658a5112c25567f9a619abe9e241bd</guid>
                <pubDate>Tue, 13 Jul 2021 08:43:25 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Electronic Signature Vs. Digital Signature: How Are They Different?]]></title>
                <link>https://www.cm.com/en-sg/blog/electronic-signature-vs-digital-signature/</link>
                <description><![CDATA[Obtaining pen-and-paper signatures is inconvenient and more difficult than ever. This drives the demand for electronic and digital signature platforms. Although often mistaken for one another, these terms have distinct differences. Discover the key differences in this helpful guide.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c71038a8ee651665af837b6dd4b0b4b0</guid>
                <pubDate>Mon, 05 Jul 2021 04:04:45 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[5 Tips to Optimize Your Mobile Marketing]]></title>
                <link>https://www.cm.com/en-sg/blog/5-tips-to-optimize-your-mobile-marketing/</link>
                <description><![CDATA[Marketing isn’t the same as it was 10 years ago, and much of that is thanks to the rise of smartphones. We are living in an era in which consumers can buy products and services whenever and wherever they are, on their mobile phone. If you want consumers to choose your product, mobile presence is an absolute must to get higher conversion rates and improve customer satisfaction.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>a24501a32bed612ab78a3a4923517941</guid>
                <pubDate>Mon, 28 Jun 2021 08:46:34 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[8 Tips to Improve Your eCommerce Customer Support Experience]]></title>
                <link>https://www.cm.com/en-sg/blog/improve-ecommerce-customer-service-experience/</link>
                <description><![CDATA[The rise of ecommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernize and scale your customer service experience to retain more buyers.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>ddef58bd487034fdd3c1bea380bfbd78</guid>
                <pubDate>Mon, 28 Jun 2021 06:33:17 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[How to Win with OTT: 8 Real-World Customer Service Uses]]></title>
                <link>https://www.cm.com/en-sg/blog/how-to-win-with-ott-8-real-world-customer-service-uses/</link>
                <description><![CDATA[The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>ddca75328b113991fa06f5b1b9734883</guid>
                <pubDate>Wed, 23 Jun 2021 02:10:24 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[WhatsApp For Business Is A Blessing For The Logistics Industry]]></title>
                <link>https://www.cm.com/en-sg/blog/whatsapp-for-business-is-a-blessing-for-the-logistics-industry/</link>
                <description><![CDATA[In 2019, the global logistics market was worth a value of US$ 4,963 Billion (IMARC Group study, Logistics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025). The growth factor is exciting for the companies working in logistics, but it also means a growth in headache as more packages mean more queries. Customer service departments are already overflowing with a daily stream of repetitive questions about deliveries, rescheduling, complaints, and more, which ultimately act as a significant drain on company time, money, and resources when brought together.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f742420473edfbff7325ad7cbc88517f</guid>
                <pubDate>Wed, 27 Jan 2021 19:49:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com becomes primary sponsor of Dutch Circuit Zandvoort and starts digital transformation]]></title>
                <link>https://www.cm.com/en-sg/press/circuit-zandvoort-becomes-cmcom-circuit-zandvoort/</link>
                <description><![CDATA[Zandvoort, 26 August 2020 - CM.com commits itself as primary sponsor of Circuit Zandvoort. The partnership stems from the successful cooperation that CM.com started with the Formula 1 Heineken Dutch Grand Prix. Both partners of Dutch heritage share a similar vision for the future of sports and leisure events where the need for innovation has become more relevant than ever before. The tools of CM.com result, for all ticketholders of Circuit Zandvoort, in an even better experience and are used simultaneously to guide the event visitor in the best way possible before, during and after the event. Moreover, the tools of CM.com offer better protection against various safety risks.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>fabcf68fcc47d725eb7ccc219ca8e41f</guid>
                <pubDate>Wed, 26 Aug 2020 17:30:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[What Does 24/7 Monitoring of the SMS Gateway API Mean at CM.com?]]></title>
                <link>https://www.cm.com/en-sg/blog/what-does-24-7-monitoring-of-the-sms-gateway-api-mean-at-cm/</link>
                <description><![CDATA[When you use an SMS Gateway, you'll want to rely on it that this gateway delivers all messages in time. Also, data protection plays a key role in whether or not you can trust a provider with your business critical or privacy sensitive messages. When sending SMS notifications over our SMS gateway, you can completely rely on 24/7 monitoring and security to handle this with the upmost care. But what exactly does this mean for you?]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>3bdca2f2a784cb406eecdc143aae6c2d</guid>
                <pubDate>Mon, 20 Jul 2020 04:59:26 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[Reach Out to Customers via WhatsApp Business with Message Templates]]></title>
                <link>https://www.cm.com/en-sg/blog/reach-out-to-customers-via-whatsapp-business-with-message-templates/</link>
                <description><![CDATA[There are several ways to use the WhatsApp Business solution in communication with your customers. One way is via the customer care window, in which case the conversation is initiated by the customer. If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of the so-called Message Templates.]]></description>
                <category><![CDATA[blog]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>f3df8e399da51d5f5c8d40c46354ff3f</guid>
                <pubDate>Mon, 20 Jul 2020 04:53:06 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com takes Conversational Commerce to the next level through the acquisition of leading Conversational AI provider CX Company]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-aquires-cx-company/</link>
                <description><![CDATA[CM.com, a global Conversational Commerce platform, strengthens its customer offering through the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). The transaction comprises a consideration of € 15.5 million (excluding a capped earn-out). Upon closing, the acquisition will be immediately accretive to EBITDA.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>29d50c3d65a5f4a609bad604496e449b</guid>
                <pubDate>Tue, 26 May 2020 09:49:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com expands its presence in East Africa, providing conversational commerce solutions for Kenyan Businesses]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-expands-its-presence-in-east-africa-providing-conversational-commerce-solutions-for-kenyan-businesses/</link>
                <description><![CDATA[CM.com talks of its strategic move of opening an office in Kenya to serve its wide range of customers in a localized way.

Always at the forefront of connecting people in new and unique ways, CM.com recently increased its global footprint by launching in Kenya on 1 May 2020. By hiring local Country Manager John Mugwe, as well as having a new dedicated website for the region, the company’s main objective is to drive seamless communication between businesses and customers across Africa.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>0b58e16f924b482077ddedc70f56ed77</guid>
                <pubDate>Fri, 15 May 2020 10:19:00 +0200</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com Acquires International Ticketing Company Global Ticket]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-acquires-international-ticketing-company-global-ticket/</link>
                <description><![CDATA[CM.com, the worldwide Conversational Commerce platform, is acquiring international ticketing company Global Ticket.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>9239a687800ee8c888cf412ab4dafff1</guid>
                <pubDate>Thu, 27 Feb 2020 17:31:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com opens its first US office in Los Angeles, California]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-opening-office-los-angeles-california/</link>
                <description><![CDATA[CM.com, the global Conversational Commerce platform, has opened its first US office in Los Angeles, California. The communication and payments innovator is ready to conquer the US market, after its successful track record in Europe and Southeast Asia.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>c6495f710a036ac5aabddf96d89e11d5</guid>
                <pubDate>Wed, 29 Jan 2020 10:59:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com supports communication in the connected vehicle]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-supports-communication-in-the-connected-vehicle/</link>
                <description><![CDATA[CM.com, a leading conversational commerce provider headquartered in the Netherlands, today announced its collaboration with the BMW Group. The company will provide the infrastructure for sending automated SMS messages as part of the car manufacturer's ConnectedDrive services globally.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>526bd4942bbc8b03e95932b391486edc</guid>
                <pubDate>Fri, 20 Dec 2019 09:00:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com opens Southeast Asia hub in Singapore]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-opens-southeast-asia-hub-in-singapore/</link>
                <description><![CDATA[CM.com, a global Conversational Commerce platform that provides enterprises full-scale CPaaS services with integrated payment solutions, opened a regional office for its Southeast Asian market in Singapore.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>075be4dcda4c9a4971af52c9f629eff6</guid>
                <pubDate>Wed, 18 Dec 2019 08:55:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com expands its offering with the introduction of Apple Messages for Business]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-expands-its-offering-with-the-introduction-of-apple-business-chat/</link>
                <description><![CDATA[Clients of CM.com are now able to use Apple Messages for Business, a new way for customers to communicate directly with companies using the Messages app on iPhone, iPad, Mac and Apple Watch. CM.com is a Conversational Commerce platform that connects enterprises and brands to the mobile phones of billions of consumers globally. The company provides mobile messaging channels combined with a Customer Data Platform and other platform features.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>011fe2721762d83eb8b5e94a406a7e19</guid>
                <pubDate>Mon, 28 Oct 2019 09:00:00 +0100</pubDate>
            </item>
                    <item>
                <title><![CDATA[CM.com brings Conversational Commerce to the Middle East]]></title>
                <link>https://www.cm.com/en-sg/press/cmcom-opens-office-in-dubai/</link>
                <description><![CDATA[Dubai is the 10th office in the CM.com network and the second in the MEA Region - the first being opened in South Africa. The Dubai office will be managed by Wael Ali Maksoud, Regional Director MEA at CM.com. CM.com’s Dubai office is opening with two staff members and has plans to double in the upcoming months. The new office will service CM.com’s clients in Saudi Arabia, Lebanon, UAE, Egypt, and the rest of the region.]]></description>
                <category><![CDATA[press]]></category>
                <author><![CDATA[CM.com]]></author>
                <guid>b6af6e43e2b0fba500f71f6b0314bd17</guid>
                <pubDate>Mon, 03 Jun 2019 09:00:00 +0200</pubDate>
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