Mobile Service Cloud

Check out the all-in-one customer service platform that drives more impactful conversations.

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Superior Customer Support With Mobile Service Cloud

According to PwC, 54% of U.S. consumers say customer experience at most companies needs improvement. To stay relevant, modern businesses must be ready to meet customers where they’re spending their time — on their mobile devices.

Why You Need a Mobile Service Strategy

Customers Want Live Chat

46% of customers prefer it over all other digital channels. Live chat offers short wait times and a personal touch.

Texting is in; Calling is Out

69% of consumers prefer communicating with brands over text messages rather than calls.

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Mobile-First Support Is a Must

One-third of customers use their mobile device to initiate contact with customer service.

Leading Brands Choose CM.com

BMW Group
Toyota
Unicef
Takeaway.com

Meet Mobile Service Cloud

Our powerful platform offers a one-stop shop of omnichannel marketing tools, conversational chat apps, and smart automation capabilities to create beautiful mobile-first campaigns and engage with customers on their preferred channels at a global scale.

 

Manage 1:1 Conversations at Scale

Keep conversations feeling personal with smart segments, dynamic workflows, and a platform that grows with you.

Access 8+ Channels via One Platform

WhatsApp, Apple Business Chat, email, SMS, and push notifications are built in and ready to use for customer support — no third-party suppliers or coding required.

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Engage With Global Customers

Our secure and compliant platform is ideal for businesses with a global reach. Get your messages delivered worldwide in under 10 seconds.

Add Conversational Channels

SMS
Whatsapp
RCS
Apple Messages for Business
Viber
email
voice
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Streamline Team Collaboration to Close More Tickets

With Mobile Service Cloud, you can work seamlessly with colleagues, teams, suppliers, and couriers to close more tickets and boost customer satisfaction scores.

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    Communicate with customers, colleagues, & partners via one Inbox

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    Automatically assign conversations with skills-based routing

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    See all customer history and conversations in one place

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Automate Conversations With a Chatbot

Creating quick replies or automating conversations with a chatbot enables you to work smarter, not harder. Chatbots make support easy and fast for both customers and your customer service team.

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    24/7 availability

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    Seamless handover from bot to human

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    No coding required