Mobile Service Cloud

Check out the all-in-one customer service platform that drives more impactful conversations.

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Superior Customer Support With Mobile Service Cloud

According to PwC, 54% of U.S. consumers say customer experience at most companies needs improvement. To stay relevant, modern businesses must be ready to meet customers where they’re spending their time — on their mobile devices.

Why You Need a Mobile Service Strategy

Customers Want Live Chat

46% of customers prefer it over all other digital channels. Live chat offers short wait times and a personal touch.

Texting is in; Calling is Out

69% of consumers prefer communicating with brands over text messages rather than calls.

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Mobile-First Support Is a Must

One-third of customers use their mobile device to initiate contact with customer service.

Leading Brands Choose

BMW Group

Meet Mobile Service Cloud

Our powerful platform offers a one-stop shop of omnichannel marketing tools, conversational chat apps, and smart automation capabilities to create beautiful mobile-first campaigns and engage with customers on their preferred channels at a global scale.


Manage 1:1 Conversations at Scale

Keep conversations feeling personal with smart segments, dynamic workflows, and a platform that grows with you.

Access 8+ Channels via One Platform

WhatsApp, Apple Business Chat, email, SMS, and push notifications are built in and ready to use for customer support — no third-party suppliers or coding required.

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Engage With Global Customers

Our secure and compliant platform is ideal for businesses with a global reach. Get your messages delivered worldwide in under 10 seconds.

Add Conversational Channels

Apple Messages for Business

Streamline Team Collaboration to Close More Tickets

With Mobile Service Cloud, you can work seamlessly with colleagues, teams, suppliers, and couriers to close more tickets and boost customer satisfaction scores.

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    Communicate with customers, colleagues, & partners via one Inbox

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    Automatically assign conversations with skills-based routing

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    See all customer history and conversations in one place


Automate Conversations With a Chatbot

Creating quick replies or automating conversations with a chatbot enables you to work smarter, not harder. Chatbots make support easy and fast for both customers and your customer service team.

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    24/7 availability

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    Seamless handover from bot to human

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    No coding required