According to PwC, 54% of U.S. consumers say customer experience at most companies needs improvement. To stay relevant, modern businesses must be ready to meet customers where they’re spending their time — on their mobile devices.
46% of customers prefer it over all other digital channels. Live chat offers short wait times and a personal touch.
69% of consumers prefer communicating with brands over text messages rather than calls.
One-third of customers use their mobile device to initiate contact with customer service.
Keep conversations feeling personal with smart segments, dynamic workflows, and a platform that grows with you.
WhatsApp, Apple Business Chat, email, SMS, and push notifications are built in and ready to use for customer support — no third-party suppliers or coding required.
Our secure and compliant platform is ideal for businesses with a global reach. Get your messages delivered worldwide in under 10 seconds.
With Mobile Service Cloud, you can work seamlessly with colleagues, teams, suppliers, and couriers to close more tickets and boost customer satisfaction scores.
Communicate with customers, colleagues, & partners via one Inbox
Automatically assign conversations with skills-based routing
See all customer history and conversations in one place
Creating quick replies or automating conversations with a chatbot enables you to work smarter, not harder. Chatbots make support easy and fast for both customers and your customer service team.
Seamless handover from bot to human
No coding required