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eCommerce Customer Service Software.

With Mobile Service Cloud you offer the perfect shopping experience - anytime, anywhere. Service like you expect in a store.

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Accessibility

Communicate with consumers in the way they prefer. Via every channel, via every device. At the moment that suits them.

Efficiency

Help your customers in the most efficient way from one convenient Omnichannel Inbox. Respond quickly, collaborate easily.

Integrations

Integrate with your current eCommerce platform and tech stack for personalized, data-driven communications.

Sales

Sell more by proactively helping and informing your customers. Offer payment options within the conversation.

eCommerce Customer Service Success

7 Tips to Improve Your Customer Service

With eCommerce rising across the globe, consumers have more choices than ever before. Whether you're getting started with eCommerce or integrating the next big delivery or payment method, this guide will help you provide an excellent customer experience.

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ecommerce customer service

When your customers have a question, they want to ask it straight away. At that moment, at that place, via their preferred channel. The modern consumer is impatient. Are you not reachable? Irritation increases or they go to your competitor. With Mobile Service Cloud you are always available on the channels where your customer is. With a chatbot, you can even be contacted 24/7.

All channels: from phone and email to Live Chat and WhatsApp.
Automate conversations with a chatbot.
Leave no question unanswered.

More About Chatbots

Customer service raises several operational challenges. You might feel overwhelmed by the number of communication channels and systems. Add the increasing number of contact moments. How to handle this efficiently? With Mobile Service Cloud you have all your conversations in one Omnichannel Inbox. Within the same conversation, you can easily collaborate with colleagues, suppliers, and couriers.

All conversations from all channels in one Omnichannel Inbox
Always the right person thanks to skills-based routing
Collaborate with internal and external teams within one view

integrations customer service

Communicate in a relevant and personal way to properly guide your customer through their Customer Journey. Integrate Mobile Service Cloud with your current infrastructure, to connect all the data. Know who you are talking to and what their needs are. Combine with your marketing software for the best customer experience.

Integrate with your eCommerce platform: Magento, Shopify and more
Connect all your data sources and software: ERP & CRM
Create a 360° customer profile for personalized communications

Increase customer satisfaction

Customers expect to be served well and quickly. By meeting these expectations, you increase customer satisfaction.

Improve efficiency & productivity

The omnichannel inbox increases productivity. The focus on the customer ensures quick responses, while collaboration becomes easier.

Get a first impression of Mobile Service Cloud in the demo video.

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Latest Articles

8 Tips to Improve Your eCommerce Customer Support Experience

Jun 17, 2021 • Mobile Service Cloud

The rise of ecommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernize and scale your customer service experience and retain more buyers.

17 SMS Customer Service Templates to Use Today

May 28, 2021 • Mobile Service Cloud

Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.

7 Tips for eCommerce Customer Service Success [including checklist]

May 24, 2021 • Mobile Service Cloud

The eCommerce industry thrives on instant gratification and convenience. Customers expect a matching experience: see a product, check-out within seconds, at your doorstep the next day. Your service should also be fast, easy, and satisfying. If you cannot live up to the ever-rising customer expectations, they will look elsewhere. With our 7 tips, you can see where you stand and what you can improve. Use the checklist to define your service strategy.

How to Win with OTT: 8 Real-World Customer Service Uses

Apr 23, 2021 • Mobile Service Cloud

The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

12 Customer Service KPIs You Should Be Tracking

Mar 24, 2021 • Mobile Service Cloud

Providing excellent customer service and increasing engagement is more critical than ever. Customer service KPIs are a means of tracking the effectiveness of your customer support efforts. KPIs give you feedback on which metrics offer the most bang for your buck and keep customers satisfied.

17 Ways Business Messaging Enhances Your Customer Satisfaction

Jan 13, 2021 • Mobile Service Cloud

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

6 Tips for Stress-Free Customer Data Management

Dec 10, 2020 • Mobile Service Cloud

How do you keep massive amounts of customer data organized without losing your mind? Without best practices in place, bad data can bog down your business. In this article, we’ll share six stress-free customer data management tips to keep your data accurate and useful.