Twitter handles over 500 million tweets per day. Connect with customers via Twitter and deliver direct messages to users you know are actively online, sharing, & engaging in real-time.
Twitter provides brands with a direct & real-time channel to engage with customers & deliver exception CX. Keep customers happy with live updates & immediate & replies to support questions.
Twitter for Business can be utilized to send personalized and thoughtful responses to support & gain feedback from your customers. Send custom-tailored DMs and watch your brand loyalty grow.
Twitter is the top channel for posting, sharing, & accessing content in real-time...24/7/365. For businesses, it's important to leverage this live stream of information and user engagements to talk to your customers directly and avoid Tweets that reflect poorly on your brand.
Discover what matters and have meaningful conversations. Use Twitter for Business to support customers personally – regardless of when or where.
Represent your brand in real-time & engage in live conversations.
Stay up-to-date by monitoring competitors & customer feedback.
Promote your brand to ensure long-term brand loyalty & awareness.
Promote campaigns & send targeted URLs/content to your followers.
Customers turn to a multitude of chat apps to reach out to you for support. Availability on Twitter, WhatsApp Business, Apple Messages for Business and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?
By adding Customer Contact, you’ll handle all conversations with the greatest ease. Customer Contact removes all thresholds and repetitive processes. Start from Customer Contact, add your preferred channels to Customer Contact, and improve your service quality.To Customer Contact
From Twitter & WhatsApp to Apple Messages for Business, combine them in one interface or choose the channels your customers prefer most. This makes customer service easy for you and your customers.All Messaging Channels
Connect to all Messaging Channels via one interface and switch easy between channels so you can continue conversations with multiple customers through multiple channels.To Customer Contact
Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
We guarantee the delivery of your message. If there is no internet connection available or your recipient doesn't have Telegram installed, we can automatically fall back to SMS.
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